I purchased a Nissan Qashqai on 17th March 2026. I am entirely unhappy with the preparation of the vehicle and the service I have received since collection. After a turbulent start and the vehicle not cosmetically repaired to the standard agreed with the sales manager, a return visit to Newtownards seen this rectified.The vehicle then developed a fault on 7th May 2026 - "Battery Management Fault, Visit Dealer". This also stopped the auto start/stop from working. From collection the air conditioning was also not working to standard and producing no cold air at all, the vehicle was then booked in with your Newtownabbey branch to investigate on 22nd May 2026. On arrival for the booking the service advisor made me aware of a £25 fee for a courtesy vehicle - this was not mentioned with the booking team when the appointment was made and the vehicle reserved.The mild-hybrid lithium battery failed and the service advisor had advised me of a 10-12 week back order for this to be replaced, but advised that the vehicle was safe to drive. I was concerned given the mileage that I do and rely heavily on this vehicle daily for my job.The air conditioning was repaired by re-gassing at this appointment but it failed again within 3 weeks.At this appointment on the 22nd May 2026, I also advised of a "clunking" noise, which was investigated but could not be replicated "on the inspection ramp".On 12th June 2026 I emailed and advised the Sales Manager at Nissan Newtownards, Boyd Howie that I was unhappy with the vehicle and the faults and expressed my intent to reject the vehicle.Boyd Howie has been "looking into the issues" and I have not heard from him since 19th June 2026 in relation to any of these issues.I have expressed my intent to reject the vehicle and advised an amount may be deducted for fair use of the vehicle, however I feel that Boyd Howie has not taken me seriously.Surely these issues or the battery issue at the very least would have been apparent at preparation stages due to the inspections carried out? Was a battery health check carried out?I have re-booked the vehicle in with the Newtownabbey Branch for the 28th July 20026 to have the battery replaced as it became available when I raised my complaint. They had no notes however against the vehicle to advise of the ongoing issues that were raised with Boyd, and no attempt has been made by Boyd to arrange a booking to rectify any other faults - he simply focused on the battery.The booking agent advised that I would have to pay a diagnostic fee in excess of £150 to look into these issues. I cannot understand why I am expected to pay a diagnostic fee when the vehicle is under warranty, a warranty that was supplied to me from Nissan at point of purchase. And more so that these faults have appeared so soon after collection.After several emails back and forth, I could not take Boyd's telephone call on 17th June 2026 regarding the issues and I further emailed him making him aware that I was travelling with work and not is suitable company to take the call. He advised me that the service franchise manager would call me the next day to arrange a booking to address these issues. I have heard nothing from them.In regards to the rejection of the vehicle, on 19th June Boyd advised he was "looking into this" as they had not had the opportunity at first fix of the battery yet. I advised Boyd that a first fix had been attempted at the air conditioning. However I have had no further update from Boyd and it seems that all contact has ceased. This to me is not acceptable and shows a lack of empathy.I would like some communication in regards to handing the vehicle back and to agree an amount for fair use.If you wish to diagnose and repair the vehicle, I advised Boyd that this can be done when the vehicle has been handed back. I use the vehicle extensively with my job and Boyd is aware of this.I am very disappointed at how this has been handled and I feel very unvalued as a customer.

I was told that I could get a test drive in a xtrail in a few days time and still waiting on that phone call 3 weeks later.

Poor communication, unorganised sales people

I previously logged a complaint but have heard nothing back. I am owed £250 from your company for placing a holding fee after being assured by Ryan McGrath that this would be reimbursed if I decided not to proceed. After numerous telephone calls, emails etc I still have not received this. Having been a customer of Charles Hurst for over 30 year, I am appalled that you think this is an acceptable way to treat your customers. I had money set aside to spend on a new car but I will not be going near CH again. Please remove my name from your mailing list.

Everything i enquired about had a good answer and I was satisfied with the service.

The amount qe were offered for pur car as trade-in was an absolute insult there is jo way we would have been in negative equity . We know what our car is worth and if we had have been offered a good price we would have definitely purchased the xtrail 7 seater we test drove as it was a lovely car.. however not all was bad the salesman Ryan that we dealt with was a lovely young man and was ver pleasant . However after this I cant seen us ever dealing with Charles Hurst again

I am writing to lodge a formal complaint regarding the non-refund of my £250 reservation fee for a vehicle I was planning to purchase from your Newtownards branch.On 22/05/2026 I paid a £250 deposit to reserve a Toyota aygo x 2024. reg number is KSZ3845. I was dealing with one of your sales agents, Jack Henders.Unfortunately, my finance application for this vehicle was not approved. As the purchase could not proceed due to the lack of financing, I requested a full refund of my reservation fee through my agent, as per standard consumer practice.However, despite multiple attempts to contact Jack Henders via email, he has ceased all communication and failed to reply to my requests.

After advising the dealership that I did not wish to proceed with the sale and following numerous attempts to request my refund of £250, including speaking to Neil Sales Manager & Ryan McGrath who asked for my bank details, I still have not received my refund.

I bought a Nissan Qashqai from Hurst Nissan in January 2026. The car was supposed to have been serviced prior to pick up. I have had an email telling me my car is now due its service. I phoned the dealership on Monday 18th May and I am still waiting for them to call back. I also emailed the salesman I bought the car from but have not had a reply. As the car was supposed to be serviced prior to pick up and wasn't, I therefore am due a free service.

Overall an excellent experience.