Attentive and helpful. Willing to listen to needs and want pushy when the car didn't meet those needs

They provide a very welcoming service at the showroom. Ashlea is a lovely girl and very helpful. The experience was so easy and laid back.Thank you.

Made very welcome in the showroom tea coffee Salesman Simon took us through all the models available very good experience

Ticket 88329713I wrote to you on 16th may 2026 and still no contact. You are a disgrace. The whole company is an absolute shambles

All good

Kyle went far and beyond to sell a car.

I am writing to formally lodge a complaint regarding a serious fault with my Nissan Leaf (registration GMZ4460), purchased from Charles Hurst Nissan, Newtownabbey, in January 2025.On 9 May 2026, the vehicle broke down on a busy road, leaving me stranded. With assistance from the RAC and Nissan Rescue, I was able to drive the vehicle to Charles Hurst Nissan for inspection. Despite the vehicle remaining under warranty, I was initially refused a courtesy car and was therefore required to arrange my own transport home.I was originally advised that the vehicle would be inspected by 12 May and ready for collection by 13 May. However, after repeatedly contacting the dealership, I discovered that the inspection had been delayed. On 13 May, I was informed that the vehicle had developed a major fault, namely a voltage leak within the main battery, despite the battery purportedly being covered by a 10-year warranty. I was further advised that the local workshop was unable to carry out the necessary repairs and that the vehicle would need to be transported to England for specialist examination.A courtesy vehicle was eventually arranged through Enterprise on 14 May, five days after the breakdown occurred. I subsequently learned, on 20 May, that my vehicle had finally been transported to England for further investigation, 12 days after the original incident.Since being informed of the diagnosis, I have researched the implications of a main battery voltage leak and understand that this constitutes a serious safety concern with potential electrical hazards. As a 72-year-old driver, this situation has caused me considerable distress and significant concern for my personal safety. Consequently, I no longer have confidence in the reliability or safety of this vehicle.For these reasons, I formally reject the return of this vehicle. In my view, the car was not of satisfactory quality nor fit for purpose at the time of purchase, particularly given its extremely low mileage of approximately 2,260 miles and the severity of the battery defect.I am therefore:A) Rejecting the return of vehicle GMZ4460 on the grounds of future reliability concerns and health and safety considerations. In light of the occurrence of such a major fault, no adequate assurances can reasonably be provided regarding the vehicle’s long-term safety or dependability. It is my belief that the vehicle was inherently defective from the outset.B) Requesting an appropriate refund or buyback payment for the vehicle, to be paid directly to me.Additionally:C) Requesting appropriate compensation for the inconvenience caused, loss of use of the vehicle, and the manner in which this matter has been handled.I further request that all diagnostic reports, engineering findings, and technical details relating to the battery failure be disclosed to me.I would appreciate this matter being treated as urgent and would welcome regular updates regarding progress towards a satisfactory resolution.

It was another Nissan dealer contacted me

I just got a new Nissan car through the motabilty scheme.Ashlea has been incredible through the whole process - from looking at cars, going on a test drive, picking the car, then the ordering and waiting. Then the handover of my new car!Nothing has ever been too much for Ashlea - she has been very helpful and understanding!Any other staff I encountered in Nissan Newtownabbey were so nice, friendly, welcoming and helpful.The showroom itself is very clean, calm and has a good atmosphere.Could not praise Nissan Newtownabbey enough!

Dear Sir/Madam,I am writing to formally complain about the used vehicle I purchased from Charles Hurst Nissan in September 2025 and the unacceptable experience I have had since the day I collected it. Car registration VA69YJYFrom the moment I drove the car away, problems began to appear. On the day of collection there was already a chip in the windscreen, and the windscreen wipers were not roadworthy and had to be replaced immediately at my own expense.Since then, the vehicle has suffered repeated serious mechanical faults, including:• Clutch failure, which almost caused me to crash on the motorway• A persistent knocking noise when braking• Starter motor failure requiring replacement• The clutch never functioning properly after repair• Nissan wheel symbols falling off• Air conditioning not working• Relentless brake screeching despite brakes reportedly not being worn• A snapped suspension coil• The armbar bush lifting off, which I have now been informed will not be repaired as it is “amber” but when this eventually comes off it will be more time without my car• Air conditioning not workingI rely on this vehicle daily for both my work and family responsibilities. I support vulnerable people with disabilities in the workplace, and the repeated breakdowns and repairs have caused me to miss multiple days of work, impacting not only myself but also the people who depend on me professionally. I am also the father of a disabled son, and having a reliable vehicle is essential for my family.The stress, inconvenience, and financial impact this situation has caused is beyond words. I have spent considerable money on public transport while the vehicle has been off the road, as well as countless hours making calls, sending emails, and travelling by multiple buses to Charles Hurst.What is most concerning is the ongoing issue of safety. In over 10 years of owning six used cars, I have never once questioned the safety of a vehicle the way I do with this one. I cannot understand how this vehicle was supposedly serviced and checked as roadworthy before sale when the windscreen wipers were in tatters from day one.The service book was stamped but contained very little meaningful information. Furthermore, after owning the vehicle for only four months, I began receiving service reminder emails from Charles Hurst regarding servicing requirements, which has further undermined my confidence in the accuracy of the vehicle’s history and preparation.I have repeatedly contacted your staff by phone and email regarding these issues. At times, I have been made to feel as though my concerns were being dismissed or that I was overreacting, only for the vehicle to suffer another fault days later. I trust all calls and correspondence are recorded and available as evidence of my attempts to resolve matters reasonably.I understand that used vehicles can occasionally develop issues; however, the number, seriousness, and frequency of these faults is completely unacceptable. The service I have received, the condition of the vehicle, and the handling of this situation have been nothing short of embarrassing for a company representing the Nissan brand.I continue to make monthly payments for a vehicle that I do not feel is safe or reliable, and I do not believe Charles Hurst Nissan has upheld its responsibilities to me as a customer.I am now requesting direct contact to discuss how this matter will be resolved moving forward. I would appreciate a prompt response outlining what action will be taken. I have furthermore reached to the motor ombudsman and will wait on their response also.Yours faithfully,Joe McDonnell45 Clandeboye Gardens07902369253