I am writing to lodge a formal complaint regarding the non-refund of my £250 reservation fee for a vehicle I was planning to purchase from your Newtownards branch.On 22/05/2026 I paid a £250 deposit to reserve a Toyota aygo x 2024. reg number is KSZ3845. I was dealing with one of your sales agents, Jack Henders.Unfortunately, my finance application for this vehicle was not approved. As the purchase could not proceed due to the lack of financing, I requested a full refund of my reservation fee through my agent, as per standard consumer practice.However, despite multiple attempts to contact Jack Henders via email, he has ceased all communication and failed to reply to my requests.

After advising the dealership that I did not wish to proceed with the sale and following numerous attempts to request my refund of £250, including speaking to Neil Sales Manager & Ryan McGrath who asked for my bank details, I still have not received my refund.

I bought a Nissan Qashqai from Hurst Nissan in January 2026. The car was supposed to have been serviced prior to pick up. I have had an email telling me my car is now due its service. I phoned the dealership on Monday 18th May and I am still waiting for them to call back. I also emailed the salesman I bought the car from but have not had a reply. As the car was supposed to be serviced prior to pick up and wasn't, I therefore am due a free service.

Overall an excellent experience.

Good visit.

I booked a service online for today.I got an email confirming that my car was booked for a service today.My car was in fact booked in for Wednesday. The first I knew was when I went to the dealer to leave my car off. The staff member informed me that they phoned to confirm, and that the email is not really a final booking. There is NOTHING in the email that indicates this. This frustrating system has wasted my time this morning, and must be frustrating for your staff as well.

Hello, i posted a complaint to you and your response was to reply within 14 days which has not happened. Ticket details below of complaint. Could you please provide a response as you promised in your e-mail.Ticket 87092251Created by System on Mar 23, 2026 at 11:35 AM UTC

My car was in for services and at the end of February my car developed a fault with the engine, I had no prior warning of this as there was no warning lights on my dashboard. I rang service deparment in Newtownards about issue and branch didn't want to know as it was out of warranty. The engine has obviovously fault.

Out of being there for 1 hour I only was speaking with someone, at different times for about 20 mins. Great discussions went on in the 'office'.

Ryan was engaging, polite and very helpful.