HiI had intended mailing you prior to receiving this request.I can’t tell you how impressed I have been with the whole buying experience with Charles Hurst.You have a superb sales man in Mark McMullan. He was attentive, swift to respond – in fact could not be better!Once more many thanks for the faultless service provided.Oh Yes- the car’s pretty good too!!Best regardsMike Green

The service history was never added to the records after the Landrover approved checks and oil change. This was raised at the time and Dougie Aughey assured me it would be done. Recently, a request was made by my local Marshall Landrover Oxford dealer as I wanted a quote for a service plan and again, Dougie said it would be done. He has since ignored our emails and requests and my telephone calls so I raised it again via email. I am also very disappointed that the book value of the car has fallen to £15k and that the mild hybrid battery failed just 6 months after the purchase from Charles Hurst Group. I feel I overpaid for the car and the transactional nature of the sales process shows that the focus is only on commission and not on long-term service. I shall be writing a review on Google in any event and the outcome of this complaint will likely drive that review.

Good afternoonI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Charles HarbinsonRegistration: DT69URBInception Date: 04 February 2025Date Of Complaint: 17 June 2026Goods Details: ` Land Rover Range Rover Evoque DieselNew/Used: UsedMileage At POS/POI: 46307Current Mileage: 60000Agreement Number: 118550104The customer has advised us of the following fault/s ;• Repeated loss of power and engine fault light• DPF (Diesel Particulate Filter) Failure• Timing belt failure leading to breakdown• Rattle in passenger door• Horn failureHas a CEC been raised for this customer via an AVC or Goodwill, if so please provide the reference, the date it was opened and any further details of any compensation/goodwill that has been paid to the customer to date.At this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.This email is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error, please delete it and notify the sender.Jaguar Financial Services and Land Rover Financial Services are trading styles of Black Horse Limited.Black Horse Limited. Registered office: 25 Gresham Street, London EC2V 7HN.Registered number: 661204 England and Wales.Authorised and regulated by the Financial Conduct Authority.Jaguar Contract Hire and Land Rover Contract Hire are trading names of Lex Autolease Limited;Lex Autolease Limited: Registered Office: 25 Gresham Street, London, EC2V 7HN.Registered Number: 1090741 England and Wales.Authorised and regulated by the Financial Conduct Authority for credit related regulated and insurance mediation activities.

From: Michelle MorrisDate: Mon, 13 Apr 2026, 08:00Subject: Complaint - Car Reg KL19 CZXTo: paulchesney@charleshurstgroup.co.ukDear Mr Chesney,I am writing to formally raise my concerns regarding the above vehicle, which I took delivery of from you on 11 December 2025. Since receiving the vehicle, I have experienced multiple issues that I have reported to JLR Land Rover on the following dates:• 11 December 2025Upon receiving the vehicle, I noticed condensation forming in the bottom corners of both front headlights. In addition, within 24 hours of delivery, a dashboard warning appeared indicating low tyre pressure. I reported both issues to your Sales Person by telephone.• 7 January 2026Over the Christmas period, I observed rust on the internal metalwork of the driver’s door. There was also visible discolouration to the high gloss finish on several pillars — an issue affecting all pillars on the vehicle.• 12 February 2026The Engine Management Light illuminated on the dashboard, and the vehicle was subsequently admitted to my local dealership’s workshop, where it remained until Friday, 27 March. During this period (specifically on 18 March 2026), I was advised that the work was not covered under warranty due to a related fault having been reported previously within the last two years.• 3 April 2026While travelling on the motorway, the middle section of the vehicle’s undertray began to detach, causing considerable distress and posing a serious safety risk. I contacted Land Rover Assist, who removed the remaining section. They identified that 4 out of the 8 bolts were missing and that cable ties had been used to secure parts of the undertray. My local dealership later confirmed this.During the same visit, it was also identified that both wing mirrors had become discoloured — shifting from black to a noticeable purple/grey shade, which has become increasingly apparent in brighter weather.• 4 April 2026An amber Airbag warning light has now begun appearing on the dashboard. My local dealership has informed me that warranty coverage will depend on the results of diagnostic tests.________________________________________These repeated issues, many of which relate to safety, have left me with no confidence in the vehicle — a vehicle I had expected to rely upon for several years. I am now only four months into ownership, and yet the severity and volume of faults are unacceptable.Accordingly, I wish to invoke my rights under the Consumer Rights Act 2015, on the grounds that the vehicle is not of satisfactory quality, and I am therefore seeking a final resolution. Under the Act, my options include:1. Repair of the identified faults — however, none of the issues raised to date have been fully resolved, and some remain ongoing.2. Replacement vehicle — no such offer has been made, and I await your comments on this option.3. Rejection of the vehicle and a full refund — given the number and seriousness of issues arising within such a short period, this currently appears to be the most reasonable and proportionate remedy, particularly as only a 12 month warranty was provided.I request your formal response within 7 days of the date of this letter.Yours faithfully,Michelle Morris

My car was with Land Rover for 4 months for repairs (a less than a year old car) and I was told by 2 separate staff members that my car would be valeted. I queried if this had been done on being told the car was ready, and was told it had been noted that it had but that it would be sent in again to check. I’ve now received the car back (the driver was lovely and very helpful), but the car has definitely not been valeted. This is absolutely ridiculous after having it for 4 months.

I placed a holding fee to purchase a Range Rover sport and I have still not received my money back. I placed this holding fee on the 18th May. I phoned four times and still joy.

I am writing to you to highlight the poor service in dealing with my 14 month Range Rover (RR) Evoke.It has been recalled twice for updates but the latest fiasco is that I was stuck in my driveway as it would not open or start.The AA came as there were no RR technicians available at that time. He worked on it for 2 hours but was unable to sort the problem. He got it started and said it should not be driven so followed me to JLR Belfast. That was on the Thursday 21 May.There I was advised it would be 6 weeks before I would get my Evoke back. I have been provided with a hired car but that is not enough. It is a diesel, my RR was a hybrid so am out fuel costs which are very expensive at this time.I am raising this with you to highlight the poor service overall at JLR Belfast.It is quite embarrassing for my family and friends to find out that such an expensive car has such poor service.Not only that I am paying £450 per month for a car I have no use of. To top it all the hired car had illegal tyres ( in my opinion) so had to waste more time at the garage to get all 4 tyres replaced.My question to you is do you think the above is acceptable. I certainly don’t think so.Please advise thank you

Re: Ticket 85241911I wrote to you on 10th Jan 2026 to raise a formal complaint regarding vehicle purchased 19th August 2025.Although receipt of my complaint was acknowledged, I have not received no further response and no proposal to resolve the matter. My letter clearly set out that following investigation by Land Rover Motor Assist, the vehicle's diesel DPF system makes it unsuitable for my entirely urban driving requirements.As explained previously, I was not advised at the point of sale that the vehicle would be unsuitable for my driving usage. The vehicle is therefore not fit for purpose in accordance with the Consumer Rights Act 2015.I requested a resolution in the form of either:- A full refund of the purchase price with the finance agreement unwound, or- A replacement vehicle suitable for my driving requirements.As more than eight weeks have now passed without contact or resolution, I will be escalating this matter. This will include raising a formal dispute with the finance provider and referring the complaint to the Motor Ombudsman.Please provide your full written response within 7 days of this date (9th June 2026).I remain willing to resolve this matter amicably and look forward to your prompt reply.

Was not impressed

On 15/03/2026 the engine management light illuminated on the dashboard with 750 miles on the odometer. A Land Rover technician came to inspect and diagnose the cause of the light coming on the dashboard. The technician advised a faulty exhaust sensor and declared the vehicle was safe to drive. On 25/03/2026 the vehicle was booked into the service centre to repair the faulty sensor, was then told the parts had not arrived but still was ensured the vehicle was safe to drive. After the vehicle was delivered back to me I was on a journey on the motorway heading to Dungannon, multiple warning lights appeared on the dashboard and the car came to a halt on the hard shoulder and would not restart. The service centre at Charles Hurst deemed the vehicle safe to drive but the vehicle broke down after being in their care