The person I spoke to was very well informed and very friendly he listened to what I wanted and did his best to make me aware of what was available to suit my needs

Although unfortunately I didn't purchase a vehicle from Hurst Nissan Newtownabbey, the interest taken by Ashleigh in following up on my recent enquiry, was very impressive. Her customer service, courtesy and general professionalism was possibly the best I've experienced in over 50 years of car buying. Please pass on my thanks to her. David L.

Simon was very friendly yet professional and really listened to my requirements

The team where brilliant

Dear Sir/Madam,I am writing to formally raise a complaint regarding my recent service visit to Nissan Charles Hurst Newtownabbey. This was my first occasion using your dealership and, unfortunately, the experience fell well below the standard I would reasonably expect from an authorised Nissan service centre.The most concerning issue relates to my vehicle’s dash cam.After collecting my vehicle, I reviewed the footage and observed a member of staff entering my car while it was still parked in the customer parking area and immediately attempting to disable the dash cam. I had not been informed in advance that this would occur and there was no reference to any dash cam policy on my booking confirmation, service documentation, or during check-in.For completeness, the footage shows the camera being manually switched off at approximately 08:39 while the vehicle remained in the customer parking area. The camera then automatically reactivated when the ignition was turned on again at approximately 09:19. This indicates the device was not isolated as part of any documented workshop procedure but was manually interfered with upon entry to the vehicle.I fully appreciate that workshops may have internal policies regarding recording devices. However, I would reasonably expect customers to be informed beforehand and consent obtained, rather than a member of staff interfering with equipment within a customer’s vehicle without explanation. I would therefore ask you to clarify:• whether your dealership operates a dash cam policy• why customers are not informed of this in advance• and what measures will be put in place to ensure transparency going forwardIn addition to the above, a number of further issues contributed to a poor overall customer experience:• The customer waiting area was unclean, with a noticeable layer of dust and dirt on top of both the coffee machine and the water cooler (photographs retained).• On arrival at approximately 08:30 the coffee machine was switched off. I had to request that it be turned on and then wait for it to heat up.• There were no cups available at the water dispenser, meaning I could not obtain a drink of water.• The television in the waiting area was not operational.• I was initially informed that the price for the service was £295, whereas the online advertised price was £289. I would appreciate clarification regarding this discrepancy.• When I requested paperwork confirming the work carried out for my records, I later discovered I had been provided with an “Estimate” rather than a paid invoice documenting the completed service. I would therefore ask that a correct invoice showing the work undertaken and payment made be issued to me.Individually some of these matters may appear minor, however collectively they gave the impression of a lack of preparation for customers and fell short of the standards expected of a franchised dealership.I would be grateful if you could investigate these matters and provide a written response. I am not seeking confrontation, but I do expect reassurance that appropriate customer service standards will be maintained and that customers will be properly informed where their property is to be interfered with.I look forward to your written reply.

The person I dealt with was excellent..

Happy with service ....thankyou

Very friendly professional staff, felt at ease and no issues.

I hope this reply gets to you as I really want to say how impressed I was with the service I received on my service visit on 21st January 2026. I particular you have a star member of staff in ERIN who initially dealt with me at your front service desk and what can I say impeccable manners, confident and made me feel at ease immediately. I was waiting to collect my car after service completed and had occasion to speak with two other members of your staff. Both are a credit to your business and I have no hesitation in saying my next service will be at your location. Full marks Nissan Newtownabbey thank you again.Kevin Burns

Very professional and excellent customer service provided