Ross was fantastic. Gave me all the help I needed and made the process so easy :)

Good service member of staff was engaging and helpful

Excellent service Thanks Jennifer for everything went the extra mile for me.

I am writing to express my deep frustration regarding the ongoing delay with my Peugeot 3008, which has now been in your workshop since 2nd February. We are now well beyond a reasonable timeframe for a repair, and despite the helpfulness of your staff, the overall organisation of this process has been extremely poor.I appreciate the individuals I’ve spoken with – they have been polite and supportive – but this goodwill is overshadowed by the complete lack of progress, communication, and clear timelines. At this point, I have lost confidence in the process and the brand’s ability to provide reliable service.Given the extensive and unacceptable delay, I will also be informing Mobility and others in my network to steer clear of the Peugeot 3008, based on this experience alone.I expect a final update on my vehicle’s status and an explanation as to how this situation has been allowed to continue for so long.I look forward to your prompt response.Regards Ronnie

My car (508) has been subject to a safety recall in December 2025. Booked in at earliest opportunity for Jan 2026. Car had broken down due to what I believe is the part that was being recalled. Car has now sat at your dealership since Jan, with no updates on when this will be repaired. Car is now in an awful state on the inside due mould and damp build up.I have contacted Peugeot directly and need to confirm if Charles Hurst have actually submitted a warranty claim yet or not but I am unable to get any answers.

Dear Noel,I am writing to formally follow up on our telephone conversations and preceding interactions with your Service department, namely your assistant manager Caitlyn regarding the shock absorbers fitted to my vehicle at Charles Hurst Peugeot Belfast.Despite bringing these issues to your attention verbally on several occasions, the matters remains unresolved.I am now submitting this formal written complaint to ensure the issue is documented and progressed through the Lookers/Charles Hurst complaints procedure before escalating the matter to The Motor Ombudsman.This follow a series of technical and administrative errors that have left my vehicle in an unsatisfactory and out-of-specification condition.1. Technical Evidence: Incorrect Parts and Geometry As corroborated by the attached email thread from Jamie, your previous assistant manager, my vehicle had front shock absorbers fitted on 04/08/2025 (Right) and 22/10/2025 (Left).The dealership fitted Eurorepar parts (Part No: 1635532480). As shown in the alignment printouts previously provided to your team, these parts have pushed the camber significantly out of tolerance. Technical data confirms that this Eurorepar line is physically incompatible with the geometry of this model. Only the original PSA/Stellantis part (Part No: 1647853480) restores the car to factory specification.2. Pattern of Administrative Failure and Warranty Negligence At the time of the shock absorber repair, Jamie explicitly confirmed that the work was being carried out under my Spoticar warranty (valid until September 2026). It has since transpired during my phone call with you, Noel that the claim was never raised with Spoticar, and that none of work carried out paid for by anyone.I must highlight that this is not an isolated incident. Between December 2024 and March 2025, I experienced identical administrative failures regarding a gearbox and driveshaft replacement. At that time when I was dealing with your service advisor John, I was repeatedly told the warranty claims had been raised when they had not, resulting in my car sitting idle with you for weeks. This also occurred with Jamie's oversight, only making progress after I had raised the issue to you for attention.That this exact failure has recurred with the shock absorber replacement demonstrates a systemic pattern of negligence within the service department's administration. Regardless of these internal errors, the dealership is bound by the representations made by its staff. You are obligated under the Consumer Rights Act 2015 to provide parts that are fit for purpose.3. Consequential Loss and Component Failure The incorrect camber has led to accelerated and uneven tyre wear. Furthermore, one unit is already knockingas of the past week; as this occurred within 12 months, it is covered by the Peugeot Parts & Labour Guarantee.4. Proposed Resolution and Timeline I require written confirmation within 14 days of the following:• Rectification: That Charles Hurst will fit the correct OEM parts (1647853480) at no cost to me, or fully reimburse me for the parts, labour, and alignment if I proceed independently.• Guarantee: That the knocking component will be replaced under the 1-year parts guarantee.• Compensation: A gesture of goodwill/credit to offset the premature tyre wear and the distress caused by these recurring administrative failures.If a resolution is not reached within 8 weeks, I will escalate this to The Motor Ombudsman for independent adjudication.Yours sincerely,Wandile Sobopha

We test drove a car but decided against it, seeing dashboard is a challenge through the small steering wheel.Member of staff was helpful.

Good morning Ross,I have tried to get in touch via phone regarding the new car purchased last week but have not heard back.I have attached a letter outlining options, and as noted, I am still within my 14-day finance withdrawal period.I will call this afternoon around 4pm to discuss possible solutions regarding the vehicle. I will have the car and keys with me. I am hoping someone will be available to speak then.Best wishes,David RobbDate: 10 March 2026To:Charles Hurst Peugeot Belfast, Boucher Road, Belfast, Northern IrelandPeugeot Finance – still not received any documentation.Subject: Request for Vehicle Swap or Finance Withdrawal – Peugeot 2008 Allure (Signed 27th Feb. 2026)Dear Sir,I am writing regarding my recent purchase of a Peugeot 2008 Allure, registration KMZ1288, collected on 1 March 2026 under a Hire Purchase agreement with Peugeot Finance.After taking delivery, I have found that the vehicle is too small for my family’s needs. I wish to resolve this matter promptly and amicably.I am aware that under the Consumer Credit Act 1974, I am entitled to withdraw from the finance agreement within 14 days of signing. I am still within this period.I would like to propose the following options for resolution:1. Vehicle Swap Option:I would like to exchange the 2008 for a larger Peugeot, for example a used Peugeot 3008 (2021–2022), and have the existing finance agreement rewritten for the new vehicle. I would expect my current deposit (£905) to be applied to the new arrangement, with monthly payments reduced from the current £301/month.2. Finance Withdrawal Option:Should a swap not be possible, I formally notify Peugeot Finance that I wish to exercise my 14-day withdrawal right and cancel the HP agreement. In this case, I request that the dealership accept the return of the vehicle and provide a full refund of my deposit, and any amounts paid, adjusted only for any legitimate depreciation or usage, in line with UK consumer law.I would like to resolve this matter promptly, and I am available to bring the vehicle in for inspection at a convenient time. Please confirm within 5 working days the option you are willing to proceed with and any next steps.I appreciate your prompt attention to this matter.Yours faithfully,David Robb

I was disappointed in the presentation and cleanliness of the car. I can look passed general dirt of the car as it would be detailed once purchased, but a quick wipe around the inside would have went a long way. Along with plastic hanging off from the backseat window area. I was told while looking at the car it was going in for body work repair, if I had been informed of this before hand I would have called to view the car after the work was done. Seeing the car in the bad state it was in was a bad first impression that I couldn't get passed. The car might have just arrived but I had emailed couple days before hand which an appointment was offered to me to view the car. There was plenty of time and opportunity to inform me of the cars state and repairs.

Very Well - Very helpful service desk staff - Job finished on time.Thanks Jim Shaw________________________________________