Out of being there for 1 hour I only was speaking with someone, at different times for about 20 mins. Great discussions went on in the 'office'.

Ryan was engaging, polite and very helpful.

The interaction was good. The only problem we had was the lack of service history for the vehicle we were looking at. The missing history was not possible for the sales staff to resolve, however they did offer us an extended warranty of 2 yrs instead of 1 year. This might have been acceptable to mitigate our risk, however the feedback came to us too late and we had already made two long road trips to Newtownards and therefore decided to buy a car closer to our home.

Hello, I bought a pre registration Nissan Juke on the 25th of February and part exchanged my 22 month old Juke. I received a letter from DVLA on Saturday 21st of March stating i needed to tax my new car or SORN it immediately or face £1000 fine. I was absolutely shocked to receive this notification and was totally unaware the tax had been cancelled by Nissan Newtownards. To think i have been driving on the road without tax and effectively without insurance because of this has scared me and left wondering what might have happened if i had been in an accident, or has a ANPR camera has spotted my car on the road without tax and what consequences are to follow.Secondly, and not so big an issue but still unacceptable was the fact that the salesman said at handover the V5 was in the glovebox which i thought was a bit strange as dozens of times when changing cars the dealer has always sent the V5 to DVLA and you receive the new document in your name by post. However, when i went to get the V5 at home i discovered the fuse box cover was left lying in the glovebox as well (not refitted when taking the car out of transportation mode by the workshop), also the next day when familiarising myself with the new digital screen i noticed the tyre pressures were 40 to 43psi which were way too high (i think plant shipping pressures had not been checked at pdi). Both of these concerns were fed back to the sales department so they were aware and i fitted the fuse cover myself based on my vehicle knowledge and its a 200 mile round trip to the dealer.I am 67 years old and driven for over 50 years and always had insurance and road tax in place. 26 years of my working life was spent with Nissan, 10 years at NTC-E Design and 16 years at NMUK as a Quality Assurance Engineer so i wanted to show Nissan in a positive light which is why i gave Charles Hurst a 5 star review on trust pilot the day after i bought the car However had i known the letter was to arrive from DVLA just over 3 weeks later the review would not merit 1 star. I would appreciate feedback from yourselves and i will be informing Nissan Customer Service for their attention, something which i was not going to do if this tax issue had not emerged.

I have been unto trading standards due to misrepresentation with your advertising

Friendly, informative and helpful staff.

I would've purchased a pre registered Nissan Juke from you, unfortunately the cost of ferry crossings both ways etc needed to be factored into the purchase price.If a favourable discount had been offered,I would've been happy to buy from your business.I purchased the identical car from 50 miles away in Caterrick,North Yorkshire.Their car was identical in price and specification. L, with little cost implication.At the end of the day , the purchase of a car has to be visit effective.Sadly on this occasion the cost of traveling to Northern Ireland from Northumberland was not good business from our view point.I regularly upgrade my car and wife's car every year.I will still consider a purchase from you depending on the travel expenditure.Kind regardsPeter

I have had very bad experiences in the past with car dealers so I went in expecting the worst. It was the complete opposite I had the pleasure of dealing with Sam who was very helpful and very informative on the car.i left the showroom very happy and my mind at ease. Needless to say we have purchased our 2024 Nissan qashqai. Definitely a customer for life.so thanks to Sam and the team at newtownards nissan

Staff helpful and friendly

Very limited negotiations over deal, got a better initial offer on a phone call with another dealer