Great service, everything went so well from start to finish.

Our sales advisor Shane was excellent. Friendly, professional and very knowledgeable.

I was told that someone called Brendan would send me information on acquiring a mobility car - never happened. I have already been approved for enhanced pip. Still have not received anything via email?Maxine

Was called and told I would be sent information - never happened

Raising as complaint following no response from sales department email on Monday 9th Feb.Hello,I am writing to formally raise a safety concern regarding a Nissan Qashqai I purchased from your Boucher Road branch (Enquiry No: 6398083, Reg: KRZ2496)On Sunday afternoon 8th Feb, when out with my 2 yearold son I had a tyre puncture and had to stop the car. I thought, no problem the car has a tyre kit. I removed the tyre kit to get to work and discovered the emergency kit supplied with the vehicle is entirely incompatible:• Spare Wheel: The wheel is a Ford-branded part (Part No: DM5C-BA) with a 5x108 PCD. It does not fit the 5x114.3 stud pattern of the Nissan.• Jack: The supplied jack is for a Ford hatchback and does not have the necessary lifting height or weight rating to safely lift the Qashqai.• Towing Eye: The threading is incorrect for the Nissan chassis, rendering it useless in a recovery situation.Essentially, the car was sold with a "dummy" kit that provided no means of roadside assistance which I have been karting around in my boot since purchase with false confidence, which is a significant oversight of your pre-sale Multi-Point Inspection.As a matter of safety and consumer rights, I would like this kit replaced with the correct genuine Nissan Qashqai emergency kit (Space-saver wheel, high-reach jack, and towing eye).I have photos which I cant send over email and am happy to stop by the branch to exchange this, I look forward to your prompt response on how we can resolve this.This was a major concern for me being stuck roadside with a 2 yearold, I had to flag someone to assist who purchased me a can of the tyre sealant, as a result I had to fit an entire new tyre for what would have been a puncture repair.

Customer Comments:Bought a Nissan Qashqai from Charles Hurst last March. Amongst other issues I had concerns at the time that the car I part exchanged against the Qashqai was not properly processed. Since then I have received a parking violation where my old car was illegally parked at the international airport and have now been sent a tax renewal request for the old car. Both times I have to go through the hassle of providing proof that I am no longer the legal owner of the vehicle. I would be extremely grateful if someone could please update your records or make the necessary amendments so I don't receive any further notifications about a vehicle I no longer own. Thank you

Things went well Andrew, was very helpful and knowledgeable &made the purchase pretty smooth, my only problem was I did not know until I got the key there was only 1 and I needed to wait a fortnight for the second one, aside from that everything was good,regards Alan

Andrei was very good answered all of our questions.

Friendly and helpful staff

Professional service