When I called in, I was pleased with the experience of a chat and a test drive, but unfortunately the salesperson I spoke to never followed up with me, as he had said he would.

I received an email dated 17th April from the manager apologising for the way I have been treated and lack of communication . He stated he would personally deal with this and move it forward. I emailed on the 20th April again stating what the issues were with the car reminding him I had previously spoke with him about five weeks prior to this but had no reply . 27th April I received an email telling me Caithlyn was trying to book the car into an MG dealership, whoever can have it done the quickest.and will confirm that day . I have waited ontil today but no one has gotten back to me with an update or confirmation. To say I am disappointed would be an understatement but to be honest I didn’t expect the update . This has been ongoing for a year without an outcome even though there were three warranties for the car . I am totally fed up and am so sorry I ever went near the Charles Hurst group for a car . I honestly am so frustrated and angry at the lack of communication or response to my inquiries. I do not know what to do next but shall check options as to what can be done .

Arranged to see a 5008 and test drive with the view of purchasing a car..Arrived at the time agreed. Nothing arranged. Assistance was given and I could see inside the vehicle. Though already opened to see as I had the day before. Understood the person I spoke to, to arrange a test drive was on a course. Went away hoping some one would call me back, did not happen. Spent 33,000 with another dealer within a few days. Disappointed

Dear Charles Hurst team,I am writing to formally raise a complaint about a mobility vehicle I leased three years ago, with a £2,500 deposit. At 74 years of age, this was my first mobility car, and I saved carefully for the deposit. Since then, I have faced repeated issues. I have had multiple engine failures, and on numerous occasions, the RAC had to be called out and the car taken back to the garage due to safety risks. Each time, I relied on friends and family to take me to appointments, as I was left without a hire vehicle for a number of days, one time over a week and taxis weren't an option as I live rural, and was let down before when I booked a taxi. The garage kept the car for long periods, and when it returned, the problem was never fully resolved. When the car was due a service, I'd always book and arrange to pay for a curtesy car and each time when I went no curtesy car was available. Then on one occasion I arrived for the car to be serviced and as usual no curtesy car was available. I explained as I always did I couldn't wait as my mum was being looked after by a neighbour as she can't be left alone, I did point out on this particular day that every time I was driving the car it was coming up on the dash board in red braking issue but no one listened to me and was let leave the garage with this issue. When I got home, I rang the RAC and they were very shocked I was let leave the garage with a really dangerous issue coming up in red writing. The RAC said they would be out to look at the cat, but to contact Charles Hurst and lodge a complaint with the service manager, ( I think his name was Neil) I did and he said he'd arrange a hire car immediately and when the RAC arrived the car was taken back to the garage again at Charles Hurst, Boucher Road. Just a few weeks ago, while it was in the garage for the engine repair, it was also hit on the passenger side. I feel I was brushed off in terms of the damage as I was told "it wasn't that bad very minor" although when I went over to assess the damage for myself it was bad enough and not only that there was damage to the wing mirror that the service department weren't aware of that I had to point out to them. Prior to the damage I was contacted to ask that a mechanic would bring it home over the weekend to check it, when I asked when this incident happened, they said they were unsure when the damage actually happened. They did not provide clarity, and there was no CCTV footage, but I feel extremely let down by Peugeot. Because of all these safety issues and the time the car spent in the garage, I have only had about 40% use of the car in three years, with just 11,500 miles. I strongly believe I am entitled to at least 50% of my deposit back, given I have not been able to enjoy the full use of the car due to these safety issues, and I feel the entire experience was frightening was unsafe. I look forward to a prompt resolution.Sincerely,Angela Gilmore

I purchased my vehicle above on 11 November 2025 with a recorded mileage of 25,049 miles. Since then, the vehicle has only covered approximately 2,500 miles.Unfortunately, I have been without use of the vehicle for 26 days following a breakdown on 2 April 2026. The car required recovery due to multiple issues, including a failed battery, heating faults, and engine/gearbox faults, which are still being diagnosed by Peugeot Belfast. I rang today for an update and they said it will not be fixed to the end of next week, that will be 5 weeks without use of the car.The experience since the breakdown has been extremely frustrating. There were initial delays in securing a service booking due to lack of availability. Originally I was told 6th June was the earliest appointment. The staff I was dealing were extremely unsympathetic about how unrealistic this was. I had to contact Peugeot customer care directly to ask for a courtesy car or an earlier appointment. I heard nothing back from them following 5 business days but thankfully was given an appointment to diagnose the car the following week. However, communication from both Peugeot Belfast and Charles Hurst has been shockingly poor throughout this process, unless I have actively sought updates myself. Additionally, I was not offered a courtesy vehicle, and although a hire car was suggested, this was not financially viable for me. Overall, I feel let down by the service of Charles hurst and Peugeot and the warranty I pay for. The point of this car was to avoid all of these issues and I've been left with no car for work or travel. If I had have known this was the level of service I would not have purchased the extended warranty.There was then a dispute regarding the battery replacement, which was initially declined under warranty on the basis of “wear and tear.” This added to the timeframe for it to be fixed as they asked UsedDirect and the extended warranty to cover the costs. It eventually fell on to me at a cost of roughly £240. However, given the short period of ownership and low mileage since purchase, I challenged this. Following further discussions, the battery replacement has now been agreed and has gone through the warranty. However, the vehicle remains off the road, with additional issues - issues I still am not aware of, as again the communication has been so poor. I have been promised countless phone calls and updates but unless I call, I would never have received details of what has happened or currently happening. I believe the parts are now in, but still with no confirmed completion date. I felt great annoyance last week that the battery wasn't fitted to enable further diagnosis of the other issues with the car, regardless of who needed to pay for the battery, the battery could have been replaced at that point.Whilst I have otherwise enjoyed the vehicle, this situation has left me without transport for a significant period, despite continuing to make my monthly payments of £289. As outlined in my agreement, I understand that I am effectively paying for the use of the vehicle and effectively renting the car. I have kept my part of the contract in maintaining and paying my payments for the vehicle. However, I am sorry to say that I have lost faith with Peugeot and Charles Hurst and feel apprehensive to take this car back, and indeed, use this service should another issue occur in the future.Given that I have been unable to use the car for a substantial portion of this time, I would like to request some form of compensation. Ideally in the form of removing or paying this following month’s payment to the finance company, since I have not had use of the car.It alarms me that Peugeot are so busy with having to close the shop next week to sort repairs (as I have been told). This does not reassure me in the long-term reliability of the vehicle or the service I can expect in future.I would appreciate your help and any support for this. It would be greatly appreciated if you could help. I have been respectful and very patient that people and Peugeot are busy, and I understand that other cars are also needing fixed, but I feel this is getting ridiculous at this point.

Encouraged to apply for 3008 on 31 March, I asked will the offer still be valid even though tomorrow a different month, advised that yes. Wouldn’t increase as long as I permitted hard credit search that day. Did so and when offer came through it was £3000 higher, classic case of bait and switch.

Dear Sir or Madam,I am writing to formally complain about the extremely poor level of service I received from your Charles Hurst site in relation to a recent repair booking for my company vehicle.Vehicle details:• Make/Model: Peugeot 3008• Registration: VO73 XYVMy vehicle was booked in for repair on Thursday 9th April following concerns about a noise coming from the front of the car, which I believed to be brake-related, as well as an apparent fault with the rear seatbelt sensors, which were activating intermittently when the rear seats were unoccupied.I attended my scheduled appointment at 11:00am and advised the colleague on reception that I would need the vehicle returned by approximately 4:00pm. I was informed that someone would contact me later that day. I had arranged a hire vehicle to cover the duration of the appointment.When no call had been received by 4:00pm, I contacted Charles Hurst and explained that I live approximately an hour away. I was instructed to begin making my way to the site. Upon arrival, I was informed that my vehicle had not been repaired due to parts being unavailable. When I queried why I had been asked to return, I was told, “Yeah, you shouldn’t have been.” I was then asked if I could return the following day, which I explained was not possible due to work commitments. We therefore agreed that I would collect the vehicle on Monday (13th) at 3:00pm, and I was assured that I would be contacted beforehand. As a result of leaving home after 4:00pm and travelling during rush hour, before discovering the vehicle was not ready, I did not return home until 7:00pm. I was also advised that Arval would be contacted to arrange an extension to my hire vehicle. This did not happen; I received a call from Arval the following morning advising of a failed collection attempt, as they had not been informed that the hire needed to be extended.On the Monday, I was contacted by a different colleague and informed that the vehicle would not be ready for 3:00pm as the work had only just been approved. I explained that I was unable to wait later that day due to external commitments and advised that the next available date I could collect the vehicle was Thursday (16th), a full week after the original appointment. I was reassured that this would be fine and again agreed a collection time of 3:00pm.When I arrived at Charles Hurst after 3:00pm on the Thursday, I was informed that there had been a further miscommunication within the workshop and the vehicle was still not ready. I was asked if I could wait an additional hour, which I was unable to do. I expressed my disappointment and frustration at this point, having made two separate trips over the course of a week and still not received my vehicle. While an apology was offered, it did little to resolve the situation.I was then offered vehicle delivery to my home address; however, this could only be arranged for a weekday, and no driver was available on the Saturday, despite me being unavailable during the daytime due to work commitments. As a result, I had no option but to collect the vehicle myself the following day. After three journeys to and from Charles Hurst, the vehicle was finally ready for collection.I trust that you will appreciate how wholly unacceptable this level of service has been. The lack of communication, repeated misinformation, and poor coordination caused significant inconvenience and disruption. In total, this resulted in approximately six hours of lost working time, which I have had to make up in my own time, as well as additional fuel costs associated with the extended hire vehicle.The total financial impact to me is £210, comprising:• £150 for six hours of lost work time (£25 per hour)• £60 in additional fuel costsI am therefore formally requesting compensation in the amount of £210 in recognition of the inconvenience and financial loss I incurred as a direct result of these service failures.I look forward to your response and to a prompt and satisfactory resolution of this matter.Yours faithfully,Colleen Brady.

Hi Team, On my visit to Boucher Road showroom, I was assisted by a lady from your service team called Holly, who was Professional in the way she treated me, could not fault my visit on this occasion Best Regards Stephen.

i bought my car last friday the 17th of april then today the 20th the car is not working, engine sign on dashboard! called the service, transfer me to RAC then RAC transfer me back to them as no record of policy. the sale agent was good though and very helpfull! i understand that they are busy too. they already took the car back to service belfast and still waiting for there call back as i needed the car asap for work, school kids. and wife work too. its only 3 days when i get the car if there a chance to change it id be happy.

Lookers booked my car in for wet belt safety recall 17-04-26 at Charles Hurst Peugeot Belfast....when I got there they would not carry out the work...said the car was booked in under a different name and the appointment had been cancelled...I booked the car in myself via lookers and at no stage has anyone contacted me in regards to a cancellation or anything else...For this appointment I had a ninety mile round trip and had to book a day of work for nothing...very poor service all round...I want compensated for my fuel expenses and time I had to take off work...