I am writing to formally express my deep dissatisfaction with the service I have received regarding my vehicle. I have never previously felt compelled to submit a formal complaint, but the ongoing issues and lack of resolution have left me with no alternative.From the outset, the vehicle has exhibited persistent problems. Upon purchase, I was informed that the misalignment was “just the way it is,” only to later discover that the steering arm was defective. This confirmed that my concerns about the vehicle’s alignment from day one were valid and not, as initially suggested, imagined.Subsequently, the gearbox developed a fault, rendering the car undriveable. The vehicle was left with your service department for repairs four weeks ago. During this period, I also reported an abnormally loud fan noise, which I must stress is not typical and should be documented for future reference. It was at this stage that the steering arm issue was finally acknowledged, further validating my earlier reports.Despite leaving the car for repairs on Monday, 6th October, it is now 31st October and I am still without my vehicle. I have been informed that delays are due to issues with the format of a video required for the warranty process. It is unreasonable that such an administrative matter should take a month to resolve. Notably, the warranty company contacted me promptly after the car was left in, demonstrating far greater efficiency than your own team. I am doubtful that delays are on their end.I purchased this vehicle for £12,000 from your dealership with the expectation of reliability and professional after-sales support. I have urgent commitments in Dublin on Monday, 3rd and Wednesday, 5th November, requiring me to leave at 5am. If my vehicle cannot be repaired and returned by tomorrow (Saturday, 1st November), I expect a courtesy car to be provided by Charles Hurst as a matter of urgency.Repeatedly, when I have called for updates, I have been assured that “someone will call back,” yet I have not received any follow-up. This lack of communication and interim solution is unacceptable, especially given the circumstances.Please treat this matter with the seriousness it deserves. I expect a prompt and comprehensive response outlining the immediate steps you will take to resolve these issues.

For the past 4 years i have been getting emails, text messages and calls from you. I never consented to this, i never consent to marketing. I explicitly always ask not to be involved. I unsubscribe from every email and reply to ever text with STOP yet i still constantly get marketing communications. This is a breach of GDPR and because you will not stop contacting me i want you to wipe all data you have about me off your system. Its utter ridiculous, i have verbally said to multiple advisors when contacted that i do not want to ever be contacted again and to remove me completely - yet i still get text messages and emails.Contact details to be removed:xdevistationx@hotmail.co.ukddavidson1988@gmail.com07821411818

Excellent service when purchasing new car. Warm welcome, from receptionist. Attention to detail about the variety of cars available. Offer of test drive. Great feedback. Questions answered clearly and with detail as required. Very informative and professional sales team. Simon was are main contact. He is a very impressionable young man, clearly interested in his job impressionable in his knowledge of the various cars available, interested to know customers interest and find what a customer is looking. Obvious he takes great pride in his job. Andrew was the other sales advisor who was very attentative and again very knowledgeable no question was taken lightly. Again a very nice young man. Charles Hurst should be honoured to have two very impressionable young men working for them. Thank you

Sales rep did his homework and easy explained my options

Great service and help from staff.Thank you

vehicle purchased from Nissan Belfast in oct/nov 2024 and before collection all discs and pads were replaced. customer has mainly done short journeys and has now started doing long journeys and has noticed loud squeaking from the front brakes. has been in for diagnostic at Newtownabbey for two occasions now and he has been advised on both occasions that it is the brakes sticking and repair would be at his own cost due to wear and tear but vehicle has only done 5000 mile since the discs and pads were replaced prior to collection.

I am very pleased with the service and knowledge provided by Simon. He was knowledgeable, helpful and friendly. Definitely have no problem recommending Charles Hurst to family and friends.

The young .and I spoke to took his tiime to answer my questions and there weremanyHe was respectful and caring

Staff were very welcoming and motivated to find me that right car. Unfortunately you didn't have that suited my needs in stock.

Ashley very friendly and helpful. Unfortunately my current car is in negative equity. I do not have a deposit, so am unable to change my car at present. I am hoping this situation will improve over the next year and I will get in touch again.