I placed a holding fee to purchase a Range Rover sport and I have still not received my money back. I placed this holding fee on the 18th May. I phoned four times and still joy.

I am writing to you to highlight the poor service in dealing with my 14 month Range Rover (RR) Evoke.It has been recalled twice for updates but the latest fiasco is that I was stuck in my driveway as it would not open or start.The AA came as there were no RR technicians available at that time. He worked on it for 2 hours but was unable to sort the problem. He got it started and said it should not be driven so followed me to JLR Belfast. That was on the Thursday 21 May.There I was advised it would be 6 weeks before I would get my Evoke back. I have been provided with a hired car but that is not enough. It is a diesel, my RR was a hybrid so am out fuel costs which are very expensive at this time.I am raising this with you to highlight the poor service overall at JLR Belfast.It is quite embarrassing for my family and friends to find out that such an expensive car has such poor service.Not only that I am paying £450 per month for a car I have no use of. To top it all the hired car had illegal tyres ( in my opinion) so had to waste more time at the garage to get all 4 tyres replaced.My question to you is do you think the above is acceptable. I certainly don’t think so.Please advise thank you

Re: Ticket 85241911I wrote to you on 10th Jan 2026 to raise a formal complaint regarding vehicle purchased 19th August 2025.Although receipt of my complaint was acknowledged, I have not received no further response and no proposal to resolve the matter. My letter clearly set out that following investigation by Land Rover Motor Assist, the vehicle's diesel DPF system makes it unsuitable for my entirely urban driving requirements.As explained previously, I was not advised at the point of sale that the vehicle would be unsuitable for my driving usage. The vehicle is therefore not fit for purpose in accordance with the Consumer Rights Act 2015.I requested a resolution in the form of either:- A full refund of the purchase price with the finance agreement unwound, or- A replacement vehicle suitable for my driving requirements.As more than eight weeks have now passed without contact or resolution, I will be escalating this matter. This will include raising a formal dispute with the finance provider and referring the complaint to the Motor Ombudsman.Please provide your full written response within 7 days of this date (9th June 2026).I remain willing to resolve this matter amicably and look forward to your prompt reply.

Was not impressed

On 15/03/2026 the engine management light illuminated on the dashboard with 750 miles on the odometer. A Land Rover technician came to inspect and diagnose the cause of the light coming on the dashboard. The technician advised a faulty exhaust sensor and declared the vehicle was safe to drive. On 25/03/2026 the vehicle was booked into the service centre to repair the faulty sensor, was then told the parts had not arrived but still was ensured the vehicle was safe to drive. After the vehicle was delivered back to me I was on a journey on the motorway heading to Dungannon, multiple warning lights appeared on the dashboard and the car came to a halt on the hard shoulder and would not restart. The service centre at Charles Hurst deemed the vehicle safe to drive but the vehicle broke down after being in their care

I personally reserved a used P615 Range Rover from your stock and the day after cancelled it and was to receive back my deposit of £1000 as this was promised by Chris Hill when placing the same.A day or two passed and I went back to say on reflection for them not to refund and I would go ahead as first planned. The car was going to have side steps fitted as part of the transaction.Monday last I received a message to say that they were going ahead to fit those and I was in a meeting but caught the message ad said Id call very soon. In any event they fitted these and after a cooling off period i decided this was not the car for me. They choose to keep my deposit and Chris Morrison ( relatively disingenuous ) said it could be used towards another car. I read you had cooling off policies but dint want to drive the car to preserve its condition for future sale etc.I looked at a car at another lookers branch called Chris Morrison and said could this be transferred and I was told NO.So I believe I'm entitled to this to be returned as stated. This prevents me spending my money with Lookers. I will raise a complaint with my credit card for which I'm confident will be successful ??I have elected at this stage not to become a keyboard warrior and blog this, but expected better from a main agent with established policies.I need to buy a car of some sort this week and an early response would be appreciated.Please let me have your view of this.SincerelyFraser Milne

My vehicle was serviced at the dealership on 18th Nov 2025. At the service there was a "major oil leak" identified. When I picked up the vehicle I asked for this to be repaired asap, as I was aware that the 2-year warranty on the new engine that was installed Dec'23 was soon to expire.I thought the oil leak would be covered under warranty, given that the engine had been replaced in Dec'23 and the oil leak was first noticed in Aug'24 (the vehicle had done c.600 miles since the engine change and was in for a software recall. In Aug'24 I was told it might be overspill and to keep an eye for drips where I park).I was dealing with Ross who told me that he would contact me asap to arrange the oil leak repair.I received no contact from Charles Hurst.The vehicle broke down on 29th Nov 2025 and was recovered to Charles Hurst LandRover. They had no availability to work on the vehicle until after Christmas so I was forced to have the vehicle lifted and sent to a local independent LandRover specialist who was able to fix a shredded fan belt and a collapsed crank pulley. They also found that the battery was dead. There was no mention of any issues at the service a few days before this incident - and the battery had been passed OK.On 15th March the left side windows (front and rear) failed in the "down" position.On 17th March I called Charles Hurst LandRover to try to book the vehicle in for repair to the windows and also to see about the oil leak. I booked the vehicle in for repair on 13th April (their first available slot).I left my vehicle in to the workshop on 13th April 2026 - I advised Ross of the window issue (having already filled it in on the online check-in form) and authorised a repair. He told me they would diagnose the oil leak and contact me about this when they knew what was causing it.I rang on 17th April for an update - was told Ross or Lauren would ring me back - they did not.I rang on 21st April for an update - was told Lauren was in a meeting and would ring me back - she did not.I rang on 22nd April - was told Lauren was not available and another manager would ring me back - I received no calls.I rang on 23rd April - was put through to a manager who hung up on me. She then rang back and in the presence of an engineer she told me the oil leak was due a a PCV valve and this was a part that had been re-used from the old engine and thus not covered by warranty.I was astounded that parts of the old engine has been re-used, given that as far as I had been informed, I had paid for an entirely new engine in Dec'23.I asked for confirmation that, if a part was re-used and thus installed at the time of the engine change, why would this not be covered by the parts and labour warranty. I was told they would check this and ring me back that day - I received no call.I rang on 1st May - was told Ross was dealing with my case and he was not available. I was told Ross would ring me back as a matter of urgency - I received no call.I rang on 7th May - I was told that I had previously spoken to Richard and Jennifer (I presume the 23rd April call) and I said I had spoken to quite a few others as well. I was told Lauren was dealing with my case and she was unavailable. I was told she would ring me that day - I received no call.I rang on 8th May - I was put on hold for Lauren but the phone was answered and immediately hung up. I tried to call back but there was no answer - I left the phone ringing for c.5mins to see if it would be answered. It was answered and immediately hung up by the person who answered.I called in to the showroom on 13th May. I got to speak to Ross who told me that LandRover had advised them that the PCV valve was not covered by the warranty and they had tried to get a goodwill payment. He told me that I should ring LandRover to see if I could do any better (often they respond to customers better than dealers apparently). I asked Ross about the window repair and he told be it would be c.£900 and had not yet been done. I was amazed - the vehicle had been in for a month and nothing had been done with it. I asked for the window repair to be done asap. Ross said he would advise me when the windows were repaired, and I told him I woould let him know if I got anywhere with LandRover.On 14th May I called LandRover Client Relationship Centre. They told me that no-one from Charles Hurst LandRover had raised a case with them about my car. They told me there could be no warranty because the two-year warranty period had expired and their policy is that claims must be raised within the two years. They advised me that my dealer was responsible for raising issues within the two years and if they do not, then it is the responsibility of the dealership to rectify.I asked if the PCV would have been covered under the 2-year warranty on the engine. They advised that "The PCV valve is not part of LR127425. Only the part that was ordered would have received the part warranty for paid repair. Any existing parts that were not faulty would have been used during the repair as advised previously by our Technical Team".This appears clear enough - the part is not covered by warranty, but the answer brings into question the conduct of Charles Hurst LandRover during the engine issue:1) why was I not told that parts would be re-used (as far as I was aware I was getting a whole new unit)?2) which other parts were re-used without my knowledge?3) was the PCV valve functional and fit for purpose when it was re-used (note that the car did only c.600 miles after the engine change before the oil leak was noticed)?4) was the PCV valve damaged when installed in the new engine, thus causing it to fail?It is now 5th June 2026. I have had NO CONTACT from Charles Hurst LandRover since I spoke to Ross on 13th May. I have no idea whether the window repair has been carried out. I have not authorised any work on the oil leak / PCV valve aside from diagnostics and will in all probability take this to the independent LandRover specialist for repair when I get the vehicle back.

Can I ask why my complaint has not been dealt with as per your policy. And who I can escalate this to.I sent original complaint on 23rd April 87831538And as no response again on 13th May 88262049Still no response.This is disgraceful and want a full explanation as to why you are unable to answer my complaint.Tentatively awaiting a response.Cathy

Charles Hurst Land Rover - Belfast I've been a customer for the past 15 years and purchased 10 vehicles including Range Rovers, Defenders, Velar, & Evoque. My recent experience with the service department was by far my worst. My Defender went in for a parking sensor repair. 3 weeks later I'm told that the staff member looking after me had left and nothing had been progressed. 2 weeks later, getting an call back seemed to be an impossible request. Eventually got the car back after more than 5 weeks. Sat waiting in the service department for nearly an hour for them to get the invoice and keys only for them to try to over charge me. Eventually resolved but what an absolute shambles. Not looking forward to getting my OCTA and RRS through the their next services.

purchased car on 30th January, developed fault 23 days in to ownership, in the garage for 3 months, only received the vehicle back last week with the fault still present. has attended the site today to reject the vehicle due to the fault and was very abruptly advised that his rejection was rejected and to take the car back with him