Charles Hurst Peugeot Belfast
4.9/5
4.9 /5
1,122 Verified Reviews
62 Boucher Rd, Belfast, Belfast, BT12 6LR, GB
028 9038 3444
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,122 Verified Reviews
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4.0/5
4.0 /5
I was very happy with Jennifer in the Belfast branch helping me with my first ever motability car but I had a very poor and stressful experience from Peugeot themselves losing my car and no one being able to find out where it was or to its traveling round France for weeks on end and not being able to find someone to bring it in the UK. I felt the system of Jennifer emailing admin for them to then email logistics, wait for them to reply if they could even find the car and then get back to myself a horrendous experience and extreemly poor method of communication. Even when I complained to customer care thinking they may be able to help a bit more i was wrong and they just asked Jennifer what she knew about my car. It was a complete joke and something desperately needs to change with this ineffective and prehistoric method of communication. I couldn't even speak to someone higher up in the chain of command because they would just ask Jennifer again what she knew and I didn't want to bother her any more than I already was. Or giving Jennifer the wrong information leading me to selling my own car 10 weeks early hence my frustration and anxiety not being able to get out and about in that time period. I know this will not happen next time as i will be swopping one motability car for another and wont be without a car for an extended period of time so perhaps I will have better feed back then apart from Jennifer is an excellent sales woman and very knowledgeable about the motability scheme and got my car to me as soon as she possibly could.
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5.0/5
5.0 /5
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5.0/5
5.0 /5
James was fantastic from start to finish, never any issues, quick to resolve any questions I had, nice friendly attitude always from James. As it’s a Motability product ordered service plan is N/A. Will be more than happy to use James again in the future when re-ordering a car.
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5.0/5
5.0 /5
Jennifer delivered great customer service
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5.0/5
5.0 /5
Great service! Couldn’t ask for better.
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5.0/5
5.0 /5
Jennifer was fabulous
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5.0/5
5.0 /5
Overall experience excellent. Were just waiting for the vehicle availability thats suit our budget and specs...
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5.0/5
5.0 /5
Jonny was excellent service who was looking after me
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5.0/5
5.0 /5
The staff and experience were exceptional .
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5.0/5
5.0 /5
Friendly professional staff, not intimidating like other car sales people can be. Patient and reliable, no negatives to report.