Charles Hurst Peugeot Belfast
4.6/5
4.6 /5
1,016 Verified Reviews
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,016 Verified Reviews
2.0/5
2.0 /5
I was disappointed in the presentation and cleanliness of the car. I can look passed general dirt of the car as it would be detailed once purchased, but a quick wipe around the inside would have went a long way. Along with plastic hanging off from the backseat window area. I was told while looking at the car it was going in for body work repair, if I had been informed of this before hand I would have called to view the car after the work was done. Seeing the car in the bad state it was in was a bad first impression that I couldn't get passed. The car might have just arrived but I had emailed couple days before hand which an appointment was offered to me to view the car. There was plenty of time and opportunity to inform me of the cars state and repairs.

Very Well - Very helpful service desk staff - Job finished on time.Thanks Jim Shaw________________________________________

Very Well - Very helpful service desk staff - Job finished on time.

ISZ 1067 - Peugeot Boxer 335 L3 2.2 was purchased NEW from dealership on 17th April 2025 through Fleet Financial. The vehicle has spent more time in the dealership with an engine management light on than it has been on the road. Peugeot UK Aftersales Manager, Peugeot Customer Care and Technical Team have all been in actively involved in the repair process and the current status of the vehicle is that it is parked up at dealership for a number of months awaiting a part order with high priority VOR level but as of todays date that part is on back order and there is no forecast date of arrival. We are today going to log a complaint with the Motor Ombudsman. We have financed a vehicle on Hire Purchase and paying monthly interest for a vehicle which we haven't been able to use.

Hi I had emailed about my recall on my Peugeot 3008 was cancelled the night before it was due to be in. Wallace Mcfall rang me about it and said that it shouldn’t have been cancelled and he was going to arrange for it to be collected at my work and dropped off again when it was done. This was two weeks ago and I haven’t heard anything else. Could this be looked into please my registration is K019 LRV

Good thanks

5.0/5
5.0 /5
Very good at getting back and a video of the car

The worst place I have ever been won't be back

I am submitting a formal complaint regarding the handling of my recent warranty repair and the overall standard of service I have received.My vehicle was kept by your garage for approximately 34 days. I was informed that the delay was due to the workshop being too busy to diagnose the fault. Eventually, I was told that the issue was caused by a faulty sensor and coolant mixing with the oil. I was advised that the sensor had been replaced and that the oil and coolant were changed. I paid £100 towards the oil and coolant, with the remainder covered under warranty.However, within 20 to 25 miles of collecting the vehicle, the exact same engine fault code reappeared and the vehicle once again lost power, limiting speed to approximately 30 mph. This is identical to the original issue. After waiting over a month for diagnosis and repair, it is extremely concerning that the fault returned almost immediately. This strongly suggests that the underlying problem was not properly diagnosed or rectified before the vehicle was returned to me.What is equally disappointing is the manner in which this matter has been handled. I felt that my situation was not treated with the seriousness or respect a customer would reasonably expect. The outcome has only reinforced that impression.I must also make clear that this is not the first time I have experienced this type of issue with your garage. Previously, my vehicle was returned to me following an air conditioning repair, only for the problem to persist. This pattern raises serious concerns about the quality of diagnosis, workmanship, and final testing before vehicles are handed back to customers.I would appreciate a prompt response outlining how this matter will now be resolved.

1.0/5
1.0 /5
Agent unable or unwilling to give specific answer to questions about specification, battery range or costs