I just got a new Nissan car through the motabilty scheme.Ashlea has been incredible through the whole process - from looking at cars, going on a test drive, picking the car, then the ordering and waiting. Then the handover of my new car!Nothing has ever been too much for Ashlea - she has been very helpful and understanding!Any other staff I encountered in Nissan Newtownabbey were so nice, friendly, welcoming and helpful.The showroom itself is very clean, calm and has a good atmosphere.Could not praise Nissan Newtownabbey enough!

Dear Sir/Madam,I am writing to formally complain about the used vehicle I purchased from Charles Hurst Nissan in September 2025 and the unacceptable experience I have had since the day I collected it. Car registration VA69YJYFrom the moment I drove the car away, problems began to appear. On the day of collection there was already a chip in the windscreen, and the windscreen wipers were not roadworthy and had to be replaced immediately at my own expense.Since then, the vehicle has suffered repeated serious mechanical faults, including:• Clutch failure, which almost caused me to crash on the motorway• A persistent knocking noise when braking• Starter motor failure requiring replacement• The clutch never functioning properly after repair• Nissan wheel symbols falling off• Air conditioning not working• Relentless brake screeching despite brakes reportedly not being worn• A snapped suspension coil• The armbar bush lifting off, which I have now been informed will not be repaired as it is “amber” but when this eventually comes off it will be more time without my car• Air conditioning not workingI rely on this vehicle daily for both my work and family responsibilities. I support vulnerable people with disabilities in the workplace, and the repeated breakdowns and repairs have caused me to miss multiple days of work, impacting not only myself but also the people who depend on me professionally. I am also the father of a disabled son, and having a reliable vehicle is essential for my family.The stress, inconvenience, and financial impact this situation has caused is beyond words. I have spent considerable money on public transport while the vehicle has been off the road, as well as countless hours making calls, sending emails, and travelling by multiple buses to Charles Hurst.What is most concerning is the ongoing issue of safety. In over 10 years of owning six used cars, I have never once questioned the safety of a vehicle the way I do with this one. I cannot understand how this vehicle was supposedly serviced and checked as roadworthy before sale when the windscreen wipers were in tatters from day one.The service book was stamped but contained very little meaningful information. Furthermore, after owning the vehicle for only four months, I began receiving service reminder emails from Charles Hurst regarding servicing requirements, which has further undermined my confidence in the accuracy of the vehicle’s history and preparation.I have repeatedly contacted your staff by phone and email regarding these issues. At times, I have been made to feel as though my concerns were being dismissed or that I was overreacting, only for the vehicle to suffer another fault days later. I trust all calls and correspondence are recorded and available as evidence of my attempts to resolve matters reasonably.I understand that used vehicles can occasionally develop issues; however, the number, seriousness, and frequency of these faults is completely unacceptable. The service I have received, the condition of the vehicle, and the handling of this situation have been nothing short of embarrassing for a company representing the Nissan brand.I continue to make monthly payments for a vehicle that I do not feel is safe or reliable, and I do not believe Charles Hurst Nissan has upheld its responsibilities to me as a customer.I am now requesting direct contact to discuss how this matter will be resolved moving forward. I would appreciate a prompt response outlining what action will be taken. I have furthermore reached to the motor ombudsman and will wait on their response also.Yours faithfully,Joe McDonnell45 Clandeboye Gardens07902369253

Your two sale rips were wonderful and offer me coffee as soon as I came into your show room to look at a mobility nissan qashqai for myself Simon went through ever thing I wanted to known about mobility car and when I went to collect my mobility car a young lady call Ashley couldn't be more helpful. You have two great people working in your show room .

Could not help with query

👍 great

The person I spoke to was very well informed and very friendly he listened to what I wanted and did his best to make me aware of what was available to suit my needs

Although unfortunately I didn't purchase a vehicle from Hurst Nissan Newtownabbey, the interest taken by Ashleigh in following up on my recent enquiry, was very impressive. Her customer service, courtesy and general professionalism was possibly the best I've experienced in over 50 years of car buying. Please pass on my thanks to her. David L.

Simon was very friendly yet professional and really listened to my requirements

The team where brilliant

Dear Sir/Madam,I am writing to formally raise a complaint regarding my recent service visit to Nissan Charles Hurst Newtownabbey. This was my first occasion using your dealership and, unfortunately, the experience fell well below the standard I would reasonably expect from an authorised Nissan service centre.The most concerning issue relates to my vehicle’s dash cam.After collecting my vehicle, I reviewed the footage and observed a member of staff entering my car while it was still parked in the customer parking area and immediately attempting to disable the dash cam. I had not been informed in advance that this would occur and there was no reference to any dash cam policy on my booking confirmation, service documentation, or during check-in.For completeness, the footage shows the camera being manually switched off at approximately 08:39 while the vehicle remained in the customer parking area. The camera then automatically reactivated when the ignition was turned on again at approximately 09:19. This indicates the device was not isolated as part of any documented workshop procedure but was manually interfered with upon entry to the vehicle.I fully appreciate that workshops may have internal policies regarding recording devices. However, I would reasonably expect customers to be informed beforehand and consent obtained, rather than a member of staff interfering with equipment within a customer’s vehicle without explanation. I would therefore ask you to clarify:• whether your dealership operates a dash cam policy• why customers are not informed of this in advance• and what measures will be put in place to ensure transparency going forwardIn addition to the above, a number of further issues contributed to a poor overall customer experience:• The customer waiting area was unclean, with a noticeable layer of dust and dirt on top of both the coffee machine and the water cooler (photographs retained).• On arrival at approximately 08:30 the coffee machine was switched off. I had to request that it be turned on and then wait for it to heat up.• There were no cups available at the water dispenser, meaning I could not obtain a drink of water.• The television in the waiting area was not operational.• I was initially informed that the price for the service was £295, whereas the online advertised price was £289. I would appreciate clarification regarding this discrepancy.• When I requested paperwork confirming the work carried out for my records, I later discovered I had been provided with an “Estimate” rather than a paid invoice documenting the completed service. I would therefore ask that a correct invoice showing the work undertaken and payment made be issued to me.Individually some of these matters may appear minor, however collectively they gave the impression of a lack of preparation for customers and fell short of the standards expected of a franchised dealership.I would be grateful if you could investigate these matters and provide a written response. I am not seeking confrontation, but I do expect reassurance that appropriate customer service standards will be maintained and that customers will be properly informed where their property is to be interfered with.I look forward to your written reply.