Bought used van from used direct Newtownabbey on 26/8/25 NGZ3164 £8418.00 2/ years warranty broke down on the 13/10/25 left into hurst Peugeot Belfast .given van to use as they are waiting for warranty company to accept claim was told on the 17/10/25that work should start on Monday 20/10/25and that van hopefully ready on Wednesday no joy problem with warranty I feel that I am being given the run around and getting nowhere the van is broken and should be fixed I feel I should be given my money back and I will buy a another van at your used.van Belfast .

My car has been with yourselves since the start of august 2025, my car is under manufacture warranty and has still not been fixed as of 21/10/25. It’s a disgrace that Peugeot Charles Hurst and Peugeot the manufacturer is not taking responsibility and fixing the car that is well and truly still under warranty, and through no fault of the customer. I am loosing out on time and value of my car which I still pay for.There has not been great communication or responsiveness from yourselves, I have rang on numerous occasions with no call back or updates. I have also contacted Motability and RAC who have also contacted use and still there is no further update.I’m really unhappy with this service and I am asking use to provide me a date or time period of when use will have my car fixed and for me to be able to pick up.

had a vehicle that needs to be fixed, but the vehicle has not been fixed since been in. parts have been ordered for the car but then cancelled last minute. took time off work to collect the car but when arrived have been turned away for car not been ready.been waiting for 3 months for car repair, not happy with our the aftersales is showing customer service and not happy overall about the service provided.courtesy car has been provided but car was provided with 37 miles in the car rather than the full tank offered. feels like been past pillar to post and feels like its just excuses given to customer from the dealership.resolution looking- car to be fixed and returned to them and be treated better from the customer service and dealership as a whole.

I was entirely happy with the service which you provided.

My company car XGZ4334 was purchased in August 2024. It developed a fault in early 2025 where an intermittent locking sensor failure meant it wouldn’t drive. This continued for months until I was stranded leaving a hospital stay in April 2025 when the car wouldn’t operate. The car had to be recovered to Charles Hurst using my insurance. It took over a month to have the part ordered and the car fixed.This same fault has now occurred again, where it was unable to drive on 11th October. After several attempts and a delay of 45 minutes we finally managed to move the car. It’s now parked at home and again it failed to drive yesterday, 12th October.My husband, the company director of the company who own the car, called to arrange a repair.1. The car does not move, but the Charles Hurst call handler says we must somehow bring the car to Charles Hurst - despite this being a recurring fault in a car sold to us by Charles Hurst Peugeot. This is not our fault and recovery of this faulty product should absolutely not be our responsibility- this is shockingly bad customer service.2. The soonest appointment we’ve been offered is 5th November - over 3 weeks away. Does Charles Hurst have no concept of the reason why cars are necessary? - that we could somehow just have no vehicle for 3 weeks? There was no offer of a ‘courtesy’ car, instead Charles Hurst view this as an upselling opportunity by offering a car rental at the substantial cost of £35 per day. This is a seriously underhanded tactic and can only be viewed as Charles Hurst attempting to fleece a customer who is already suffering losses due to Charles Hurst selling a product that is not fit for purpose. Again, a pure lack of customer service is evident, and instead, Charges Hurst is engaging in the reprehensible act of viewing a fault as a sales opportunity.3. Given the evidence of this underhanded nature of Charles Hurst, I now have no faith that our 3 year warranty will be honoured. The warranty will expire on 31st October 2025 and Charles Hurst have conveniently given us a service date beyond the warranty expiration. I want confirmation in writing that Charles Hurst will honour our warranty because this is a faulty product with the recurring fault occurring within the 3 year warranty period.In the 15 months since purchasing the car, I will be expected, by Charles Hurst, for a minimum of 2 of those months to just manage without a car because the product is faulty, and with zero assistance from Charles Hurst.I expect Charles Hurst to rectify the above failings in customer service, and detail how they intend to make good on selling my company a product that’s not fit for purpose. I expect a reply within 5 working days before I escalate the matter to trading standards, with the full support of Citizens Advice.

No problems at all, Everything was good.

You didn't respond and the car I was considering was sold

Ten out of ten car is performing very good sales staff very good and friendly

You did great. Very happy Erin in peugeot motability. She went out of her way to make sure we were happy with our decisions without being pushy. Erin went through every detail and we also purchased the body treatment for the car and I felt it was my decision, yet again not pushing it on me.Erin went over the car with us and kept in touch keeping us up to date.Very happy with my experience overall.My first all electric car so looking forward to driving it.Thank you so much for an informed knowledge and pleasant experience.Peugeot e 3008.

Terrible. Will be there for the third time to fix my car still have not got the right part to fix my. Last time I was there I had to wait for 5 hours to be told they got the wrong compressor. I bought my car only a few weeks ago. Not happy with the service