Very helpful staff.

Well when I pick up my car on the 12th of may they told me it was check out and needed some work to it and I agree to get it done on Friday 22nd may. So when I took it and was driving up the M1 motorway the exhaust came off so I had to leave it in another garage to get repaired I have had no car now till it is repaired there.😆

NO ONE CAME BACK TO ME REF MY ENQUIRY

The sales person was very helpful

I was booked to drop my vehicle at 10.30 am on 6th May for a replacement shifter box. I asked approximately when it would be ready advised 1.30pm. I returned to the dealership at 2.30 and asked re car was told by service he check for an update and let me know. Thirty minutes later went back to service desk and a different person said they would get him to follow up. I went outside and as I was there my car was driven into the garage - after 3pm. Service said they just checking it. However at 4.30 I again checked what was happening and following stern words to the service guy my car was suddenly ready. My car sat on site from 10.30 am until 3 pm and I was told that 10.30 was a booking time not a service time but why did my car need to be on for 10.30? I have also noticed that the leather around the shifter has not been affixed properly. I am really disappointed with the entire process and would like someone to discuss the issues

No contact other than a video message which also stated the car I was interested in was no longer available and needed to be taken down from the website. Shane told me he would call me but that call never happened.

I was very impressed with Cormac. He was very manerly and new his job very well. He sold me my Juke within a few minutes. I look forward to buying my next one in the next few yearsThank you

I recently had my car serviced on 28 January 2026 at Nissan Belfast. I have a Nissan service plan also. Today, 4 May 2026, I had to call the AA out as my car wouldn't start and was stuck at a nearby shopping car park. It turned out that acid had been leaking from the battery and was flat (car had been driven just shortly before) which the mechanic had indicated had been going on for a long time based on the car not recognising the key to enable the car to start, also with how much the acid had dried up. This has happened on numerous occasions over the last year or so.I have, today, had to purchase a new battery at a cost of £254. I am very disappointed that having been a Charles Hurst customer since 2010 with all my cars purchased and serviced there (all with service plans in place) - Peugeot, Kia and Nissan (2 were through a car lease), that this sort of battery check has not been noticed particularly since the last service in January 2026. The battery has probably not been changed since Sep 2020 when it was first registered. It will certainly make me consider where I buy my next car. I didn't receive a service report indicating what was checked. I did receive note that I did need tyres and brakes.I don't believe I've ever had to raise a complaint before, however, I would be grateful if you can give consideration for the above to bring to Nissan Belfast attention. Many thanks

Jason was very helpful in dealing with enquiry and was an extremely courteous gentleman

I am writing to formally raise a concern regarding my Nissan X-Trail, which I brought to your Belfast showroom for inspection on 16 April.Following the inspection, I was informed that there is an issue with the timing chain. As the vehicle is still within the warranty period, I was advised that a report would be submitted for approval to carry out the necessary repair under warranty. A subsequent appointment was scheduled for 28 April.However, during this period, my vehicle was not returned to me, with the reason given being safety concerns. On 29 April, I was contacted and informed that the report has been submitted and is currently awaiting approval. I was also advised that there is no clear indication of when approval will be received.This delay has caused significant inconvenience to my family. Both my wife and I rely on the vehicle for commuting to work and for taking our children to school. I requested a courtesy vehicle, but I was informed that none are currently available.As a result, we have been compelled to rely on taxi services, which has created a considerable financial burden. To date, we have incurred expenses of approximately £600.For your information, since purchasing the vehicle, I have driven approximately 5,500 miles, and the total mileage of the car is only around 69,700 miles.In light of the above, I kindly request that a courtesy vehicle be provided to me until my car is repaired and returned. I would appreciate your urgent attention to this matter.