Dear Hurst Team, I will be in Belfast next week and need some parts for my 2026 Land Rover Defender. Could you please give me a quote? I would then collect the parts: Part numbers MUC8754B, STC3435S, LPX100590, Err6299, CDU1001L, ESR4686, RRD500560G. Thank you. Best regards, Joachim Hartmüller

Good morningI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Eimear GourleyRegistration: MV17MXFInception Date: 27th February 2023Date Of Complaint: 3rd March 2026Goods Details: Land Rover Discovery Diesel Sw 2.0 SNew/Used: UsedMileage At POS/POI: 65314Current Mileage: 90000Agreement Number: 118729024The customer has advised us of the following faults;• Engine failure — metal filings found in oil filter• Vehicle entered limp mode with red warning light• No confirmed root cause identified• Land Rover quoted full engine replacement (£16,519 estimate issued 20/11/25)• Warranty company dispute ongoing since June 2025• Vehicle off the road since June 2025At this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.

I am unable to contact the department by email

I have a very bad experience in this company.Landrover Belfast 2 times I booked in and it's been confirmed and in 2 occasions are booths cancelled.when I handed the Key they said my name is wasn't there.I off work for this and wake up early just to have peace of mind.The car is broken I cannot use it because my children complaining they feel sick of the fume they smell.I have service plan and platinum warranty of my car and in everytime you book service it's a nightmare !!!!!

Dear Charles Hurst Customer complaints,I am writing to formally raise a complaint regarding the handling of my vehicle by Charles Hurst JLR Belfast and the handling of the matter by Paul Herriot and Lauren Mitchell.It has now been approximately 17 weeks since I raised a concern in November 2025 relating to the same issue that has caused my vehicle to breakdown. It is over six weeks since the vehicle was recovered to your premises on 8 January 2026.Throughout this period I have repeatedly sought clarity, meetings, and updates from both the service department and business unit leadership. Commitments have been made to arrange meetings and provide updates, but these have not been followed through.The vehicle remains onsite without diagnosis, without a defined plan, and without a communicated timescale to resolution. I have been left without the use of my vehicle for an extended and unreasonable period and no offer of support given to me as a longstanding customer.Given the elapsed time, the lack of progress, and the repeated failure of communication commitments, I have now lost confidence in how this matter is being managed.I request:• A clear written explanation of why the vehicle has not yet undergone examination,• Confirmation of its current status and position in workflow,• A defined plan and timeline to resolution,• Clarification of what steps Charles Hurst Lookers intends to take to restore confidence in this matter.I look forward to receiving a substantive response.Kind regards,Carl Allen---------- Forwarded message ---------From: Carl AllenDate: Fri, 20 Feb 2026 at 08:07Subject: Re: Range Rover SIG 8267To: Paul HerriotHi Paul,Further to my previous emails and your commitment to keep me updated in progressing the issues with my car. I have not heard from you in two weeks.The vehicle has now been onsite since 8 January, which is over six weeks. This is as a result of the underlying issue I raised in November, which is now approximately 17 weeks ago.When we last spoke on Wednesday 5th February, you told me you would monitor the vehicle and provide updates to me throughout your time out of office. I have not received any further communication from you since.Given the elapsed time, the lack of progress, and the history of prior incomplete repair, I must be clear that my confidence in how this matter is being managed is now at the lowest it could be.I am seeking a clear and defined plan from this point. I will also be escalating this issue today within Charles Hurst.CarlCarl Kenneth Allencarlkennethallen@gmail.comOn Thu, 5 Feb 2026 at 17:19, Paul Herriotwrote:Hi CarlTried to call you a couple of times.I have had a look at the car with the workshop foreman.First thing is the No 1 injector is leaking/ blowing out. We need to repair this first before we can check that everything else is ok.I’m going on holiday tonight and not back into the office until next Thursday, the team will keep in contact with myself, and I will keep in contact with you.PaulPaul Herriot, General ManagerCharles Hurst Jaguar Land Rover BelfastT: 028 9038 3435E: PaulHerriot@charleshurstgroup.co.ukjaguar.co.uk | charleshurstgroup.co.uk/jaguarlandrover.co.uk | charleshurstgroup.co.uk/land-roverREG OFFICE: 62 Boucher Road | Belfast | BT12 6LRCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

Bought a defender sent in 4 times to get a bonnet cable fixed it was never fixed was told it was working in the workshop. If you’ve ever had a bonnet cable break you’ll know this is utter lies headlight didn’t work never had it in stock.Full service history for 3 years last service 17feb didn’t replace 62kfan belt which broke on a dual carriageway @63k on the toome dual carriageway with no hard shoulder.I had to carry my 10 year old disabled son on my back up a grass verge. When I rang Land Rover to ask why this was never changed in the last service I was told ( by the manager Lauren) they don’t recommend it to be changed if I wanted it changed I should of asked 😂😂 utter madness!!!

Good afternoonI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Seaneen McNallyRegistration: BVZ2277Inception Date: 13/03/2024Date Of Complaint: 17/02/2026Goods Details: Land Rover Range RoverNew/Used: NewCurrent Mileage: 12,000Agreement Number: 578730536The customer has advised us of the following faults ;• Squeaking noise from wheel• Car broken down, amber engine management light• Gas leaking from airbag (Recall)At this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.

Good morning,We have received a new Satisfactory Quality Dispute complaint from Eva R Hutchinson, Registration No. R15HUTPlease provide a comprehensive response to this complaint, even if you believe this is now resolved, including supporting correspondence and evidence within the next 10 working days.Important: You are required to support customer complaints around the quality of goods provided as provisioned within the Consumer Rights Act 2015 and under the terms and conditions of the agreement with Black Horse Ltd, to support an appropriate solution.If we do not receive a response or sufficient information from you within 10 working days, we will decision the complaint based on the information we hold and may seek redress from you for any reasonable costs incurred.Vehicle/Finance InformationInception date: 25 June 2025Date of complaint: 13 February 2026Goods details: Land Rover Range Rover EvoqRegistration number: R15HUTNew/Used: NewMileage at POS/POI: 0Current mileage: 4000Agreement number: 103009585 Price of goods (at sale): £495.33Advance amount: £26380Deposit amount: £21500Term: 60 months.PCP/HP: HPDealer name: Charles Hurst Land Rover BelfastDealer number: 57825410The following information outlines what the customer has told us and may not be the opinion of Charles Hurst Land Rover BelfastComplaint Detail Customer’s Preferred ResolutionThe customer called to advised us on the following faults;1 February 2026• A red electrical warning light appeared on the dashboard while driving.• The vehicle also began to emit a smell of gas.5 February 2026• The vehicle was diagnosed with major electrical fault.Rejection.We require the following information from you, where applicable1. Evidence/confirmation of any pre-sale vehicle checks that were completed.2. Please provide a copy of the vehicle advert3. Was there any negative equity included in the finance amount? Please also provide a copy of your sales invoice.4. Was there any external contribution towards the deposit e.g., manufacturer contribution / government contribution / scheme/ allowance?5. What was specifically discussed at point of sale regarding the mis-sale/mis-rep allegation, if applicable6. A full timeline of events from POS until now of when vehicle has been seen, outlining reasons why, what work was carried out, when and why and to include discussions/conversations had with the customer, cause of any issues/concerns raised i.e. wear & tear, lack of maintenance etc.7. Evidence/confirmation of any diagnostics/repairs completed, this to include specific dates, mileages, specifically what was carried out and why?8. Confirmation of service history9. Are you aware of any modifications made to the vehicle either before, during or after the sales process? These will include any enhancements to the vehicle’s engine (remapping), the fitting of a Ghost Immobiliser or any accessories put on the goods. If you are aware of any of these, could you please give us more detail of how these were added i.e. were they included within the Finance Agreement?10. Any other comments/evidence you feel are relevant.11. What will you do to resolve the complaint?12. Has a CEC case been raised for this customer via an AVC or Goodwill, if so please provide the reference, the date it was opened and any further details of any compensation/goodwill that has been paid to the customer to date.We look forward to your response within the next 10 working days. Please respond to this email attaching all relevant evidence.This email is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error, please delete it and notify the sender.Jaguar Financial Services and Land Rover Financial Services are trading styles of Black Horse Limited.Black Horse Limited. Registered office: 25 Gresham Street, London EC2V 7HN.Registered number: 661204 England and Wales.Authorised and regulated by the Financial Conduct Authority.Jaguar Contract Hire and Land Rover Contract Hire are trading names of Lex Autolease Limited;Lex Autolease Limited: Registered Office: 25 Gresham Street, London, EC2V 7HN.Registered Number: 1090741 England and Wales.Authorised and regulated by the Financial Conduct Authority for credit related regulated and insurance mediation activities.

I purchased my LR discovery sport used from Belfast about 16 months ago. So of peace of mind I purchased 3 years “warranty” .Last month during the snow the traction control would not work and I could not drive it up the hill to my house ! Earliest date I can get it in for inspection was mid April - great !! Then this week another warning - this time for diesel additive saying I could not restart the car after another 540miles of driving ! Phoned LR and expected that I would be able to speak with someone reasonable who could see that having a car that I can’t drive if it snows and I can’t start after a further 540 miles would warrant getting a service date before mid April . But no ! This is totally unacceptable

PLEASE SEE ATTACHED LETTER OF COMPLAINTI would ask that you acknowledge receipt of my email and letter sent to you on the 10th February 2026.I have sent a copy to Customer Service and Resolutions Team, Lookers HouseAlison Wilson