Errin, sales person was very helpful and explained everythi g clearly.

cust car recalled been booked in for next week Cam shaft fault. Monday the cust car broke down and had the car towed to where she purchased it. They thought it was the fault with the cam shaft. Cust was advised to get the car towed to the dealership, this has happened today and the dealership refused to take it even though the garage had been told on the phone, apparently there was no information in connection with this.

Dear LookersHaving arrived at Charles Hurst, Peugeot, Belfast last Friday, 14/11/25 for an oil and oil filter change. Soon after checkin, their service personnel took my keys, drove away without informing me where he was going.After a few hours, I was notified my vehicle was ready for collection whereby I noticed they half washed the exterior.The same chap returned my keys, supplied a receipt with zero balance to pay, which I found odd.Having already checked the cost for this basic service is usually between £68 and £113 at an independent garage, while a full service including an oil change will be between £151 and £238.Charles Hurst service department eventually contacted me soon after seeking payment of £289 which is extreme and unjustified.Not only do I feel cheated but it was a disgrace how I witnessed an old gentleman struggling to understand his bill when a female employee listed the faults for his vehicle which he debated saying his son was a mechanic which he hadn't detected most of the faults listed.The chap who dealt with me mentioned additional faults with my brakes, shoes and a drum needing replaced soon at an approximate cost between £700 - £800.Trading Standards. office Of Fair Trading etc. should be all over this department as they are clearing ripping customers off.I await your response.RegardsShane McKernan

Errin in charles Hurst Peugeot Belfast was very helpful .

Im writing regarding my Peugeot 308 1.2 PureTech GT Line (Reg: BSZ 8118) to formally document a persistent engine fault and abnormal oil loss, which remains unresolved despite the car being looked at twice.Background:June 2025: Car PurchasedJuly 2025: Engine warning light first appeared while driving.August 2025: Vehicle was diagnosed under warranty; repair carried out including replacement of oil pressure strainer, seals, sump cleaning, and fresh oil.October 2025: Vehicle returned again with same fault; seal paste applied and oil topped up.November 15, 2025: i was advised by a member of staff to top up engine oil due to engine fault light coming back on. I topped up oil; by November 19, the dipstick was dry again. The engine warning light and oil light has continuously come on and off while driving. I have asked to speak to a manager but no contact has been madeThis clearly indicates a continuing engine fault issue and possible oil issue which has the potential to cause serious engine damage. I am extremely concerned this has not been resolved, and I wish to protect my rights under both the manufacturer’s warranty (due to expire 11 December 2025) and the Consumer Rights Act 2015.My Request:I am requesting that you:Book the vehicle in urgently for a full inspection and repair under warranty.Provide written confirmation that this fault has been documented prior to warranty expiry.Ensure any necessary repairs are carried out free of charge, even if work extends past 11 December, since the fault was reported well within warranty expiration dateI would appreciate written confirmation of receipt of this email and confirmation of a booking date. If you are unable to resolve this satisfactorily, I will pursue next steps via Peugeot UK Customer Care, the Motor Ombudsman, or Trading Standards NI, as appropriate.Additionally, as this fault has been ongoing for several months and has not been successfully resolved after previous repair attempts, I would like to make clear that if this next repair does not permanently rectify the issue, I will need to discuss my statutory rights under the Consumer Rights Act 2015, including the right to a replacement vehicle or a refund with a reasonable deduction for usage.Id appreciate a response before the close of business on the 21st November 2025 indicating the next steps.

customer unhappy as vehicle is currently in for diagnostic and had to pay £168 and has now been advised that vehicle is requiring further testing and additional £168 is required. has been there since 10.30 waiting.

I would like to make a complaint im jordan bustos and my car reg is bsz 7366 about my vehicle being not fixed properly..six months ago i get serviced it to peugeot belfast boucher rd and they said and then i returned it because its misfiring and they said they need to replace timing belts plugs , battery it etc. cost me 1350 and then i returned the car bec its still misfiring and eml light was on to make the long story short they said they need to replace the engine..and ive waited for 2 months for that engine which they coming from france and then they put the new engine and i paid almost 9 thousand pounds already altogether.. but i brought it back again because i brokedown on the motorway eml light is on again needs to be towed to charles hurst belfast again and when they fixed the issue the next i brought it back again because eml light is on again up to now it is as we speak it is still they said they have no time to fixed it ..now will i refer this to the motor ombudsman to complain the matter

Hi Caitlyn,Thank you for the update. Noel had advised that the vehicle was expected to be completed and road-tested by today, so I was hopeful it would be ready.I understand that all necessary repairs are being carried out, and I appreciate the work going into the vehicle. However, we are now in week five without a car. I have been trying to secure a courtesy car for most of the past weeks, and I was informed that none was available last week. At the moment, I am trying to keep my business running, but without a vehicle it has increasingly become very difficult. My work involves transporting children to and from school, as well as to activities, which is becoming particularly challenging under these circumstances.Could you please advise if a courtesy car might now be available, or if there is any alternative support you can provide until I am able to collect the vehicle?Additionally, could you confirm the cause of the delay and whether the vehicle will definitely be ready by Wednesday morning?Kind regardsClaireOn Mon, 10 Nov 2025 at 13:06, Caitlyn Warnockwrote:Hi Claire,The vehicle is still being worked on in the workshop but we are on the build up. The hope is to have the engine and the track rod ends fitted and the vehicle running by the end of the dayIt will need to be road tested once the work is complete so I would say we are safe to say it should be ready for Wednesday morning pending the results of the road test.Either myself or Noel will contact you tomorrow to confirm all is okRegardsCaitlyn WarnockSenior Service AdvisorBelfast Peugeot62 Boucher Road | Belfast | BT12 6LRT: 028 9038 3444charleshurstgroup.co.uk/peugeot________________________________________From: Ducklings DaycareSent: 10 November 2025 13:02To: Noel HamiltonCc: Caitlyn WarnockSubject: Re: Car collection.External Sender: Confirm legitimacy before acting.Thank youClaireOn Mon, 10 Nov 2025 at 12:50, Noel Hamiltonwrote:Sorry Claire out of office most of today but @Caitlyn will check on vehicle and advise.NoelNoel HamiltonAftersales ManagerBelfast Peugeot62 Boucher Road | Belfast | BT12 6LRT: 028 9038 3444 M: 07766605180charleshurstgroup.co.uk/peugeotFrom: Ducklings DaycareSent: 10 November 2025 12:31To: Noel HamiltonSubject: Car collection.External Sender: Confirm legitimacy before acting.Dear Noel,I have arranged transport to collect the vehicle today. Could you please confirm a suitable time for collection and advise if there is any documentation I should bring or will need to take with the vehicle?Kind regards,Claire

Offered a test drive when we arrived on spec, and Jennifer was very helpful and answered all our questions.

> From: Derek Frank Webb> Sent: 01 November 2025 11:18> To: Vehicle Complaints> Subject: Charles hurst Belfast>> External Sender: Confirm legitimacy before acting.>>> My name is Derek webb my car is Peugeot 3008 reg KP65DWF>> On 25/9/25 some 35 days ago Charles Hurst carried out repairs on a faulty parking break that needed a full repair which cost over£500 invoice number 26315789.>> About 10 days ago the sign on dashboard came up faulty parking break. It went off immediately so it seemed no concern.>> However today 1st November I attempted to drive the vehicle and the parking break faulty came up with all the ABS, ESP, warnings and couldn’t move the car. Having messed about with foot break was able to drive car but without parking break.>> How can this go again within 35 days was it a second hand system put in our car. We expect quality service and a new system for the cost we paid.>> I contacted Charles hurst spoke with holly who left me hanging on phone for over 15 min. I called on my wife’s phone only to be told holly is out back with mechanics. Holly finally came back and apologised saying she was dealing with another customer. Where all I wanted was her to book me in. She was saying about coming in later in the week.> NOT GOOD ENOUGH>> I have told them I am arriving at 10am Monday morning and I will create a scene if this is not sorted out with the management as I expect work to be carried out properly being a reputable garage.>> You expect a new parking break system to work for more than 35 days under surely a guarantee.> And really I shouldn’t be driving the car with no handbrake but never offered it to be collected as it’s completely Charles hurst fault. The last time it went, the mechanic advised us not to drive it for safety reasons. So now as a result of this not being properly done by your mechanics we are expected to drive it from our home to Charles hurst which is 26 miles and if we got stopped by police through Charles hurst not carrying out the repairs properly.> If Charles hurst on Monday morning say we have to come back we will get this looked at by the ombudsman and make further complaints to them to see if it was a new system put in.> I am not happy as you can imagine.>> Derek webb