Good professional service, friendly staff and informative

Friendly staff with knowledge on all aspects on the cars

Brendan was excellent. He kept us informed throughout the whole process and was very informative. He was extremely nice and respectful to my mum which she appreciated.

Brendan kept us updated throughout the process

Jack Graham was fabulous, I had been looking at various makes of car but very much put off by sales team with the hard push. Not so with Jack, assisted me with making informed decisions instead of pushing me down to one type. Great knowledge, patient and easy to deal with A * care

Very satisfied with the support of the staff while I was waiting for Service to be completed.Although your showroom is being updated and your staff are in cabins outside they are very supportive and still give excellent service to their clients.I must congratulate Nathan Brown Service Adviser was very helpful and informative and an asset to Charles Hurst.

We dealt with Jack Graham who was so helpful and committed to helping in a professional, knowledgeable way. he couldn't have been more accommodating, and we were impressed by his personality and attitude which inspired confidence i the car with which we are very happy. Thankyou Jack. It was a pleasure meeting you.

This visit was a result of a repeating fault, which I reported to Nissan UK Service team.The initial contact with the remote Servicing department was unhelpful and not what I've become used to from Hurst's over the years.As this was a recurring fault which affected the starting and running of the car the long wait for a date for inspection and repair, approx. 3 weeks was stressful and not inspiring confidence.Once at Hurst's, as is usual, the assistance of Gary McDonagh was again exemplary and epitomised what "service" is all about.At the same time as the warranty issue was being looked at, I asked if the annual service which was due in March could be carried out as well. This was agreed upon and from there everything went smoothly, both being completed and the car returned to me at the estimated time.Nissan UK had been informed of the original breakdowns and now I can report back to them on how pleased I am with Gary and his team's work and hope that the fault is cured permanently.

I do have an issue with the car that was found by the service team during inspection (gearbox oil leak starting). This is normally indicative of a manufacturing fault e.g. out of tolerance seal, incorrectly seated seal. The age and mileage of the car is very low so even just outside of warranty this kind of issue is one that would not be normal. The cost to inspect what the source of the leak alone is ~ 5 hours labour... before accounting for cost of parts and labour for repair. I will contact Nissan to follow up on this as there should be some something on their side (perhaps already a known failure mode- I have not checked) to permit the Belfast dealership team to resolve this issue without the high level of expense on the customers side for something that is clearly not normal wear and tear. I hope that the Charles Hurst Nissan Belfast will continue to help support with this.

Everyone was very friendly and helpful.