Thank u Peugeot for providing me with my first service on my cars new engine. Service adviser holly Rodgers was very attentive and clearly explained the process. No doubt I will be in for the recall on the cylinder, so see u all then. Many thanks Sylvia Hamilton.

I purchased a new e-208 in February 2024 and since April 2025 my car has been in for repair on three separate occasions in 2025 It is currently waiting repair at present since 29th January. It was booked in for the 9th February, however I was told an EV specialist could not look at all that week. This would n itself is so disappointing, but not surprising as this seems to be the normal when dealing with issues for the car. I have now lost complete faith in the car and believe that i was sold a faulty car as it has had numerous battery issues and cannot guarantee that it will not break down again.

My car has been in multiple times for same issue then 18mths later told it needs a new engine - told this in Nov 2025 and still waiting for a like for like courtesy car. Continously having to ring for information/update. No communication at all. This issue has been on going since I bought the car in April 2024. Ive had no guidance on how to make a complaint or if I can return the car as it is not satisfactory. And I have been booked in for 2 services none of these went ahead as the car needs a new engine so why would it need a service.

Formal Complaint Final Notice Before Small claimsDear David,Thank you for your reply. To clarify, this case relates to Charles Hurst Peugeot (Boucher Road) and a catastrophic engine issue involving a vehicle purchased for £15,000.I am redirecting this to you and the Group Directors (Jeff McCartney and Andrew Gilmore) as there have clearly been significant management changes at the Peugeot branch that have resulted in my previous complaints being ignored.Case Summary for the Directors:1. Vehicle: Peugeot 3008 [Reg Number], purchased July 2023.2. The Fault: Catastrophic oil consumption (1L/350 miles), a known inherent defect with the 1.2 PureTech engine.3. The Failure: I reported this to the Peugeot branch in January 2024. I was verbally dismissed and no paperwork was provided. I have now issued a Subject Access Request (SAR) to Lookers PLC to recover the internal notes from that visit.4. The Current "Fob Off": I have been told that because I missed a service, I must pay £4,500 for a refurbished engine. This is a breach of my statutory rights under the Consumer Rights Act 2015.David, please ensure this is now directed to the current General Manager or Aftersales Manager at the Peugeot Boucher Road branch immediately.I have set a 14-day deadline from today for a formal resolution before I file a claim in the Northern Ireland Small Claims Court.Yours sincerely,RockyOn Thu, 5 Feb 2026, 09:49 David Ritchie,wrote:Good morning,You may have forwarded this message to the wrong person, I do not know anything about this case.Who should this be directed to?Regards,David RitchieAftersales ManagerCharles Hurst Specialist Car Division62 Boucher Road, Belfast, BT12 6LRT: 028 9038 3511 M: 07739823278charleshurstgroup.co.ukCharles Hurst Ltd, a member of the Lookers GroupFrom: Rama KrishnaSent: 04 February 2026 12:58To: David RitchieSubject: Fwd: FORMAL COMPLAINT - Final Notice Before Small Claims - YGZ 3543External Sender: Confirm legitimacy before acting.Dear Mr. Ritchie,I am forwarding the below formal complaint and Final Notice to you as the previous recipient’s email bounced.This matter concerns a £15,000 Peugeot 3008 YGZ3543 with a documented inherent engine defect that was reported as early as January 2024. I have received a quote of £4,500 for a refurbished engine, which I formally reject under my statutory rights (Consumer Rights Act 2015).Please acknowledge receipt of this complaint and provide a formal response within 14 days, as I am currently preparing a filing for the Northern Ireland Small Claims CourtMany thanks,Rocky.---------- Forwarded message ---------From: Rama KrishnaDate: Wed, 4 Feb 2026, 12:52Subject: FORMAL COMPLAINT - Final Notice Before Small Claims - YGZ 3543To: jeffmccartney@charleshurstgroup.co.uk,,Dear Mr. McCartney and Mr. Hamilton,I am writing to formally complain about the treatment I have received regarding my Peugeot 3008 YGZ3543 purchased for £15,000 in Aug 2023. I have raised this issue twice before and have been ignored.The Timeline of Failure:• Aug – Nov 2023: Multiple attempts to book promised post-sale work were ignored.• Jan 2024: I reported excessive oil consumption. Your staff verbally dismissed this, providing no paperwork. I have now issued a Subject Access Request (SAR) to recover the internal job cards from this visit.• Sept 2025: I revisited the branch on May 2025. Despite my earlier reports, I was told that because I missed a service, I must pay £4,500 for a refurbished engine.The Legal Fact-Check:Under the Consumer Rights Act 2015, the vehicle must be "durable." A modern engine burning 1 litre of oil every 350 miles is a documented inherent manufacturing defect (piston ring gumming). Missing a service does not cause this specific internal mechanical failure.Resolution Required:I require a full repair at zero cost, or a significant manufacturer/dealer contribution. If I do not receive a "Deadlock Letter" or a resolution within 14 days, I will escalate this to the Information Commissioner (ICO) regarding the missing paper trail and the Northern Ireland Small Claims Court for the maximum limit of £3,000.Yours sincerely,Rocky.

​I am writing to formally lodge a third and final complaint regarding the Peugeot 3008 YGZ3543 purchased from Charles Hurst for £15,000. My two previous complaints have been ignored. This letter serves as a formal "Letter Before Action" should this matter not be resolved.​Timeline of Failures:​31st July 2023: Vehicle purchased at a premium price of £15,000.​Aug – Nov 2023: I sent multiple emails to book the car for promised post-sale work. These communications were largely ignored or delayed.​January 2024: I formally raised the issue of excessive oil consumption. I was verbally "fobbed off" by your service staff, who claimed the vehicle was "fine" but failed to provide a written job card or diagnostic report.​September 2025: I revisited the dealership as the issue worsened (now 1L per 350 miles). I was again fobbed off; your staff cited a missed service as a reason to deny liability and quoted me £4,500 for a refurbished engine.​My Position:Under the Consumer Rights Act 2015, the vehicle must be of satisfactory quality and durable. An oil consumption rate of 1L per 350 miles on a premium-priced vehicle is evidence of an inherent manufacturing defect (specifically piston ring gumming and wet-belt degradation), which is a globally documented issue for the 1.2 PureTech engine.​The fact that I missed a service does not cause this specific manufacturing failure. Furthermore, your dealership ignored my reports of this fault as early as January 2024, when the vehicle was well within its service window and early ownership protection.​Requirements for Resolution:​Full Repair: A replacement or refurbished engine at zero cost to myself.​SAR Request: I await the results of my Subject Access Request sent to Lookers PLC to reveal the internal notes from my January 2024 visit.​The Motor Ombudsman: If I do not receive a satisfactory deadlock letter or resolution within 14 days, I will escalate this to The Motor Ombudsman and the Northern Ireland Small Claims Court for the maximum limit of £3,000.​I have already lost thousands in resale value due to your inaction. I will not accept a £4,500 bill for a defect you were alerted to over a year ago.​Yours sincerely,Rama

I took my car for its first service today and was advised that it needed new front tyres. I agreed to the work online and called the store to check if the time of collection would be changed. I was advised that it would not change the time and to come over at the agreed time. I had also asked for the sat nav system to be checked as it has not worked since getting the car and should fall under the Peugeot warranty. I arrived to collect the car to be told that they didn't realise I wanted the tyres done and claimed that they didn't know about the sat nav despite discussing it on the phone (when I called at 12.09 to check about pick up time after tyres were fitted). I also included it in the initial form I filled in to request a service booking a few weeks ago. I was told that it would take 10-15 mins if I was able to wait to finish the tyres and sat nav. I agreed to wait and had to organise for one of my children to be collected from school - thankfully I did as it took an hour! I was told that it was sorted and I could take the car. Drove away and the sat nav is still not sorted out. It does not know where the car is and the screen spins round. I am shocked that it was not checked before I left the store and was told that it was sorted when it is not.

I tried to logon with my google log in but it won't accept it. (I am not good at technology).I visited Charles Hurst on Friday 23.01.26. I bought a peugeot car and there was 1 key with it. Hursts ordered a second key for me and on my visit last Friday they programmed the key to the car.I was pleased that there was no charge and am happy with my visit.ThanksAileen Maxwell________________________________________

I am writing in regard to the ongoing and unresolved repair of my vehicle which is currently in your possession. This letter constitutes Formal notice that time is of the essence.Vehicle – 2018 PEUGEOT 308 (BSZ8118)Date of purchase – 13th June 2025Duration currently in your possession – 10 weeksPrevious repair attempts August, October and November (ongoing)Despite multiple opportunities to repair the vehicle, the fault remains unresolved. Most recently I was advised on Friday 23rd January that the required parts had arrived and that the vehicle would be ready for collection by Friday 30th January. I have since been informed that this is incorrect and there are still remaining parts to arrive.In addition, it appears that a warranty claim has been submitted with incorrect information, including an inaccurate purchase date and an inaccurate account of when the fault first occurred. These details do not reflect the true history of the vehicle or the repeated repair attempts already undertaken.Given the length of time the vehicle has been unavailable, the repeated failures to repair, and the ongoing delays, I am no longer prepared to allow this matter to continue indefinitely.I therefore under my Consumer Rights am requesting that my vehicle be fully repairs and made available by 30th January 2026 as well as written confirmation provided that all repairs carried out are covered by warranty with details of the scope and duration of that warranty.If the vehicle is not fully repaired and ready for collection by 30th January 2026, I will therefore treat this as failure to repair within reasonable time and will proceed to reject the vehicle and pursue all remedies available to me under the Consumer Rights Act 2015.

Great customer service

Sales staff very pleasant and knowlageable.