Jamie was very friendly and respectful of my time by making the process as smooth and efficient as possible.

The actual repair, when I eventually got it, was excellent. I could not give 5 stars because of the very protracted waiting times prior to the repair taking place.Initially I had 2 services at which the problem was not addressed. The problem got much worse, so I requested a diagnostics. I had to wait 6 weeks for that whilst the problem (starting the vehicle) continued to worsen.Eventually the diagnosis revealed that a "battery stabilisation protection unit " would be required. I made payment (£596) in advance as requested. I was given an ETA of 3 days. In fact, the delivery took 2 weeks. During that time nobody saw fit to contact me to explain that a substantial delay was being experienced. So, I am unable to give a 5-star rating, but was pleased that the vehicle is now giving no further cause for concern.

Great service and very helpful staff

The salesman was very polite and pleasant to deal with, he gave a follow up phone call with email and video of the call

Veey helpful and got back to me straight away about my enquiry

Customer service was excellent especially Jennifer

From start to finish I was told what was happening and how long it would be witch I found very helpful so I was able to walk round the other cars outside and inside just to see what was on offer

Very courteous treatment.

Was so well looked after and felt so welcome at Jennifer's desk and had everything running so smooth she needs a pay rise

Adam was my first point of contact and his customer services skills were excellent. Adam helped and really exceeded my expectations of Charles Hurst, after having poor service from Landrover Dept. Adam got back to me when he said, great communication. The service I hope is good and my car will preform well to its next service, thank you