I had my vehicle in for diagnostics which was supposed to be on a Friday. The vehicle was returned to me the following Monday, with damage to the rear driver side wheel and rear driver side door. Photos have been sent to both the service rep and manager the folowikg morning agter collecting the vehicle. They are not returning my calls and have not made any attempt to resolve the matter. They informed me cctv would be checked, but I have had no update since.

Good Morning,I am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Christopher ConveryRegistration: DYZ9556Inception Date: 17TH July 2024Date Of Complaint: 23rd April 2026Goods Details: Land Rover Range Rover Sport EstateNew/Used: NewMileage At POS/POI: 0Current Mileage: 16000Agreement Number: 578648209The customer has advised us of the following fault/s ;• Battery would not charge• Vehicle would not start in electric modeAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.

Car booked for recall work over 8 weeks before I could get date told it would be 2 days car left in 21st still not finished today no contact or updatesTook time of wed/ Thurs to be able to collect told SHOULD be ready tomorrow service atrocious from a large company no help to get car to you paid for that myself and managed with no car for weeks very disappointing

Good afternoonI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Seaneen McNallyRegistration: BVZ2277Inception Date: 13/03/2024Date Of Complaint: 17/02/2026Goods Details: Land Rover Range RoverNew/Used: NewCurrent Mileage: 12,000Agreement Number: 578730536The customer has advised us of the following faults ;• Squeaking noise from wheel• Car broken down, amber engine management light• Gas leaking from airbag (Recall)At this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.Hello,Please can I get an update on the below please?Can you confirm if the fuse box was replaced? If so when was this completed and what was the mileage on the vehicle?Please can you also confirm how long the vehicle was in with you for each visit? E.g. how many days each time, this is so we can calculate the loss of enjoyment appropriately if required.Can you also confirm if the fuse box replacement is due to manufacturing defect, wear and tear or sudden mechanical failure?Kind regards,Danielle

As per phone call, a detailed list of issue/complaint regarding the handling/timeframe and non resolution thus far by JLR Belfast.I purchased my car YH72JVF on the 22nd January and from picking up the car I have had issues, I made a call after collecting my car and realised the other person at the end of the call could not hear me when connected via bluetooth. On stopping the car at traffic signals etc and the car start/stop function engaging all is okay but when lifting your foot off the brake pedal and the car engine engaging again the infotainment screen cuts out/goes blank then goes back on. These issues were notified straight away to JLR.2 days after having my car when starting my car to head out for the day the screen knocked off completely/went blank, the radio was on loudly and none of the controls on the car to control the infotainment system would work to either switch it off or adjust the volume down. I switched the car off, exited the car and locked it up trying to reset/restore the infotainment system with no avail. I ended up driving over to JLR to be told there was no one there to look at it on that day which was a Saturday. I was speaking with Lois, she called JLR breakdown service to see if someone there could come out to me and look at the car but was told there was no one available. I was informed that if this happened again I was to call JLR recovery and have them come out and look at the problem myself.Lois had booked me in for the next week for them to get my car in, have it inspected and plugged in for diagnostics. My car was brought in and apparently looked at, I was told by Lois that she had ordered a new microphone to replace the current one and updates need to be performed in my car to resolve the issues.I called a few times to try and get updates on the arrival of the microphone so that I could get my car booked in and get the issues resolved so I could finally enjoy my new car, a few attempts were made by myself via phone calls, messages left and emails sent with no reply and I was wanting to have these resolved asap and before I went on holiday. When I did get in contact I managed to get my car booked in the week before I was due to go on holiday, my car was dropped off on the morning of the 4th March with the agreement the work would have been carried out and I could pick my car up again on the 7th March but on the day of collection I got a call from Lois to say it was not ready and the issues were not resolved could they keep ahold of the car whilst I was away, what could I do but agree!? So all in all that would be a total of 5 weeks my car was due to be in with JLR!On my return from holiday I had an email from Diogo, might I add has been fantastic, conducted in a professional manner and accepted responsibility even though the service end of JLR is not his role! He had informed me that JLR would be closed on Easter Monday and Tuesday that my car would be available to collect from Wednesday morning.On arrival to collect my car on the 8th April, 5 weeks later, I spoke to Diogo who advised me to chat to Lois while he went to get my car and find out what the issue was. On speaking to Lois she had said that the microphone wasn’t replaced (even though it was the part I was supposedly waiting on before getting booked in) and didn’t need doing, that it all just needed system updates and if I had any further issues then the infotainment system would need to be replaced but she had checked my car and spoke on the phone to assure me it was resolved. So I get out to my car and both the inside and outside were dirty but I took my car and drove off, on getting to the traffic lights my infotainment screen yet again went off, I dialled JLR, tried to speak with Lois who wasn’t available so got talking to Diogo who could clearly tell my microphone/bluetooth still wasn’t working either.I drove back round to JLR and was met by Diogo and given a car whilst mine was looked at with immediate attention, 1 week later I called to get an update and my car was still sitting and not been looked at! I got a call from Diogo to say he had been notified by serviced that a technician was about to look at my car that day to try and get the bottom of things. I was then asked to come in to JLR 7th April to take the car out with one of their top rated tech specialists (Andy) who asked me some questions about the issues, seen and took note of the issues. Andy proceeded to tell me the car would not be seen or dealt with that day but on the Monday it was his job and priority to sort. I called JLR for an update and progress of what they were doing/found to fix my car and get it back to me to be told that it has yet again sat there for another 2 weeks since turning back around and being my car back in and to be told that it was not going to been seen or looked at until another week! I asked to speak to the service manager Lauren but was told she was in a meeting and would be assured that she was going to call me back today and might be a little later on but I have had no call whatsoever.I am sorry but that is not acceptable! To say I am completely discouraged and unhappy is an understatement, this is not the level of service that I should have been given from JLR. At this stage I really want my car fixed ASAP and now to for Charles Hurst/Jaguar try to somehow make it right. I purchased my car 12 weeks ago, it is my second Jaguar F-Type purchased from you and it has currently been sat with JLR for 7 weeks!At this stage I would want some form of resolve with my car and compensation for the stress and inadequate service I have dealt with in regards to the service, otherwise I WILL take this matter further.Yours faithfullyDean Sessions

Before complaining, the list of cars I have purchased from CH. 3 Range Rovers, 1 Jaguar xe, 2 Jaguar xf, 2 Jaguar f-types, 1 defender, so a loyal customerUnfortunately when trying to service my car my patience is tested. My RR needs new brake pads. Earliest you can look at it is 22nd July. Honestly. On the 2 previous services I told you about a rattle in the rear speaker. Both times not fixed....it still rattles. On my F-type the roof panel rattled. When I picked it up it still rattled and it was not fixed as apparently the car was out of warranty. I only found this out after I rang because it was not fixed. Nobody told me. I also believe I tried to book the service before the warranty expired and the reason it was out of warranty was because of the time it took to get an appointment. For a loyal customer your service is shocking and I will be purchasing my next RR and electric Jaguar from elsewhere

Hi JLR Belfast,In response to this question.I purchased my new IPace in February. I was led to believe that 160 checks have been made to ensure “peace of mind” as this is how the vehicle I purchased was advertised by Jaguar.However barely a few weeks in and two separate faults appear. When I contact Jaguar, they send an external AA engineer who has no idea how to resolve either of the issues.I am then driven over to JLR at Charles Hurst where I purchased the car, when I am immediately asked to hand over the keys of my car and flippantly informed that I won’t have the car back in my possession for 4 to 6 weeks.I am then driven back to my home by the external AA mechanic. I then spend 24 hours trying to get a hire car sorted as JLR at Charles Hurst didn’t bother to try or ask if I needed assistance. This resulted in me being 3 hours late into work as I work in Bangor. I then had to pay for a taxi home that evening.I called into Charles Hurst again on April11th to ask for an update. I am told that “Conor” will ring me back on Monday morning 13th. I receive the call on Monday morning with the same immediate message that I won’t have my car back for 4 to 6 weeks. I inform Conor that I spent £1,000 on a home charger to be installed at my home for the IPace which I can’t use as the car I have been given to use is petrol and I’ve been told that electric vehicles are not available, so during a fuel crisis I am now also out of pocket to at least £50 extra per week on fuel costs. I was informed that I would get a call back to see if my car could be prioritised but never received an update.The answer therefore to this e mail is that Charles Hurst JLR’ customer service has been terrible.As a result of all of the above, I have now instructed my solicitor to review the terms and conditions of the sale of the IPace.regards,Conor Connolly

Our car brakedown nearly 2 weeks ago. We bought the car from Charles hurst landrover belfast. We have extended warranty. But, they are not helping ti fixbthe problem. They said, all full up they can't take the car after 8weeks. Then, they should help us to recover the car and move to donnely. We are contacting them from last week even had a chat with service manager. Nibody helping us. It is really bad. Paid off the car, paying the tax and extended warranty. And they can't help us. It is very bad experience from charles hurst. They should give us release car too. Now we are renting the car for daily basis some other place .landrover needs to help us. It is not our problem, they can't fix the car

My experience was not good.I booked my car in for a recall in February and was given a date 2nd April 2026.On date of appointment I waited for over an hour, for the service manger to tell me that they couldn’t access the update (recall) as it was now unavailable. At time of booking a questioned the appointment date being after 31st March 2026, to be told ‘it’s ok, you’ve booked in before the deadline date’.I was contacted twice before the appointment to make sure I was attending. I’d of thought that if there was a problem with the update I’d of been told then.I now have a car needing an update and no idea how it’ll be done or by whom.RegardsPhilipSent from my iPhone

I’ve had problems with the retractable steps on the car for the last month or so and have almost caught my foot in them – sometimes they work, sometimes they don’t, so they catch you by surprise.I called a couple of weeks ago to book it in only to be told early June was the earliest they could look at it. I voiced my concern at that and it was then suggested I could call the breakdown service – they said it didn’t fall to them…. So I just accepted I’d have to wait albeit its rubbish service.However, this morning one of my kids trapped her foot in the step getting out of the car and really hurt herself. I called your place back this morning to really push this to be seen as a priority as it’s a safety issue and got the same message - they don’t have capacity to look at it until 5 June, so sorry about that!I’m not one to get riled easily, but I am really shocked at the lack of service regarding this issue.I’m waiting for Donnellys in Dungannon to call me back to see if they can do anything sooner – but I would like this complete lack of service noted – it’s not something I’d expect when spending so much not just on the car itself but this was an extra we paid for as well