Never heard anything back

Very helpful

Wanted to purchase a new nissan x trail. Was given a ridiculous trade in price for my car while asking top price for the x trail. Since purchased an x trail for less than hursts while keeping my own car. Staff were helpful but powerless to help.

Just giving a bit off feedback about my experience with Charles hurst Newtownabbey from start to finish Ashley made it a very pleasant and straightforward experience she is very professional and friendly and I would definitely recommend Nissan to other people . I will definitely be back in 3 years for my next car ..

Sales guys knowledgeable and professional.

Show room staff & service desk staff are fantastic & very helpful, disappointing from the service, was in for a minor service, brake fluid wasn’t topped up or coolant, brake fluid was about 1/2, coolant sitting on low, I also had to change the air filter my self as it was caked with dirt, the car gets a service once a year how was the air filter and fluid levels going to last? If the air filter was checked I would of said change it if it needed done, also last year was advised bushes in the front arm were bad, wasn’t changed, this year all bushes etc are fine? I must say if you’re parts repair them selves they’re a dam good product.

Helpful staff

ALL GOOD THANK YOUVERY HELPFUL WITH MY ENQUIRY

Very professional and very quickly dealt with my enquiry

On Monday 13th October I was driving close to Bangor on A2 towards Hollywood when an alarm flashed on my screen Low Oil Pressure. I pulled into a layby, rang my insurance and waited three hours until my recovery lorry came . I wanted to be towed to garage near Hollywood to get oil but driver said he thought he could smell oil under my car and the dipper showed very little oil, so he suggested he tow me to Charles Hurst in Newtownards. He dropped me off at the bus station and I got a bus back to Millisle. I spoke to a lady in the service division and explained I was 72 and my husband was in a Care home in Portadown and I needed my car back as soon as possible as my children worked and I was his only visitor most days . She said they would do their best to diagnose problem quickly. I was asked to pay £178 for a diagnostic test. I then got a bus in afternoon to Bangor rail station, changed trains in Belfast ,arrived in Portadown, walked up to center of town to get another bus ,then walked another quarter of a mile to my home exhausted . I received the result of test that "I needed a new engine and linings, pads, shoes, front discs, in total £ 11521.80.Considering I had bought the car for £12000 in 2023 I was flabbergasted. I spent the weekend worrying and searching for another car. I paid £76 to be put on my granddaughter's insurance.On 16th October I rang my usual mechanic near Portadown. He arranged for my car to be recovered to Portadown costing another £160. I rang him the following Monday to find my car just needed oil and was driving perfectly with no alarm on. The bill was £158.44 I could not believe that Charles Hurst could not have got my car started by just putting oil in. Nathan the service mechanic had rung me once . He asked me did I not put oil in my car and had I tried to start my car again once I had stopped. I said no. I could have got my car back almost immediately and driven home to Portadown. I would have been saved all that effort to get home and saved a lot of worry and of course money. I am considering whether to send the two invoices to either Steven Nolan or Saturday morning consumer programme on Radio Ulster, I eagerly await your response with hopefully some redress.