Just a thanks for the time given to my family by the gentleman who rang us and showed us all the new car & the staff we met while picking up our fleet lease Frontera ev with complimentary ice-creams seved up for our 2 children.

Contacted sales agent looking to source a car. As yet I haven't heard anything back in relation to how this process is going. I am still actively looking and am ready to purchase a car.

Thankyou for your e-mail.My purchase of car reg.no. HSZ1468 was the first time I purchased a car from Charles Hurst.There are a few issues I wish to draw to your attention which are as follows :-1 As part of the deal the car was to be serviced prior to collection. When I checked the service record book Ifound a recent service had not been recorded. I was advised by telephone and by e-mailwhen I enquired, that the car was serviced and the record book would be updated if I called in .I feel that keeping an up to date detailed service record is important in order to keep the warranty validand to know when the next service is due.2 I was sold a Carsmetic Policy which deals with minor knocks , scrapes and tyre issues.The information on the product literature advises that once I have taken delivery of the car I would receivean e-mail from Premia Solutions with a policy reference number and details of how to claim.To date I have not found the relevant e-mail.3 in all my previous purchases of cars the warranties were covered by the garages from which I purchased thevehicle which kept things simple when any defect required attention.In addition to the one year warranty covered by Spoticar I purchased a further 3 year warranty which is covered by the RAC.I would have much preferred that the warranty was covered by the garage where the deal is made.I do understand however from the policy and my contact with the RAC that I can cancel the 3 year RAC warrantythrough Charles Hurst with a full refund up to 14 days after the start date of the plan which is 11/06/2027.I would be grateful if you would please advise me if a Premia Solutions Carsmetic Policy has been processed and forwardedand the procedure if I wish to cancel the 3 year RAC warranty .RegardsDavid Smiley

Had a chat with jonny (car sale rep) about trying to change my car. The most ignorant person ever, i knew i was going to have to owe money to trade in my pcp focus to buy and new car but his people skills were nex non existant!. When it was mentioned paying outright for the new car and paying off an extra for the car being traded in he turned his nose up thinking "how can he afford that". Took my custom to another car company and happily paid cash on a brand new car and settled my debt. 40 grand to the better car sales person. Jonny u shouldnt be in sales u ignorant individual

Belfast are Very slow in getting back to customers

Did ok but still waiting to receive a deposit refund for a different car

Good customer experience, all questions anserwed

UGZ3535 Rifter Cam chain fail.as of 01/06/26 with dealer 35 days, 42 days since fail.Dealer cannot advise of when fix completed. No Courtesy car.

I bought this vehicle from your Charles Hurst Boucher Road Belfast branch in November 2024, due to an ongoing fault with this model on 14th March 2026 I required assistance from the RAC and the car had to be picked up by transporter and taken to Boucher Road Belfast. It has now been at your premises since then and I have been driving a hire car provided by your Belfast Brance which is a much inferior quality than my Peugeot 3008.I am extremely unhappy at this situation as I am paying £448 per month on a PCP deal for a car that is not road worthy and has now been of the road for almost three months and wish now to return this vehicle to you and cancel this finance agreement.Can you please urgently attend to this matter.Please note my new address since purchasePeter McGimpsey8 Prince Regent ParkNewtownardsBT23 7FT07968092278

Meant to give 2 stars. Very one- sided discussion and outcome.