Staff were very friendly and helpful. Wife and I were taken to see an actual model of the car we were enquiring about. Couldn't fault their attention in any way. However we were completely shocked when we were supplied with the financing of a new car. My current car was priced at £34,500. 00 when I did my PCH 3.5 years ago. We looked at a Nissan priced much the same now. I put £3000.00 up front for my current car and agreed to pay £333.00 per month. We were shocked at the Nissan deal. Even with me putting down £3000.00, the monthly payment became £439.34!! I know that there's inflation, but this is too much for me to consider.

Staff were welcoming, friendly and helpful

First class service from ashlea

The Staff were friendly and courteous in everyway.

I have registered a complaint on 8/7/26 about my vehicle. No one has been in touch. Ticket number 89466950.

My car exhibits a fault that has been resolved with a software update now the dealership will no longer carry out this paid service as it is a high voltage failure.

Good morning, I purchased a car on 4 June 2026 , still under warranty. I have identified a problem with the wheels. The car was advertised as having silver alloys but the wheels are actually black. The wheels are the problem in terms of their condition. Each wheel as you know must have a security bolt/nut but this is not the case. I have 2 wheels with no security bolt/nut and another with 2 security bolts.I was assured that all checks were done by Charles Hurst before the sale. This is obviously not the case. Also the actual condition of bolts would suggest there was issues either getting them on or off.i have photos to show this. We're the silver alloys removed and replaced with these substandard ones before the sale. This is the third car I have purchased from Charles Hurst and I have never had a problem before. I feel you really let me down this time. I would really appreciate a prompt response to assure me you will rectify these issues, ideally I would like the silver alloys that were in the initial description of the car put back on. I did contact the sales assistant at vauxhall newtownabbey prior to making this complaint but did not receive a response

Attentive and helpful. Willing to listen to needs and want pushy when the car didn't meet those needs

They provide a very welcoming service at the showroom. Ashlea is a lovely girl and very helpful. The experience was so easy and laid back.Thank you.

Made very welcome in the showroom tea coffee Salesman Simon took us through all the models available very good experience