Found the business quite quick to take money , and even to keep communication open, but very reluctant to assume the consequences of evidence presented about poor vehicle performance inside the first three months of purchase, alleging a technical explanation that did not fully match or correspond the facts real facts.A mantra followed constantly to avoid real consequences , and mounting the blame on the driver's style of driving which the facts denied.

We purchased GardX costing £499 with a Nissan Juke OW24FYZ in August. While the buying experience at the time of purchase was very good we feel we were seriously overcharged for this treatment because just a few weeks ago we also purchased a 74 plate Qashqai from another NI Nissan dealer and they were asking £349 for exactly the same GardX treatment. As I declined the offer the sales manager reduced the cost to £299 which I happily paid. We feel that we were taken advantage of at the point of purchase of the Juke from yourselves and we feel disappointed now that we gave you a glowing review shortly after we got the car.

Kevin was polite and informative on the phone but when we emailed to get a test drive it took 6 days to reply

On 19 July I made a complaint to Hurst’s in Newtownards about my Nissan Juke Reg. No. ISZ 5394. This was acknowledged by yourselves Ticket 81253450 promising a reply within 14 days.Over 2 months later I have not had a reply.I await a reply with interest.

The members of staff i dealt with was first class.

Professional and courteous in all aspects of promoting their products.Consideration given to our senior yearsWould recommend them to all

The salesman was very professional and polite.

Very helpfulHad information on different options, which is what I had asked for

The staff in the service dept and sales went above and beyond to help, best garage I’ve ever come across without doubt. Kind and courteous throughout. When I’m in a situation where I can purchase a new car, I’ll be back. Due to personal health issues with my husband I’ve had to postpone buying a new car but as soon as I can I will be back.

We visited Charles Hurst Nissan, Newtownards to look at a pre registered Nissan Juke, which we purchased. We were very impressed by and grateful for the assistance provided by Kevin Paton and Neil Dunwoody throughout all aspects of the sale. They were both extremely helpful and personable. Based on this experience we would highly recommend Charles Hurst Nissan, Newtownards.