Worst exp and worst customer service would never suggest anyone

Prompt, well explained, professional staff

Sales staff were exceptionally welcoming and could answer all of my questions.

Dear Service Manager,I am writing to make a formal complaint regarding the handling of my Motability vehicle, which has been off the road since last Wednesday and is currently with Charles Hurst Nissan, Boucher Road.While I understand the vehicle is undergoing repair, the absence of any practical support or interim solution has left my family without essential transport. A hire vehicle was authorised via Motability, however this was not provided, and no alternative assistance has been offered by the dealership.This situation has now escalated into a serious issue:My partner has a post-surgical wound infection requiring clinic review I have a time-sensitive mammogram appointment We have school-aged children who rely on this vehicleTaxis are not suitable due to my disability-related needs (severe OCD), which has been clearly communicated.As a Motability customer, I am extremely disappointed by the lack of proactive support or liaison with Motability to help resolve this situation. Being told there is “nothing the dealership can do” is not acceptable given the circumstances.I am requesting:Immediate liaison with Motability Scheme to assist in securing suitable interim transport Confirmation of what support Charles Hurst Nissan can provide while my vehicle remains off the road Written acknowledgment of this complaintThis experience has caused significant distress and falls far short of the standard expected for Motability customers.Yours sincerely,Motability customerAshleigh Winchester

Andy (the salesman) was very helpful.

Enthusiastic young sales person wanting to charge into a test drive before I had collated the relevant information for digestion.

GOODKind regardsPhilip Coulter

Hi Nissian, thanks very much for servicing my Nissan Juke. The car just seems that it's just out of the factory. It definitely sounds and drives nice and smooth with a bit of poke, if you know what I mean. So please tell your mechanic job well done 👍✅.

Emailed questions several times nit answered and arranged phone calls at times on 3 says and never received any then put deposit on a car online and very poor service wouldn't go here again

Everyone was very helpful and friendly. Purchase of my car was 100% . All information was available from Shane. Definitely recommend Nissan Belfast.