Highly knowledgeable

Rubbish amount of money offered for part exchange car. DICK TURPIN wore a mask offer!

Very professional staff

Agent was very helpful regarding my query re change of mobility car. Advised me about the car I was interested in, a Kia Niro hybrid.

Customer: Ashleigh Smyth / Vehicle: MGZ 3981I am writing to formally raise a complaint regarding the handling of my wife’s vehicle in the newtownabby Kia garage. It has now been in your garage for over 8 weeks with no meaningful updates, no clear diagnosis, and extremely poor communication throughout.Timeline of EventsThe car was dropped off on Friday 10th October. The following week, my wife rang for a progress update and we were told the car had a hole in the engine. We were told we would receive further details, but no one contacted us.The next Tuesday (21st October), I phoned for an update and was told someone would call me back. No call was received.I called again the next day (Wednesday 22nd October) and was assured I would receive a call by Wednesday afternoon or Thursday morning. Again, no one contacted me.On Friday 24th October, due to the lack of communication, I visited the dealership in person. I was told the warranty would not apply because two services had been missed. I explained that the first service was completed at a Kia garage and the second was completed locally in Antrim. I was asked to provide proof, which I did the same evening.Documentation ProvidedI emailed all relevant service documentation, including:- Proof of the service carried out in Antrim- All Kia-related service booking information- Evidence of our Kia service plan- The bumper receipt for additional work paid for on the day of the Kia serviceDespite providing everything promptly, I received no reply.Further Follow-UpsOne week later (Friday 31st October), I emailed again for an update—no response.The next day (Saturday 1st November), I returned to the dealership in person. I was told there was “no record of a Kia service.”I explained that we booked the service, brought the car in at the correct mileage, and paid for additional work while the vehicle was there. It makes no logical sense that we would opt out of the free service we had already paid for under the service plan.The staff member agreed this seemed to be a clerical error and stated he would investigate.It has now been four more weeks since then, and we have still not received any communication.ImpactMy wife is currently pregnant with twins. She has been left without a car for almost 8 weeks, is still making payments on a vehicle she cannot use, and has been caused significant stress due to the lack of transparency and support.Formal RequestWe urgently require:- A timeline for repair, resolution, or next steps.This level of customer service is wholly unacceptable. If we do not receive a satisfactory response within 5 working days, we will have no choice but to seek legal advice and escalate this matter further to Kia UK and relevant consumer protection bodies.We expect correspondence as soon as possible.

You really don't want my thoughts as the answer is not well at all this time.The person arranging the servicing, booking etc was fine. I cannot fault Laura.The same can not be said for the service itself.One mile down the road after two new tyres had been fitted and the car informed me that the tyre checking system had not been set.Not only that but, had it been working, the warning lights would have shown two under inflated new tyres.A tyre pressure of 32, rather than what the KIA garage advised - 37.Careless and unnecessary and now I have to return to the garage again to have it fixed.

Everything went so smoothly and explained well the process.

Great salesman very knowledgeable .Christopher is very professional & a credit to Charles Hurst Kia

Christopher McClay was very good to deal with. He answered all my questions and we arranged a date to complete the transaction.

Great enthusiasm by sales staff,especially Jessica