I recently had my car serviced on 28 January 2026 at Nissan Belfast. I have a Nissan service plan also. Today, 4 May 2026, I had to call the AA out as my car wouldn't start and was stuck at a nearby shopping car park. It turned out that acid had been leaking from the battery and was flat (car had been driven just shortly before) which the mechanic had indicated had been going on for a long time based on the car not recognising the key to enable the car to start, also with how much the acid had dried up. This has happened on numerous occasions over the last year or so.I have, today, had to purchase a new battery at a cost of £254. I am very disappointed that having been a Charles Hurst customer since 2010 with all my cars purchased and serviced there (all with service plans in place) - Peugeot, Kia and Nissan (2 were through a car lease), that this sort of battery check has not been noticed particularly since the last service in January 2026. The battery has probably not been changed since Sep 2020 when it was first registered. It will certainly make me consider where I buy my next car. I didn't receive a service report indicating what was checked. I did receive note that I did need tyres and brakes.I don't believe I've ever had to raise a complaint before, however, I would be grateful if you can give consideration for the above to bring to Nissan Belfast attention. Many thanks

Jason was very helpful in dealing with enquiry and was an extremely courteous gentleman

I am writing to formally raise a concern regarding my Nissan X-Trail, which I brought to your Belfast showroom for inspection on 16 April.Following the inspection, I was informed that there is an issue with the timing chain. As the vehicle is still within the warranty period, I was advised that a report would be submitted for approval to carry out the necessary repair under warranty. A subsequent appointment was scheduled for 28 April.However, during this period, my vehicle was not returned to me, with the reason given being safety concerns. On 29 April, I was contacted and informed that the report has been submitted and is currently awaiting approval. I was also advised that there is no clear indication of when approval will be received.This delay has caused significant inconvenience to my family. Both my wife and I rely on the vehicle for commuting to work and for taking our children to school. I requested a courtesy vehicle, but I was informed that none are currently available.As a result, we have been compelled to rely on taxi services, which has created a considerable financial burden. To date, we have incurred expenses of approximately £600.For your information, since purchasing the vehicle, I have driven approximately 5,500 miles, and the total mileage of the car is only around 69,700 miles.In light of the above, I kindly request that a courtesy vehicle be provided to me until my car is repaired and returned. I would appreciate your urgent attention to this matter.

Hi Guys before I post my review I would like to give you an opportunity to reply.I purchased my Nissan Juke from charles hurst belfast, I have always used Toyota but thought the Nissan Juke suited me best.I dont drive but was financing the car as thats what I had done previously with Toyota with no issue, the car was to be used by my husband.I was told that Nissan needed a picture of my provisional Licence which I admit I couldnt find but contacted my bank and got a copy of my ID, I sent this on to Nissan and was told this was not accepted, so had to apply to the dvla for a copy of my licence which of course cost me money, whilst waiting for my licence to arrive I found my old licence and brought in in to Nissan, was then told that the car needed a full year of insurance before the finance company could proceed, the insurance with my toyota was due to run out at the end of June so instead of risking my no claims they swapped the insurance from the toyota to the nissan, once again contacted nissan to send a copy of the new insurance certificate.I was then contacted by Nissan to inform me that myself(even though I dont drive) needed to be named on the insurance cert, which cost me £280.00.I am being honest the whole ordeal was so stressful with Nissan that I cannot see myself going to them again even though I love the car, will deffo be sticking with toyota again.

No issues prompt replies Offered decent deal

Cormac your sales assistant was exceptionally patient and helpful. He fully addressed every question asked efficiently. Nothing was too much bother for him. My husband and I are in our 70s and until this mosh I have been driving a motobility car for my disabled brother and wanted a car of our own. I am still considering the cars spoken about to your salesman. My daughters want me to purchase a car outright but at 76 I only want to be driving for 2 years so it is a big decision for us that involves only me but some family members. I have been driving Nissan for some years.

Excellent service as always from Brendan at motability

My car engine light came on in early march with a warning saying send for service now. I booked it in for 18th March for a 'major service', I told Bea at the time of leaving it in that it was due a yearly service but that the engine malfunction light was also coming on intermittently. My report returned with no urgent work needing done and advisory work was the front passenger tyre which was 3.1mm, i was informed me that this didn't need changed at this time. In the following days the same engine malfunction warning came on my screen and I rang and booked it in again for 13.4.26, I informed Bea when I booked it in 2 weeks in advance that I needed my car back by 3pm that day as I have no alternative transport and would be working shifts that week. I left my car in today and was informed that the car needed a new turbo and that the passenger side tyre was measuring 2.6mm and therefore would be recommended to replace it. I fail to understandA) how the turbo wasn't picked up on the first service, when they were aware the engine light was onB) how my tyre had gone from measuring 3.1mm to 2.6mm in just over 3 weeks, when the car has been driven only short distances in a suburban area and why these were even remeasured considering the vehicle had a health check less than 4 weeks ago.I was then told I could not have a courtesy car despite the fact they said it would likely be the end of the week before I got the car back. I explained that when I left it in I stated that I needed it back by 3pm. Had this issue been picked up when it had its 'major' service 3 weeks ago then I could have planned ahead and wouldnt be in this situation.

Quick to get back to me and a couple of good videos sent.

Your Showroom was very busy and when interviewed by Andrei he was very helpful and explicit