I purchased my vehicle above on 11 November 2025 with a recorded mileage of 25,049 miles. Since then, the vehicle has only covered approximately 2,500 miles.Unfortunately, I have been without use of the vehicle for 26 days following a breakdown on 2 April 2026. The car required recovery due to multiple issues, including a failed battery, heating faults, and engine/gearbox faults, which are still being diagnosed by Peugeot Belfast. I rang today for an update and they said it will not be fixed to the end of next week, that will be 5 weeks without use of the car.The experience since the breakdown has been extremely frustrating. There were initial delays in securing a service booking due to lack of availability. Originally I was told 6th June was the earliest appointment. The staff I was dealing were extremely unsympathetic about how unrealistic this was. I had to contact Peugeot customer care directly to ask for a courtesy car or an earlier appointment. I heard nothing back from them following 5 business days but thankfully was given an appointment to diagnose the car the following week. However, communication from both Peugeot Belfast and Charles Hurst has been shockingly poor throughout this process, unless I have actively sought updates myself. Additionally, I was not offered a courtesy vehicle, and although a hire car was suggested, this was not financially viable for me. Overall, I feel let down by the service of Charles hurst and Peugeot and the warranty I pay for. The point of this car was to avoid all of these issues and I've been left with no car for work or travel. If I had have known this was the level of service I would not have purchased the extended warranty.There was then a dispute regarding the battery replacement, which was initially declined under warranty on the basis of “wear and tear.” This added to the timeframe for it to be fixed as they asked UsedDirect and the extended warranty to cover the costs. It eventually fell on to me at a cost of roughly £240. However, given the short period of ownership and low mileage since purchase, I challenged this. Following further discussions, the battery replacement has now been agreed and has gone through the warranty. However, the vehicle remains off the road, with additional issues - issues I still am not aware of, as again the communication has been so poor. I have been promised countless phone calls and updates but unless I call, I would never have received details of what has happened or currently happening. I believe the parts are now in, but still with no confirmed completion date. I felt great annoyance last week that the battery wasn't fitted to enable further diagnosis of the other issues with the car, regardless of who needed to pay for the battery, the battery could have been replaced at that point.Whilst I have otherwise enjoyed the vehicle, this situation has left me without transport for a significant period, despite continuing to make my monthly payments of £289. As outlined in my agreement, I understand that I am effectively paying for the use of the vehicle and effectively renting the car. I have kept my part of the contract in maintaining and paying my payments for the vehicle. However, I am sorry to say that I have lost faith with Peugeot and Charles Hurst and feel apprehensive to take this car back, and indeed, use this service should another issue occur in the future.Given that I have been unable to use the car for a substantial portion of this time, I would like to request some form of compensation. Ideally in the form of removing or paying this following month’s payment to the finance company, since I have not had use of the car.It alarms me that Peugeot are so busy with having to close the shop next week to sort repairs (as I have been told). This does not reassure me in the long-term reliability of the vehicle or the service I can expect in future.I would appreciate your help and any support for this. It would be greatly appreciated if you could help. I have been respectful and very patient that people and Peugeot are busy, and I understand that other cars are also needing fixed, but I feel this is getting ridiculous at this point.

Encouraged to apply for 3008 on 31 March, I asked will the offer still be valid even though tomorrow a different month, advised that yes. Wouldn’t increase as long as I permitted hard credit search that day. Did so and when offer came through it was £3000 higher, classic case of bait and switch.

Dear Sir or Madam,I am writing to formally complain about the extremely poor level of service I received from your Charles Hurst site in relation to a recent repair booking for my company vehicle.Vehicle details:• Make/Model: Peugeot 3008• Registration: VO73 XYVMy vehicle was booked in for repair on Thursday 9th April following concerns about a noise coming from the front of the car, which I believed to be brake-related, as well as an apparent fault with the rear seatbelt sensors, which were activating intermittently when the rear seats were unoccupied.I attended my scheduled appointment at 11:00am and advised the colleague on reception that I would need the vehicle returned by approximately 4:00pm. I was informed that someone would contact me later that day. I had arranged a hire vehicle to cover the duration of the appointment.When no call had been received by 4:00pm, I contacted Charles Hurst and explained that I live approximately an hour away. I was instructed to begin making my way to the site. Upon arrival, I was informed that my vehicle had not been repaired due to parts being unavailable. When I queried why I had been asked to return, I was told, “Yeah, you shouldn’t have been.” I was then asked if I could return the following day, which I explained was not possible due to work commitments. We therefore agreed that I would collect the vehicle on Monday (13th) at 3:00pm, and I was assured that I would be contacted beforehand. As a result of leaving home after 4:00pm and travelling during rush hour, before discovering the vehicle was not ready, I did not return home until 7:00pm. I was also advised that Arval would be contacted to arrange an extension to my hire vehicle. This did not happen; I received a call from Arval the following morning advising of a failed collection attempt, as they had not been informed that the hire needed to be extended.On the Monday, I was contacted by a different colleague and informed that the vehicle would not be ready for 3:00pm as the work had only just been approved. I explained that I was unable to wait later that day due to external commitments and advised that the next available date I could collect the vehicle was Thursday (16th), a full week after the original appointment. I was reassured that this would be fine and again agreed a collection time of 3:00pm.When I arrived at Charles Hurst after 3:00pm on the Thursday, I was informed that there had been a further miscommunication within the workshop and the vehicle was still not ready. I was asked if I could wait an additional hour, which I was unable to do. I expressed my disappointment and frustration at this point, having made two separate trips over the course of a week and still not received my vehicle. While an apology was offered, it did little to resolve the situation.I was then offered vehicle delivery to my home address; however, this could only be arranged for a weekday, and no driver was available on the Saturday, despite me being unavailable during the daytime due to work commitments. As a result, I had no option but to collect the vehicle myself the following day. After three journeys to and from Charles Hurst, the vehicle was finally ready for collection.I trust that you will appreciate how wholly unacceptable this level of service has been. The lack of communication, repeated misinformation, and poor coordination caused significant inconvenience and disruption. In total, this resulted in approximately six hours of lost working time, which I have had to make up in my own time, as well as additional fuel costs associated with the extended hire vehicle.The total financial impact to me is £210, comprising:• £150 for six hours of lost work time (£25 per hour)• £60 in additional fuel costsI am therefore formally requesting compensation in the amount of £210 in recognition of the inconvenience and financial loss I incurred as a direct result of these service failures.I look forward to your response and to a prompt and satisfactory resolution of this matter.Yours faithfully,Colleen Brady.

Hi Team, On my visit to Boucher Road showroom, I was assisted by a lady from your service team called Holly, who was Professional in the way she treated me, could not fault my visit on this occasion Best Regards Stephen.

i bought my car last friday the 17th of april then today the 20th the car is not working, engine sign on dashboard! called the service, transfer me to RAC then RAC transfer me back to them as no record of policy. the sale agent was good though and very helpfull! i understand that they are busy too. they already took the car back to service belfast and still waiting for there call back as i needed the car asap for work, school kids. and wife work too. its only 3 days when i get the car if there a chance to change it id be happy.

Lookers booked my car in for wet belt safety recall 17-04-26 at Charles Hurst Peugeot Belfast....when I got there they would not carry out the work...said the car was booked in under a different name and the appointment had been cancelled...I booked the car in myself via lookers and at no stage has anyone contacted me in regards to a cancellation or anything else...For this appointment I had a ninety mile round trip and had to book a day of work for nothing...very poor service all round...I want compensated for my fuel expenses and time I had to take off work...

By the way - the online service form is terrible. It doesn't work properly on Mobile - nor a laptop screen - only a big desktop. It looks like there's been no QA done on it at all. There seems to be no link back to your booking systems - so just like this - i can book a time that's not actually available. And the submit button doesn't work properly, so i ended up doing a double submission.It's a really poor customer experience ... I only carried on with it as I was curious about whether it would actually work at all.If you need some help with this - I work with a team who are real experts at this sort of thing. Let me know if I can help. I'd love to fix it for you.Fergus

I was told I had 20 minutes to pay online for a part to be ordered for next day delivery. I had to travel to do this as I was in a workshop with no 4g signal. The price was paid and the part never ordered. I travelled to the part centre in Boucher to collect the part that was never ordered. The female told me she will process a refund and I will have it within 2/3 days. Its been 2 weeks and no refund. The same girl didn't order the parts and then didn't provide a refund! I also cant get through to the parts dept as they never answer - I get diverted to England for someone to take my details and do nothing with it!

Yesterday, April 2nd I picked up my new Peugeot 3008 GT hybrid Reg no KMZ 5560 after trading in my 2008 GT CMZ 6370. I was extremely disappointed to note there was a meagre 61 miles left in the tank. Having pre-arranged some calls in Belfast before returning home to Portadown it became obvious that I would have to refuel. As an existing customer and leaving the 2008 with some 285 miles left in the tank, how naive on my part. I felt undermined and irate. I then had to seek out a garage on the third attempt to get petrol due to the current fuel crisis. Perhaps consideration should be given to leave a more generous amount of fuel in purchasing a new car.

We bought a Volvo XC90 and drove from the Boucher Road on 15th Jan - our sales experience was very good, our sales man worked with us to help us get the deal we needed. This was the most we had ever spent on a car, and considering this we added the 2 year warranty onto the sale.While driving home from the Boucher Road forecourt, the engine management light came on. I immediately phoned back to the showroom and was advised to contact Peugeot Sales to arrange a check. I contacted the Peugeot Service department on the Boucher road, as I live in Newry and work in Armagh, I needed a hire car if the car was to get an appointment during the week. The earliest appointment available was the 24th March!! Bear in mind this was the 16th January when I phoned. I contacted our salesman, who said he would see if he could get an earlier appointment, but to no avail. On Monday 23rd March, the day I was due to drop off the car and collect a hire car ahead of the appointment on the 24th march, I was contacted by the service department telling me there were no courtesy cars available and that we'd have to cancel the booking for the 24th March. I was told someone would get in touch to arrange another date. Today is the 31st March, no one has contacted with an alternative appointment. I contacted Peugeot Service again today, explained what had happened and tried to book another appointment to get the car checked out for the engine management light - again, we paid over £25k for this car, and went with a trusted dealer as we were making such a big purchase for us. This time I was told that the earliest appointment would now be the 9th June! The young girl on the call centre tried to contact Boucher road directly, but there was no answer. As I said we had taken out an extended 2 year Warranty on the car for peace of mind, with in which I believe we need to have the car serviced within a certain time frame - how is anyone expected to keep within timeframes to avoid a warranty becoming invalid if the available appointments are so far away from initial contact? For such a large, and reputable company, this after sales care has been nothing short of abysmal. I would really appreciate if someone could please make contact with a much more suitable appointment. If the 9th of June ends up being the appointment date - that will be just a few days shy of 6 months from we first phoned about the engine management light coming on - surely you agree this is unacceptable???!!!