Charles Hurst Nissan Belfast
4.6/5
4.6 /5
897 Verified Reviews
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
897 Verified Reviews
1.0/5
1.0 /5
Noone got bk to me about a car on your website

5.0/5
5.0 /5
Although I was too busy to test drive the car I was interested in before it sold, the personalised video walk around was superb.

5.0/5
5.0 /5
Very good service from time of arrival through doors

HiJust wanted to say that when my car was in for a service the staff were very helpful and professional. Kept me updated on the progress of the job. Couldn't find fault with anything. Great staff and excellent service.

Please see below the complaint I raised yesterday to Nissan and Charles Hurst Group Belfast , at this moment my car is at nissan dealer Pat Kirk Omagh 44 288225 9777,I would appreciate a response as soon as possible pleaseMany thanksCeceliaGood morningI called yesterday to request help in solution regarding the following , I was told Gary Mc Donagh service manager would call me back but he didn't , I have now escalated this to nissan complaints department.Issue;Purchased 2023 nissan juke from you 18 months ago.OX72 FNY36,000 milesThe car has been diagnosed as having to require new alternator , whilst warranty expired a couple months ago and I had my service last with a nissan dealer, currently car is at Pat Kirk Omagh dealership being diagnosed.I consider the failure of a major electrical component at 36,000 miles is a lack of durability a consumer would reasonably expectI write to ask for 100% payments of parts and labour and costs of rowing car to the dealership which was £100The case reference number from Nissan is 03010368. CatherineI would appreciate if you can liaise with Pat Kirk Nissan service manager Andy who is dealing with this issue today.Thank you Debbie for having a look at this and look forward to a resolution quickly and stress freeWarmest regardsCecelia Corey07826 094313

4.0/5
4.0 /5
Finance example on the auto trader advert was misleading.

1.0/5
1.0 /5
Was interested in a pip car. Dealer said I had to pay £550 on top of my £500 deposit for a care package. Told them I didn't order it and he replied the previous customer who was to take the car had ordered it. Told them that it was their loss not mine.I rang back a couple of days later to speak to a guy called Brendan. Told him I would take the car but wasn't paying for the care package. He went to ask the manager thinking he put me on hold. I heard him tell the manager I'd been in a couple of days before but I left in a huff. I didn't not leave in a huff. I simply said we were going home to think about it.Terrible service. So glad I didn't take a car from Charles hurst. Wouldn't never use them after that.

Bought a pre registered Nissan duke five weeks ago ,returning customer have bought fro Nissan two years ago so change cars regularly ,cash paying so nice easy sale.When I went to pick up my new car was told that my log book would follow so that I can change ownership and change tax over,countless phone calls,leaving messages assured I would have it five weeks down the line still no firms so I can change ownership.Poor customer service for a supposedly valued retuning customer as much to say will not be returning after this shambolic sale

5.0/5
5.0 /5
I WAS TREATED WITH GREAT COURSETY AND WAS TAKEN OVER THE DIFFERENT ASPECTS OF A CAR THAT I WAS MAKING ENQUIRIES ABOUT

4.0/5
4.0 /5
My wife and I called to look at something for her to drive. We were well met by the salesman, who proceeded to demonstrate the most suitable vehicles for my wife - to include a short drive in one. We remain not interested in fully electric car.