purchased car on 30th January, developed fault 23 days in to ownership, in the garage for 3 months, only received the vehicle back last week with the fault still present. has attended the site today to reject the vehicle due to the fault and was very abruptly advised that his rejection was rejected and to take the car back with him

Hi there,It’s still showing ‘Service Needed’ on my dashboard. How do I remove that?Thanks,Rupert

Hi there. Just some feedback on the sale of landrover defender 90. Diogo was the sales in Belfast. Excellent service. We asked for a quick turnaround cause heading away 2 days after sale agreed. We both are very impressed with the fuel economy of it 31mpg for motorway driving and on B roads in around. Performance and comfort was very good for a jeep like vehicle

Good afternoon,We have received a new Satisfactory Quality Dispute complaint from Rober Hamilton, Registration No. R66ADHPlease provide a comprehensive response to this complaint, even if you believe this is now resolved, including supporting correspondence and evidence within the next 10 working days.Important: You are required to support customer complaints around the quality of goods provided as provisioned within the Consumer Rights Act 2015 and under the terms and conditions of the agreement with Black Horse Ltd, to support an appropriate solution.If we do not receive a response or sufficient information from you within 10 working days, we will decision the complaint based on the information we hold and may seek redress from you for any reasonable costs incurred.Vehicle/Finance InformationInception date: 31st January 2026Date of complaint: 28th May 2026Goods details: Land Rover Range Rover Evoque HatchbRegistration number: R66ADHNew/Used: NewMileage at POS/POI: 10Current mileage: 800Agreement number: 103410280 Price of goods (at sale): £46338.10Advance amount: £40838.10Deposit amount: £5000.00Term: 49PCP/HP: PCPPCP mileage: 32677Dealer name: Charles Hurst Ltd (Land Rover)Dealer number: 57825410The following information outlines what the customer has told us and may not be the opinion of Land Rover Financial ServicesComplaint Detail Customer’s Preferred ResolutionFaults:- Engine- Exhaust sensorsTimeline:- From 1st week from the purchase of vehicle RejectionWe require the following information from you, where applicable1. Evidence/confirmation of any pre-sale vehicle checks that were completed.2. Please provide a copy of the vehicle advert3. Was there any negative equity included in the finance amount? Please also provide a copy of your sales invoice.4. Was there any external contribution towards the deposit e.g., manufacturer contribution / government contribution / scheme/ allowance?5. What was specifically discussed at point of sale regarding the mis-sale/mis-rep allegation, if applicable6. A full timeline of events from POS until now of when vehicle has been seen, outlining reasons why, what work was carried out, when and why and to include discussions/conversations had with the customer, cause of any issues/concerns raised i.e. wear & tear, lack of maintenance etc.7. Evidence/confirmation of any diagnostics/repairs completed, this to include specific dates, mileages, specifically what was carried out and why?8. Confirmation of service history9. Are you aware of any modifications made to the vehicle either before, during or after the sales process? These will include any enhancements to the vehicle’s engine (remapping), the fitting of a Ghost Immobiliser or any accessories put on the goods. If you are aware of any of these, could you please give us more detail of how these were added i.e. were they included within the Finance Agreement?10. Any other comments/evidence you feel are relevant.11. What will you do to resolve the complaint?We look forward to your response within the next 10 working days. Please respond to this email attaching all relevant evidence.- Has a CEC case been raised for this customer via an AVC or Goodwill, if so please provide the reference, the date it was opened and any further details of any compensation/goodwill that has been paid to the customer to date- Have you submitted an AVC / Goodwill contribution due to the customer’s request to receive a replacement vehicle /reject the goodsThis email is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error, please delete it and notify the sender.Jaguar Financial Services and Land Rover Financial Services are trading styles of Black Horse Limited.Black Horse Limited. Registered office: 25 Gresham Street, London EC2V 7HN.Registered number: 661204 England and Wales.Authorised and regulated by the Financial Conduct Authority.Jaguar Contract Hire and Land Rover Contract Hire are trading names of Lex Autolease Limited;Lex Autolease Limited: Registered Office: 25 Gresham Street, London, EC2V 7HN.Registered Number: 1090741 England and Wales.Authorised and regulated by the Financial Conduct Authority for credit related regulated and insurance mediation activities.

Good afternoon,We have received a new Satisfactory Quality Dispute complaint from Robert Hamilton, Registration No. R66ADHPlease provide a comprehensive response to this complaint, even if you believe this is now resolved, including supporting correspondence and evidence within the next 10 working days.Important: You are required to support customer complaints around the quality of goods provided as provisioned within the Consumer Rights Act 2015 and under the terms and conditions of the agreement with Black Horse Ltd, to support an appropriate solution.If we do not receive a response or sufficient information from you within 10 working days, we will decision the complaint based on the information we hold and may seek redress from you for any reasonable costs incurred.Vehicle/Finance InformationInception date: 31st January 2026Date of complaint: 28th May 2026Goods details: Land Rover Range Rover Evoque HatchbRegistration number: R66ADHNew/Used: NewMileage at POS/POI: 10Current mileage: 800Agreement number: 103410280Price of goods (at sale): £46338.10Advance amount: £40838.10Deposit amount: £5000.00Term: 49PCP/HP: PCPPCP mileage: 32677Dealer name: Charles Hurst Ltd (Land Rover)Dealer number: 57825410The following information outlines what the customer has told us and may not be the opinion of Land Rover Financial ServicesComplaint DetailCustomer’s Preferred ResolutionFaults:EngineExhaust sensorsTimeline:From 1st week from the purchase of vehicleRejectionWe require the following information from you, where applicableEvidence/confirmation of any pre-sale vehicle checks that were completed.Please provide a copy of the vehicle advertWas there any negative equity included in the finance amount? Please also provide a copy of your sales invoice.Was there any external contribution towards the deposit e.g., manufacturer contribution / government contribution / scheme/ allowance?What was specifically discussed at point of sale regarding the mis-sale/mis-rep allegation, if applicableA full timeline of events from POS until now of when vehicle has been seen, outlining reasons why, what work was carried out, when and why and to include discussions/conversations had with the customer, cause of any issues/concerns raised i.e. wear & tear, lack of maintenance etc.Evidence/confirmation of any diagnostics/repairs completed, this to include specific dates, mileages, specifically what was carried out and why?Confirmation of service historyAre you aware of any modifications made to the vehicle either before, during or after the sales process? These will include any enhancements to the vehicle’s engine (remapping), the fitting of a Ghost Immobiliser or any accessories put on the goods. If you are aware of any of these, could you please give us more detail of how these were added i.e. were they included within the Finance Agreement?Any other comments/evidence you feel are relevant.What will you do to resolve the complaint?We look forward to your response within the next 10 working days. Please respond to this email attaching all relevant evidence.Has a CEC case been raised for this customer via an AVC or Goodwill, if so please provide the reference, the date it was opened and any further details of any compensation/goodwill that has been paid to the customer to dateHave you submitted an AVC / Goodwill contribution due to the customer’s request to receive a replacement vehicle /reject the goods

I bought a used 2.2D Evoque in July 25 having noted in its service history that it was recalled / repaired (Belfast) in Jan 25 (Steering Rack). Reg YC64LSE.It has recently displayed a total loss of Power Steering, which (upon enquiring online) seems to be as a result of the very problem the recall / repair was attempting to avoid ?Having spoke to both Belfast / Dungannon it seems it could be 2 months before I can confirm the above, leaving me stranded as is.Do you have any means of checking the above, or a list of approved garages where I can at least confirm the problem is related to the initial recall ?Regards, Cameron Dodds (51 Cusher Green Mountnorris Co Armagh BT60 2TT 07778412190

HelloI purchased a landrover defender from Charles hurst Belfast in June 2024. It was brand new and after 4 months and 2205 miles I broke down on the way to a course in Belfast and had it recovered at the road side and then was told I needed a new engine.After I received my car back at 1 year old a service was required according to the vehicle, when I rang up they said yes it needed to be serviced. So I paid around £600 for a service at 1 year old around 7000 milesNow at 2 years of age I am told again it needs another service at £711 with 13500 miles. When I purchased the car I was told it was 2 year old and or 21000 miles.When I queried this on the phone when booking in I was told I needed the first service at 1 year old as I needed a new engine! I find this disgraceful that I was even asked to pay for the first service as I presumed it would be covered under warranty like my engine!When I queried this and they started to get frustrated with me I was then told they couldn’t speak to me anymore as the jeep is in my husbands name! He phoned several times and has been told oh yes someone will phone you back tomorrow! That’s alot of tomorrows that never happened! Going on a month now!All I have asked for is the price of the first service to be taken of this service as I shouldn’t have had to pay for a service as I didn’t expect to need a new engine after that time as it ceased!After looking up online when services on new defenders are carried out it states from new 2 years or 21000 miles!So far I will not be looking to repurchase another landrover certainly not from Charles hurst in Belfast due to the constant lack of customer care and services they provide! We have another car from another dealership on the Boucher Road and their service is nothing short of exceptional in comparison!I am extremely angry and frustrated and it’s in for a service 8/6/26 and a list of faults to be fixed also (5months waiting on faults to be fixed as a year ago they hadn’t time to be fixed) i would like this sorted promptly and they told me to email this information to this addressRegistration KIG1414Thank you for your timeJulie and Malcolm Stubbs

I am writing to formally raise a serious complaint regarding a highly disappointing experience with the Range Rover showroom in Belfast concerning a recall appointment for my vehicle and a response after the complaint; neglected appointment as a result of complaint.Approximately two months ago (Feb 20)I was booked an appointment with steering Issue.Throughout this period, I received multiple confirmations and reminders via your online communication system, including messages as recently as one day before the scheduled appointment, all clearly referring to this recall.However, at the last moment—just before the appointment date—I was informed that there was no such recall associated with my vehicle and, therefore, no appointment. This sudden change, after two months of waiting and repeated confirmations, caused significant inconvenience and frustration.Had I been informed earlier that there was no recall or that the appointment could not proceed, I could have made alternative arrangements and i couldn't take out my car for 2 months from my Garage. Instead, I relied on the information provided by your team, which turned out to be inaccurate.Besides, after lodging complaint through website, I was given another compliment appointment on 25th may, there is another disappointment and waste of my time going there to drop vehicle as informed in the email. Despite of the emails, they still say there’s no appointment.I respectfully request:* A clear explanation of how this error occurred* Clarification on whether my vehicle does, in fact, require any recall work* Assurance that steps will be taken to prevent such issues from happening in the futureI trust that this matter will be taken seriously and addressed promptly. I would like to know the clear answer for all this. I look forward to your response.Jain Mathew

Good afternoonFAO Landrover Service ManagerI brought my RangeRover (Reg 10HM) in for a service to your Boucher Road site at 8.00am on Tuesday 12.05.2026 expecting to be provided with a courtesy car. This was definitely arranged when I had personally made my booking in your service reception on 12.01.2026.On Tuesday it was explained that you only had two courtesy vehicles, and when I requested Hursts to provide a taxi for me to return to my home in Bangor I was told that you only sponsored taxi journeys into Belfast city centre. Consequently I had to rearrange my day’s plans.Frankly, I was extremely disappointed by such poor customer service being offered in connection with a premium SUV!I have been a loyal Charles Hurst customer for over 38 years during which time I have purchased around ten new RangeRovers, with my present PHEV having been purchased new two years ago. So I had expected a little more consideration. I am truly disappointed.I trust you will perhaps consider ways in which you can improve the customer service experience.Kind regardsLESLIE MITCHELL2 Seacourt GardenBANGORBT20 3PF(M) 07768 641504

I am still waiting on a response to my complaint 87831538