Hi I bought a Land rover range over sport off yourselves in Belfast in October 2025. The sales executive James McIntosh was fantastic ( this email does not relate to him and is not a complaint in regards to him. My experience of purchasing the jeep and collecting it with him was very positive.However, when I collected the land-rover in October I drove my jeep home and discovered their seemed to be a draught noise within it nearly felt like the window was opened but it was not. I rang Charles Hurst and addressed my concerns re the noise. I got booked in after a long wait and was told that the car needed a window. I then booked in 'again' and got the window replaced. I drove home that evening after this repair has been 'completed' and I could hear the same noise again and I rang the service team and was told they were busy but I would be prioritised and get booked in asap and they would be in touch to pick the jeep up again. The noise was so annoying that it took the complete excitement and enjoyment out of getting a new jeep and with no date anytime soon to be fixed and with no one ringing back as a priority to give me a date. I actually had to take the jeep myself and get the window fixed and resealed, my own garage that I took the jeep to couldnt even believe the way the window was left and said any wonder there was still a noise.I am very disappointed with the service from repairs/warranty team since buying the jeep and it is very clear to be seen that their is no problem when you are buying a jeep or looking to spend the money the service is first class. However, after you have collected and paid it cant even be fixed correctly. I have now had to pay to get the window noise repaired myself with my local private company and it has been left at my expense.I also from day one of collecting the jeep have had problems with the land rover app, not unlocking and locking from the app as well as it constantly telling me my fuel is low when the jeep was full.Again, reported it followed the steps, didn't work, brought it down to Belfast they deleted and reinstalled, never fixed same problems. Rang land-rover app team again went through the same steps and other steps and never sorted. Now into January it finally got escalated to case manager and after a few days the fuel levels are now rectified however, the unlocking and locking from the app is supposedly a problem worldwide. I am very disappointed overall and I look forward to hearing from you. Can you advise if you would like a copy of the invoice for the fixing of my car so I can be reimbursed? thanks

Good morning,I am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Stuart VaughanRegistration: ILZ212Inception Date: 26/07/2023Date Of Complaint: 21/01/2026Goods Details: Land Rover Defender Diesel Estate 3.New/Used: usedMileage At POS/POI: 1Current Mileage: 17500Agreement Number: 118924129The customer has advised us of the following fault/s ;• Vehicle Constantly breaking down and being faultyOur Mutal Client has taken the vehicle for a Diagnostic testAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.

My discovery was recovered to CH Belfast via Landrover Assist on 6/1/26 due to an electrical fault meaning the vehicle could not be driven. Initially told 3 weeks before vehicle could be diagnosed let alone fixed, then following week I called for an update. Then told 4/6 weeks until it would be looked at and a backlog of repairs from beginning of December 2025. 2 emails have not been responded to, the last being sent on 21 January to Lois in the service dept. Surely vehicles should be scheduled in for repair and customers given some indication of when they can expect to receive their vehicle back. Customer service and communication is poor, staff don’t seem to care and if there’s a backlog of repairs since December 2025 then I’m not the only disappointed and disgruntled customer? It is not the service you would associate with a quality brand such as Landrover. It’s disgraceful that CH are all over you like a rash when buying the car yet once purchased the after sales service is so poor. Please can someone review this situation and update me? We’re paying nearly £900 a month for this car and not even having the benefit of driving it. This is our 3rd new discovery from CH Belfast and the problems with this vehicle have been numerous.

Good afternoonI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Gavin MoorcroftRegistration: TGZ9130Inception Date: 16 May 2025Date Of Complaint: 23 January 2026Goods Details: ` Land Rover Range Rover Velar DieselNew/Used: UsedMileage At POS/POI: 28912Current Mileage: 35000Agreement Number: 578561912The customer has advised us of the following fault/s ;22 November• While driving, the electrical warning light illuminated.• The vehicle completely shut down.• The issue was diagnosed as an electrical fault.14 January• While driving, the electrical warning light reappeared.Has a CEC been raised for this customer via an AVC or Goodwill, if so please provide the reference, the date it was opened and any further details of any compensation/goodwill that has been paid to the customer to date.At this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.This email is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error, please delete it and notify the sender.Jaguar Financial Services and Land Rover Financial Services are trading styles of Black Horse Limited.Black Horse Limited. Registered office: 25 Gresham Street, London EC2V 7HN.Registered number: 661204 England and Wales.Authorised and regulated by the Financial Conduct Authority.Jaguar Contract Hire and Land Rover Contract Hire are trading names of Lex Autolease Limited;Lex Autolease Limited: Registered Office: 25 Gresham Street, London, EC2V 7HN.Registered Number: 1090741 England and Wales.Authorised and regulated by the Financial Conduct Authority for credit related regulated and insurance mediation activities.

We have received a new Satisfactory Quality Dispute complaint from Mrs Afsheen Mirza Registration No. EA14YNAPlease provide a comprehensive response to this complaint, even if you believe this is now resolved, including supporting correspondence and evidence within the next 10 working days.Important: You are required to support customer complaints around the quality of goods provided as provisioned within the Consumer Rights Act 2015 and under the terms and conditions of the agreement with Black Horse Ltd, to support an appropriate solution.If we do not receive a response or sufficient information from you within 10 working days, we will decision the complaint based on the information we hold and may seek redress from you for any reasonable costs incurred.Faults –Vehicle broke down and became completely inoperable (“completely dead”).DC DC converter fault identified.Battery fault identified.Timeline –October 2025 – Vehicle purchased.06 January 2026 – Vehicle completely shut down while driving; became inoperable with no power supply. Warning/red light illuminated prior to shut down.06 January 2026 – AA recovery attended; advised the alternator may have failed.07 January 2026 – Land Rover InControl contacted customer advising the vehicle was shut down. Customer’s partner attempted to access the vehicle but was unable to unlock/open it.AA contacted again for recovery, supplying dealer unable to accept vehicle due to no available space.13 January 2026 – Vehicle recovered and taken to Land Rover Buckingham for inspection.Post diagnosis – Land Rover confirmed battery fault; battery replaced. DC DC converter identified as faulty and requires replacement.Parts availability – Advised there is a minimum one month backlog for DC DC converter parts.Customer states they cannot be without the vehicle.Courtesy car provided.The customer is upset and dissatisfied as the vehicle has suffered a major mechanical/electrical failure only approximately 3 months after purchase. The DC DC converter has been confirmed as faulty, resulting in a complete vehicle shutdown while driving. The customer considers this fault unacceptable given the short ownership period and expected reliability of the vehicle

I am writing to formally raise a complaint regarding the Land Rover vehicle with registration TGZ9130, which I purchased on 25 May 2025.Since the date of purchase, the vehicle has been returned for repairs three times, all for issues that fall under warranty. Despite these repeated repair attempts, the problems have not been resolved. The vehicle has spent extended periods at the Land Rover workshop, in some cases for months at a time, rendering it unreliable and unfit for normal use.As a result, I have been forced to rely on rental vehicles that are not equivalent to my purchased vehicle, causing significant inconvenience and additional personal expense. At the same time, I continue to pay finance instalments and insurance for a vehicle that is more often in the workshop than available for my use.Given the repeated failures, prolonged repair times, and ongoing inconvenience, it is clear that this vehicle is defective and has not met reasonable expectations of quality, reliability, or fitness for purpose.I am therefore requesting urgent resolution, and ask that you confirm one of the following options without further delay:1. Cancellation of the agreement and a full refund, or2. Replacement with another vehicle of similar value and specification, or3. Any alternative resolution you propose that fully addresses the financial and practical losses I have incurred.Please treat this matter as urgent and advise on the next steps as soon as possible. Should this issue not be resolved promptly, I will have no choice but to escalate the matter further.I look forward to your immediate response.

We purchased a used Evoque in September 2025.Due to a current fault with the car and a call to the service department, we were informed that there is an outstanding recall on the car. Not only had we not been made aware of this, it turns out after research that the recall was dated 07/07/2025. I’m trying to understand why this recall item was not completed prior to selling us the car? Additionally we were really shocked to find out the soonest date to get our car fault looked at and the recall completed, is April 2026. This is just far below the service standard which was promised to us upon purchase.

The customer has advised us of the following fault/s ;• Fuel pump issues• Hybrid battery coolant pump and coolant heaters• Tyres faultAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.This email is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error, please delete it and notify the sender.Jaguar Financial Services and Land Rover Financial Services are trading styles of Black Horse Limited.Black Horse Limited. Registered office: 25 Gresham Street, London EC2V 7HN.Registered number: 661204 England and Wales.Authorised and regulated by the Financial Conduct Authority.Jaguar Contract Hire and Land Rover Contract Hire are trading names of Lex Autolease Limited;

Hi i took out pcp on a 2019 landrover rangerover evoque in Jan 25 and I've had issues with the car from day 1 firstly it had 4 defective tyres of which I had to get them to replace front 2 due to severe cracks they told me the rear tyres were ok even though kwik fit had advised me that they weren't within a few days the reversing cameras didn't work touchscreen was freezing no reversing cameras would come on touchscreen would go blank i advised them they took the car in and told me it was all sorted but within days it started again the camera when reversing would come on now and again but go off during manoeuvres I've been trying to get this sorted for a while now and eventually the car went in on Monday 12th Jan 26 for diagnostics I picked the car up on Tuesday 13th Jan and was told it was all fixed software updated fault logs cleared but when I was driving out of the forecourt guess wat it still wasn't working no reversing cameras I had customer services check it out they agreed something wrong as they couldn't access the cameras I've been waiting since then on a call for my car to go back in to get fixed not even a phone call I'm very angry and frustrated I'm paying alot of money nearly £400 monthly plus a £5000 deposit for a bucket of scay to say I'm unhappy is an understatement can you please have this sorted ASAP I'm at my wits end and ready to hand this car back and seek legal advise ?

Dear Sir or Madam,I am writing to raise a formal complaint regarding the handling of my vehicle repair and the ongoing aftersales support I have received from Charles Hurst.My 2022 Range Rover Evoque which was purchased on 2nd September has been off the road since 16 December following a complete electrical shutdown. The vehicle was recovered and subsequently diagnosed by your service department as requiring a replacement DC-DC converter, which I was advised is a warranty-related failure.Since that date, I have been without my own vehicle and, as of today, there is no confirmed end date for the repair due to the part being on back order. While I understand that parts delays can occur, the length of time the vehicle has been unavailable, combined with the lack of clear communication and updates, has been extremely disappointing.In addition to the prolonged repair delay, I have experienced ongoing issues regarding the hire vehicle provided as a result of this breakdown. I have received repeated calls from Enterprise advising that authorisation for the hire has not been extended, and I have been told that I may be held personally liable for the cost. This has caused me significant distress, particularly as the hire vehicle was provided solely due to a warranty failure and my car remaining off the road.Despite notifying both Charles Hurst and other involved parties of this issue in writing, I have not received timely responses or reassurance that this has been resolved. I do not believe it is reasonable for me to be exposed to financial liability or ongoing stress as a result of administrative failures beyond my control.To summarise:• I have been without my own vehicle since 16 December• The fault is a warranty-related failure on a 2022 vehicle• There is no confirmed repair timescale• Communication has been limited and reactive• I have been placed under unnecessary stress regarding potential hire car liabilityThis situation has fallen well below the standard of service I would expect from a Land Rover main dealer. I am extremely dissatisfied with how this matter has been handled and the impact it has had.I am requesting:• A clear written update on the status of my vehicle and the DC-DC converter order• Confirmation that the hire vehicle is fully authorised and that I will not be held personally liable for any charges• Details of how this complaint will be investigated and handled going forwardPlease treat this email as a formal complaint. I would appreciate written acknowledgement and a response as a matter of urgency.Kind regards,Blaithìn McCooey[car reg Ya22loh