Errin was excellent, very knowledgeable, pleasant and extremely helpful. All in all a great day

My wife got a letter requesting to book her vehicle into a Peugeot dealership for a product recall issue. I took the vehicle there on Wednesday 18th January. As part of the recall, the service department produced a list of things they said the car needed.This included a tyre report, saying it needed four new tyres. This included the "space saver" tyre which has never been used. I was baffled why it would need replaced. In addition, one of the tyres had 2.5 thread and i was told by service department, "oh, you will only get another couple of hundred mile out of that tyre". I found this hard to believe (i would like you to check the accuracy of that suggestion) but as it was my wife's car, I agreed to get four new tyres. The car was sent to the tyre centre by service department. I paid for these in total with a debit card (£280). A few minutes later, the service department got a call to say the space saver tyre didn't need changed after all. I was told did not come with full thread like a normal tyre. This made me question did the service department actually do a proper and detailed review of my tyres at all. In particular the space saver tyre. I was offered a refund of £70 for the 4th tyre which was not fitted. Almost a week later, this still has not been refunded. My confidence this will be returned promptly is now in doubt. There was a few other items suggested that need replaced. We have subsequently brought the vehicle to our usual, qualified, long established independent garage who services this vehicle regularly and doesn't think they need replaced now.Whilst I fully acknowledge Charles Hurst have a duty of care to their customers to highlight any safety issues with vehicles they look at. I felt the service department were trying to maximise sales opportunities from the separate recall issue. Overall I do not have a good impression of your business as a result of this experience.

Customer is saying the vehilce has been 23rd December - recovered in due to an issue with wet beltcustomer there is no courtesy car till the vehicle will be look at, she is saying she happy to wait for her vehilce if you can give her loan car. customer requires vehilce to say to her elderly Mother and to get work . Customer not happy with the customer service.

I am writing to formally raise a complaint regarding the service of my vehicle, registration GMZ 7120, which was not handled as booked and caused significant stress and inconvenience. Please note I do not wish to be contacted by phone; a written reply only is required.On 29th December 2025 at 12:44, I received a call from Denise to schedule a service. The originally suggested date was 19th January, but I requested an earlier appointment before 7th January, as my wife is returning to work from maternity leave and I needed to avoid arranging childcare or bringing our one-year-old daughter. Denise kindly checked with the service department regarding the possibility of providing a courtesy car, as I had received one previously (I believe it was Jennifer Farmer’s car). Denise informed me that Jennifer was not in at the time of the call to check if a courtesy car could be arranged, but suggested it might be possible on the day.My vehicle also had a safety recall booked, and there is an issue with the rear heating blowing cold air unless the front heating is fully on. This is particularly concerning as my one-year-old daughter sits in the rear, and using full front heat to compensate could be unsafe.The car was booked for Monday 5th January at 8:30 am. However, upon arrival, I was told by service agent Holly that my appointment was not booked, and I would need to reschedule. I was frustrated, having driven almost 30 miles for over an hour in freezing conditions during a weather warning to keep my prearranged appointment. I expressed my concerns and requested to speak to a manager. After this, another staff member agreed to squeeze my car in.I would like to note the following issues caused by this mismanagement:• No courtesy car was provided, nor was any offer of a lift or alternative made.• I had to leave my house at 7:20 am and returned at 5:50 pm, having completed both journeys in freezing conditions during weather warnings, causing significant disruption.• The issue with the rear heating was not fixed or addressed; I was told I would need to book it in again. I have informed Holly that I will not be booking this vehicle in again with Charles Hurst and will be seeking another dealer for any future services or support.• My car is a mobility vehicle, which was known to your team, and I have mobility issues and other non-visible problems, making the lack of support particularly unacceptable.• The only person who came over and spoke with me throughout today was Jennifer Farmer, the sales representative who assisted with the car purchase, who was professional and is a credit to Charles Hurst.• This is not the first time a booking has not appeared on your system. The same occurred on 19th August 2025 during a previous recall. On that occasion, my wife and our then 8-month-old daughter attended, and yet again, the only person to check on us was Jennifer Farmer.This issue has also been raised directly with Motability due to the inconvenience and lack of appropriate support.I am extremely disappointed with the lack of communication, planning, and customer care, particularly given the prior arrangements discussed, the history of missed bookings, and the nature of my vehicle. I request a formal apology and clarification of whether any compensation for the stress and inconvenience caused will be offered.I look forward to a written response.

Fella did not seem interested at all

This morning my puegeot 3008 ev ond year old was electrically dead and i had to request rac assistance. They messed about for about an hour and eventually managed to get it started but advised that it was only a temporary fix and suggested i take the car straight to thd nearest peugeot dealer which i did. I took it to the peugeot dealer on boucher road brlfast and explained the situation and that i will probably encouter the same issue the next day as the rac fix was only a temporary fix. Initially the service rep seemed keen to help but when he realised that i had nt bought the car at his dealership he told me he was to busy and could help. I asked to speak to the service manage (mr noel hamilton) who told me was far to busy to assist me and advised that i take my faulty car elseware even after i told him it was under warrantee and that i had bought numerous cars from charles hurst. Leaving me to drive the car away unaware when the fault will happen again. Can you please investigate this and tell me of this is usual practise. He was very abrupt and just was nt interested in helping me in anyway.

Courteous attention.

You would expect the car to be checked over before it left the showroom. The mirror on the passenger side does not go in automatically when you lock the car.

I work for a leasing company (Alphabet GB) we have purchased this vehicle - CE25XRU which was fault within 300 miles from delivery. We contacted Charles Hurst who say the supplier is Lookers in Cardiff. We have contacted a Chris Hyde there and have not had a response. We are becoming increasingly frustrated as is the end user who advises they will be taking us to Court. If this happens we may look to seek damages from the supplier Charles Hurst Belfast. In any event, whether its Cardiff or Belfast - we need an urgent response.

Length of time vehicle was with charles hurst peugeot, communication from charles hurst in relation to the delay and a vape found in my car. (Absolutely disgusting when your grandchild lifts it)Not even sure if all the recalls have been addressed.