Great service salesman very professional.

I am writing to you to advise that we have received a complaint for the below customer.  As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Goods Details: Land Rover Discovery Sport Diesel SwNew/Used: UsedMileage At POS/POI: 54618Current Mileage: 110,000Agreement Number: 118275827The customer has advised us of the following fault/s;• Four DPF replacements.• Rattling noise from the engine.• Ad blue fault – Showing incorrect mileage.• Manifold absolute pressure.• New blower motor/fan.• Sensor replacement.• Timing chain replaced.• Loss of power.• Vehicle breakdown.• New engine is required.Has a CEC case been raised for this customer via an AVC or Goodwill? if so, please provide the reference, the date it was opened and any further details of any compensation/goodwill that has been paid to the customer to datePlease confirm if you have submitted an AVC / Goodwill contribution due to the customer’s request to receive a replacement vehicle /reject the goodsAt this time we do not need any further information from you. If we require information we will contact you again.  The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility

Good afternoonI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Miss Emma-Jane GrahamRegistration: CMZ2698Inception Date: 13 October 2023Date Of Complaint: 06 October 2025Goods Details: Land Rover Discovery SportNew/Used: NewMileage At POS/POI: 0Current Mileage: 12000Agreement Number: 118116359The customer has advised us of the following fault/s ; In 2024, the vehicle had a software update but the day after the software update returned. OC attempted to get the vehicle into the garage again but was unable to do so, therefore the previous update remained. In 2025, the vehicle had a recall warning stating the vehicle could lose power whilst driving, increasing the risk of a crash. OC has contacted the garage and they are not willing to collect the vehicle and advised OC would have to drive it to them which OC is not willing to do due to the panic caused by the recall.At this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.This email is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error, please delete it and notify the sender.Jaguar Financial Services and Land Rover Financial Services are trading styles of Black Horse Limited.Black Horse Limited. Registered office: 25 Gresham Street, London EC2V 7HN.Registered number: 661204 England and Wales.Authorised and regulated by the Financial Conduct Authority.Jaguar Contract Hire and Land Rover Contract Hire are trading names of Lex Autolease Limited;Lex Autolease Limited: Registered Office: 25 Gresham Street, London, EC2V 7HN.Registered Number: 1090741 England and Wales.Authorised and regulated by the Financial Conduct Authority for credit related regulated and insurance mediation activities.

PLEASE SEE ATTACHMENTS FOR THE COMPLAINT

very pleasant to deal with and car ready on time

Excellent service from start to finish

Dealt with David Hall purchasing a Defender. He couldn’t have been more helpful in helping me purchase. Nothing was too much trouble and had the car ready extremely quickly for collection. At handover I was treated no different buying a second hand car than someone purchasing new. Great service all round.

All 100%

Really handy to doExcellent as always

System had wrong car associated to my number plate. Said it was an Audi A4 and not a Discovery.Fast check in car was ready to collect at agreed time. Communication was spot on.