________________________________________From: David SmileySent: 06 July 2026 14:59To: //www.charleshurstgroup.co.uk/peugeot/contact-usSubject: Fw: Reference HSZ 1468 Carsmetic Policy Number FT/LK/SMTAW8432476Dear sirsPlease find below a copy of an e-mail sent to Mr Stephen Smyth on 01 July 2026to which I do not seem to have received a response.I would be grateful if you would please acknowledge receipt of my email and process my refund .RegardsD G Smiley________________________________________From: David SmileySent: 01 July 2026 15:30To: Stephen SmythSubject: Re: Charles Hurst Carsmetic policyDear Mr SmythThankyou for your email dated 24 June 2026 and the attached Carsmetic policy.Having read the details of the policy including the exemptions and the claims procedureI feel that I would be unlikely to make a claim.I therefore request that the policy be cancelled and I be refunded the £200 which I paid for the policy.My Santander bank details are as follows :- Sort code 09 - 01 - 27 Account Number 80242655Apologies for any inconvenience caused.RegardsDavid Smiley

Formal Complaint – Peugeot 408 Breakdown, Ongoing Inconvenience and Request for CompensationDear Manager,I am writing to formally raise a complaint regarding a Peugeot 408 that I purchased from Charles Hurst Peugeot and collected on 21 March 2026.I purchased the vehicle in good faith, with the expectation that a relatively new car (2024 registration with approximately 4,000 miles) would provide reliable and trouble-free motoring. The vehicle was a significant financial commitment and I am currently paying approximately £400 per month for it.Unfortunately, on 15 June 2026, less than three months after collection, the vehicle broke down during my morning commute. This was an extremely stressful experience and certainly not something I would have expected from a vehicle of this age and mileage. The breakdown caused considerable disruption and concern, particularly given that I rely on the vehicle for daily travel.The vehicle was returned to the Peugeot garage at approximately 9.00am on the same day. I appreciate that the workshop was busy and understand that demand for repairs can sometimes impact timescales. However, it was not until the Wednesday that the vehicle was assessed. I subsequently received a courtesy vehicle on 18 June 2026.Whilst I appreciate the provision of a courtesy car, the Citroën C3 manual transmission that was provided is not comparable to the Peugeot 408 that I purchased. The courtesy vehicle lacks the specification, comfort and features that formed part of the reason I chose and continue to pay for the Peugeot 408. As a result, I do not believe the courtesy vehicle adequately compensates for the inconvenience I have experienced.My concerns extend beyond the immediate breakdown. To date, I have not been provided with any clear timeline regarding the diagnosis, repair, or expected return of my vehicle. This uncertainty is highly frustrating, particularly as I continue to make monthly payments for a vehicle that I am unable to use.Furthermore, I am concerned that such a significant fault occurring so soon after purchase raises legitimate questions about the vehicle's reliability and overall quality. Whilst I fully accept that unexpected faults can occur with any vehicle, I did not expect a relatively new vehicle of this standard and value to suffer a breakdown within such a short period of ownership.Given the circumstances, I would ask that Charles Hurst Peugeot:Provide a full explanation of the fault and the repairs required.Confirm a clear and realistic timescale for completion of the repairs.Address my concerns regarding the ongoing safety and reliability of the vehicle.Consider appropriate compensation for the significant inconvenience, disruption, stress and loss of use that I have experienced.I have remained patient throughout this process and appreciate the efforts of staff involved. However, I believe the circumstances warrant a formal review and a meaningful response from management.I would be grateful if you could investigate this matter and provide a written response at your earliest convenience.

Hi, I bought a car in September 2025 which had a part broken off. This took months for them to replace and I was constantly calling to get an update as I kept hearing nothing and everytime the car was taken in to Peugeot, it was sent home again and I was told ‘oh we have to order another part’. So a number of months later this was finally fixed after being in 3 times. (This was only a dial at the side of the drivers seat to adjust it).The second issue was the engine management light. Each time it came back from Peugeot it was on and I kept being told it’s the ad blue, we will contact you to book it back in and get this fixed. It’s fine to continue driving your car with the light on. Of course, 4 months went by and I still hadn’t heard anything. I contacted Peugeot again and explained my frustrations.. The car was taken into the workshop again and then I got a call to say that it was the ad blue injector that was broke and that they have one in the workshop they were waiting on the go ahead to fit it. I got another phone call a few hours later to tell me that they needed to order the part in (after saying that it was there) and that it would take a few days. That was over 4 weeks ago. Anytime I phone I’m told it still hasn’t been delivered and that there is a delay but it will be in on Friday 26th June. I still haven’t heard if the part has been delivered or when they intend to fix it. The engine management light is on so plus the ad blue light with a message coming up on the dash saying ‘emissions fault’. I have had to cancel 2 MOT tests as it was due but the car couldn’t be put through MOT until this issue was fixed.Another issue was that from a week after I purchased the car, the brakes have been screeching. I asked them to check it when it was in and they told me they checked them and cleaned them and there’s nothing wrong with them and that they may be screeching because cheap parts may have been used by the previous owner. Surely this would have been picked up when the car was as serviced before it was sold?I am extremely frustrated as I rely on my car to get to activities and appointments with my 2 young kids. This is not the service or standard I would expect after paying 18k for a car and paying extra for extended warranty.

Just a thanks for the time given to my family by the gentleman who rang us and showed us all the new car & the staff we met while picking up our fleet lease Frontera ev with complimentary ice-creams seved up for our 2 children.

Contacted sales agent looking to source a car. As yet I haven't heard anything back in relation to how this process is going. I am still actively looking and am ready to purchase a car.

Thankyou for your e-mail.My purchase of car reg.no. HSZ1468 was the first time I purchased a car from Charles Hurst.There are a few issues I wish to draw to your attention which are as follows :-1 As part of the deal the car was to be serviced prior to collection. When I checked the service record book Ifound a recent service had not been recorded. I was advised by telephone and by e-mailwhen I enquired, that the car was serviced and the record book would be updated if I called in .I feel that keeping an up to date detailed service record is important in order to keep the warranty validand to know when the next service is due.2 I was sold a Carsmetic Policy which deals with minor knocks , scrapes and tyre issues.The information on the product literature advises that once I have taken delivery of the car I would receivean e-mail from Premia Solutions with a policy reference number and details of how to claim.To date I have not found the relevant e-mail.3 in all my previous purchases of cars the warranties were covered by the garages from which I purchased thevehicle which kept things simple when any defect required attention.In addition to the one year warranty covered by Spoticar I purchased a further 3 year warranty which is covered by the RAC.I would have much preferred that the warranty was covered by the garage where the deal is made.I do understand however from the policy and my contact with the RAC that I can cancel the 3 year RAC warrantythrough Charles Hurst with a full refund up to 14 days after the start date of the plan which is 11/06/2027.I would be grateful if you would please advise me if a Premia Solutions Carsmetic Policy has been processed and forwardedand the procedure if I wish to cancel the 3 year RAC warranty .RegardsDavid Smiley

Had a chat with jonny (car sale rep) about trying to change my car. The most ignorant person ever, i knew i was going to have to owe money to trade in my pcp focus to buy and new car but his people skills were nex non existant!. When it was mentioned paying outright for the new car and paying off an extra for the car being traded in he turned his nose up thinking "how can he afford that". Took my custom to another car company and happily paid cash on a brand new car and settled my debt. 40 grand to the better car sales person. Jonny u shouldnt be in sales u ignorant individual

Belfast are Very slow in getting back to customers

Did ok but still waiting to receive a deposit refund for a different car

Good customer experience, all questions anserwed