One star for the service and the taxi home, zero for after sales service. I took my son's Range Rover to JLR Belfast to get serviced. When I booked it in I was asked if I wanted to wait until the job was done or leave the car, I opted to wait. When I arrived with the car I was told it would be a 4-5 hour job and there was a chance it might not be completed that day as it was a major service. They did get me a Taxi home at their expense and said they would deliver the car to my house when it was done. After the service I was informed that there was two jobs that needed doing at a cost of almost £1000. I asked if they were covered by the extended warranty. I was told that they didn't know but would check and get back to me in 15-20 mins, I waited till almost closing time and rang them back as the call had not been returned and was told the same thing. I still had not received a call by the following day so I rang them again and got the same answer and again no return call. I gave them one more chance and rang again only to get the same story, "I'll look into it and ring you back in 15-20mins" It has now been a week and I am still waiting for the return call. Appalling customer service. When my son returns home from working abroad I will be telling him to take his business elsewhere in future.regardsDerek Wilson

I am writing to you to advise that we have received a complaint for the below customer.  As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Mr Marc RobinsonRegistration: AYZ2115Inception Date:  30 May 2022Date Of Complaint: 05 November 2025Goods Details: Land Rover Discovery Diesel Sw 2.0 SNew/Used: UsedMileage At POS/POI: 55,579Current Mileage: 105,000Agreement Number: 118341337The customer has advised us of the following fault/s;• Multiple breakdowns• Earth connector fault• Roof liner replacement• Rear glass roof blinds replacement• Front roof blind replacement• New over head console replacement• Calibrated front and rear roof blinds.• Replaced discovery badge• Removed and refitted front windscreen.• Internal defect in osf electric window motor.• EML due to NOX sensor fault.• Spare key and KVM replacement• Droaning noise and wheel bearing had excessive ply• PSR regulator failed.• Critical oil on dash and internal engine failure.• leak at back of the engine, new intake manifold replaced.• Major coolant leak - replaced air cooler• Theft mitigation• Dipstick keeps blowing out of holder.• Low oil• Boost pipe leaking• Excess oil in breather.• Oil separator replaced.• Replaced turbo outlet pipe.• Oil filter replacement.• Pipes corroded.Has a CEC case been raised for this customer via an AVC or Goodwill, if so please provide the reference, the date it was opened and any further details of any compensation/goodwill that has been paid to the customer to date.Please confirm if you have submitted an AVC / Goodwill contribution due to the customer’s request to receive a replacement vehicle /reject the goodsAt this time, we do not need any further information from you. If we require information we will contact you again.  The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.Kind regards,

Dougie was extremely helpful in every way it was a real pleasure dealing with him regards Audrey KaneSent from my iPhone

Good morning, I am hoping you may be able to help with my enquiry or point me in the right direction.I received the mail below early August this year.Despite numerous attempts to contact Chas. Hurst JLR I had no response.I reached out to your customer service team who kindly helped me & made a booking with Chas.Hurst on my behalf.I understand how badly the recent cyber-attack reflected on your business but cannot understand the JLR Chas.Hurst dealerships completely ignoring my mails whichI attach email threads for information.I have reached out to JLR again in the hope that someone could help as Chas.Hurst JLR have provided no customer service at all.Thank you.Yours sincerelyMichael

Great service salesman very professional.

I am writing to you to advise that we have received a complaint for the below customer.  As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Goods Details: Land Rover Discovery Sport Diesel SwNew/Used: UsedMileage At POS/POI: 54618Current Mileage: 110,000Agreement Number: 118275827The customer has advised us of the following fault/s;• Four DPF replacements.• Rattling noise from the engine.• Ad blue fault – Showing incorrect mileage.• Manifold absolute pressure.• New blower motor/fan.• Sensor replacement.• Timing chain replaced.• Loss of power.• Vehicle breakdown.• New engine is required.Has a CEC case been raised for this customer via an AVC or Goodwill? if so, please provide the reference, the date it was opened and any further details of any compensation/goodwill that has been paid to the customer to datePlease confirm if you have submitted an AVC / Goodwill contribution due to the customer’s request to receive a replacement vehicle /reject the goodsAt this time we do not need any further information from you. If we require information we will contact you again.  The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility

Good afternoonI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Miss Emma-Jane GrahamRegistration: CMZ2698Inception Date: 13 October 2023Date Of Complaint: 06 October 2025Goods Details: Land Rover Discovery SportNew/Used: NewMileage At POS/POI: 0Current Mileage: 12000Agreement Number: 118116359The customer has advised us of the following fault/s ; In 2024, the vehicle had a software update but the day after the software update returned. OC attempted to get the vehicle into the garage again but was unable to do so, therefore the previous update remained. In 2025, the vehicle had a recall warning stating the vehicle could lose power whilst driving, increasing the risk of a crash. OC has contacted the garage and they are not willing to collect the vehicle and advised OC would have to drive it to them which OC is not willing to do due to the panic caused by the recall.At this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.This email is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error, please delete it and notify the sender.Jaguar Financial Services and Land Rover Financial Services are trading styles of Black Horse Limited.Black Horse Limited. Registered office: 25 Gresham Street, London EC2V 7HN.Registered number: 661204 England and Wales.Authorised and regulated by the Financial Conduct Authority.Jaguar Contract Hire and Land Rover Contract Hire are trading names of Lex Autolease Limited;Lex Autolease Limited: Registered Office: 25 Gresham Street, London, EC2V 7HN.Registered Number: 1090741 England and Wales.Authorised and regulated by the Financial Conduct Authority for credit related regulated and insurance mediation activities.

PLEASE SEE ATTACHMENTS FOR THE COMPLAINT

very pleasant to deal with and car ready on time

Excellent service from start to finish