We had a great experience from initial inquiry to purchase. Kyle and Mark were very prompt in responding to our calls and showed a sound knowledge of the product we were interested in. They went out of their way to accommodate us with all the practicalities involved in getting our chosen car on the road. We have been singing their praises to our friends and family. A big thank you!

Based on my recent experience I was very impressed with the customer service I received. Even although my warranty was border line Nichole and Mark went the extra mile. Thank you so much.Gavin.

The only downside was the car was left with dried water marks on it from front to back and the windows didn't notice till I returned home but its not a big issue. Everything else was excellent and your employees are a credit to the firm

Nicole was very helpful.

I would have to say that Kyle made the whole process as easy and hassle free as possible.

I think you should carry Nissan battery's in stock and not have to order them in.

Nicole McConnell was star of the day. Really helpful and courteous

It was a first class experience purchasing my new car. Sarah-Jayne was wonderful & nothing was too much bother for her.

I had a problem with my 2020 Juke with the driver's side brake light not working. I arranged for it to be repaired. I ws informed that a new sealed unit would be required, but had to be ordered due to Charles Hurst Nissan not having these in stock. Three weeks later, the sealed unit arrived and I brought the car up to get it fitted. However, this did not fix the problem. Nicole, the service adviser quickly arranged an appointment the following week to have the electrics checked out on the Juke. It was discovered that the existing B.C.Module was causing the problem.However, when I took the Juke back home to Donaghadee to wait on the new unit, the electronics gave further problems.Just all of a sudden the Juke came to a sudden stop going through the town, thankfully with no other traffic either front or rear of me.It flashed up showing a system fault on the dash.I contacted Mark the manager and explained what had happened. I asked if it was safe for me to drive the Juke to C/Hurst and leave it in with them until the new B.C.M. unit was fitted. Mark, refered me to Craig the service manager, and after explaing to Craig what took place, I was advised not to take the risk of driving the Juke. He would arrange for it to be recovered and transported up to Mallusk. A new unit was ordered and arrived seven days later and was succesfully fitted. I have been a Charles Hurst customer for a long time and I can safely say, I could'nt have been treated any better with all the team at Nissan Mallusk. Mark, Craig, Nicole and Rachel at reception who offered to get me some lunch and who ended up sharing her lunch with me, and kept me supplied with tea. Nicole who also wanted to get me some lunch or to go with her for her lunch break, during one of my long stays waiting in the showroom. Mark, who kept me informed of progress on the Juke. Craig, who explained everything to me and arranged the quick recovery of the Juke to Mallusk.Thank you all for your caring and kindness. Jim.

Professional, service throughout..