I will definately say is that Sam Eakin was BRILLIANT, he has a GREAT CLIENT REPOR

I bought a Nissian Hybrid in August AMZ 2777 £18,600 15,800 miles on clock HEV engine Malfunction 3 times and this morning I was nearly killed travelling on a busy road at 50 miles an hour the engine malfunctioned again stopping dead nearly causing a pile up. I had left the car back at Nissian Ards in Dec after engine failing twice and I was told the problem was sorted it just required an update!I’m concerned that the car was handed back without proper safety checks being carried out? I would hate to have seen the consequences if this had happened on a motorway!This morning RAC said the car is not safe on the road and after escorting me to nissian Boucher road I was put in a courtesy car.I’m a key holder in a factory and was unable to open the site up this morning and left 200 employees standing outside!I bought car in good faith for daily commute to and from work and all I have had is trouble.I have grave concerns about the safety of this car and the danger it could put me and my family in.I’m seeking legal advice on how to proceed as I received car back in December and 1 month later I have nearly been involved in a car incident for the same issue it was left in for.

Aimee was very helpful

I have frustration regarding a negative experience with customer service at the Newtownards Nissan branch. Dealing with dishonesty and poor management certainly was very difficult and incredibly disappointing.

On July 11, 2025, at 2 pm, I picked up my new vehicle from Charles Hurst Nissan, 10 Comber Road, Newtownards BT23 4QP; telephone: 028 91 8181 0555.I drove the vehicle for a few weeks, but became concerned when, upon taking off from a stop, it lunged forward, and I felt unsafe. When it did this, I was worried that I could not control the car. I contacted the garage where I purchased the vehicle and was advised to call the repair centre to book the car in for inspection.The vehicle was booked in under the Extended Warranty for 7th October 2025. I dropped the vehicle off at Charles Hurst, Nissan, Chimney Corner, as this repair centre was closer to where I lived. Booking Job Card Number 20740. (Attached)Upon collection of the vehicle, I was advised that the gearbox software had been reprogrammed, two window wipers had been replaced, and the key fob battery had been replaced. Invoice 13307038 is attached. I was also advised that a characteristic of Nissan Tekna 1L is that they usually jump forward slightly. There was no mention of that when I was deciding to purchase the vehicle, nor did the vehicle exhibit such behaviour when I first started driving it. In all honesty, I felt that I was being fobbed off and that the people in the garage did not believe me.On the way home, the car did not lunge forward, so I was relieved the problem had been fixed. Unfortunately, after a few runs out, the vehicle began to lunge forward once again, from the stopped position, so I called Charles Hurst and advised them.Consequently, the vehicle was rebooked into the repair centre for 9.45 am on Monday, 15th December 2025. As my son lives 40 minutes’ drive away, he had to book a day off work to meet me at the garage, leave the car there, then drive me home.Upon arrival at the garage on Monday, 15th December, we were told that someone had called me to say no one was available to inspect the vehicle because the technician was ill, and asked if I could bring the vehicle back up on Thursday, 11th December. I explained my situation: my son could not take another day of work, so I would be left with no way home after leaving the vehicle in the garage. It was arranged that the vehicle would be collected from my home address.I was then directed to the Manager for further discussion of the vehicle's issues. Again I was advised that a characteristic of Nissan Tekna 1L is that they usually do jump forward a little and if I wanted to change to another vehicle they could only offer me the trade-in price for mine (Over £3000 less than purchase price) In total from, July 2025 to December 2025 (6 months), I had only driven the vehicle 1049 miles in total due to concerns that I may cause an accident when the vehicle lurched forward and, the fact that I had to grip the steering wheel when taking off to make sure I had control of the vehicle, filled me with dread.At that stage, I asked if I could test-drive an identical make, model, and transmission vehicle to compare it with my own experience. This was granted, and my son and I took another Nissan 1L out for a test drive. The difference was like ‘night and day’, which confirmed the problem definitely lay within my vehicle. The vehicle I took for a test drive was smooth and an excellent drive, with no issues. Furthermore, the Manager asked another colleague to take a drive in my vehicle. The colleague confirmed to me that he felt a forward jump when the vehicle was moving from a stop, but not always, and agreed with the Manager that this was a characteristic of the Nissan Tekna 1L.The Manager then advised me that if I was not satisfied with my car, he could prepare figures showing the cost of replacing it and email them to me. I thanked him and still await any correspondence regarding these details.Today, 18th December, the vehicle was picked up from my home address and taken to the repair centre. (Job number 21762 attached) The same tests were conducted, and the vehicle was returned to me. No paperwork was given to me, nor did I receive any contact from the garage to explain their findings. The gentleman who returned the car advised me that he had the same issues I did and that, although it was not every time, the car did lunge forward from the stop position.I am a disabled driver and suffer from anxiety. After purchasing a vehicle at nearly £16000, I believe I am not being unreasonable to expect my vehicle to drive as it should. I want to be confident in the vehicle's performance while driving, and as per the Consumer Rights Act 2015, a vehicle must be “of a satisfactory quality”, “fit for purpose” and “as described”. As these conditions have not been met, I believe I should be offered either another vehicle of the same make and specification that drives as it should, or a full refund and the option to purchase a different vehicle from Charles Hurst. I would pay for any mileage costs (fair usage) on my vehicleIn conclusion, Charles Hurst has always been the first point of call when my children or I have decided to change our cars. In 2025, our family purchased 4 Cars, and I cannot believe the way I have been treated on this occasion.

Justin was very straightforward to deal with. He provided prompt responses to enquiries.

Regarding Ticket 83738726. We made general feedback on 30 October 2025 in relation to the amount we were charged for GardX on a Nissan Juke reg. OW24FYZ because when we purchased another Nissan, a Qashqai with a 74 plate at another Nissan dealer a few weeks later the cost was very different. The Juke bought from Hurst Newtownards cost £449 for the GardX treatment but the identical treatment for the Qashqai at another non Hurst Nissan dealer in NI was listed at £349 but was then charged at £299 as an encouragement to purchase which we did. We are not happy about this difference nor are we happy about the lack of response to the above ticket issued by your computer on 30 October and this is now 12 November which is a lot more than 5 working days which is your response target. We welcome your comments.

Found the business quite quick to take money , and even to keep communication open, but very reluctant to assume the consequences of evidence presented about poor vehicle performance inside the first three months of purchase, alleging a technical explanation that did not fully match or correspond the facts real facts.A mantra followed constantly to avoid real consequences , and mounting the blame on the driver's style of driving which the facts denied.

We purchased GardX costing £499 with a Nissan Juke OW24FYZ in August. While the buying experience at the time of purchase was very good we feel we were seriously overcharged for this treatment because just a few weeks ago we also purchased a 74 plate Qashqai from another NI Nissan dealer and they were asking £349 for exactly the same GardX treatment. As I declined the offer the sales manager reduced the cost to £299 which I happily paid. We feel that we were taken advantage of at the point of purchase of the Juke from yourselves and we feel disappointed now that we gave you a glowing review shortly after we got the car.

Kevin was polite and informative on the phone but when we emailed to get a test drive it took 6 days to reply