Offered a test drive when we arrived on spec, and Jennifer was very helpful and answered all our questions.

> From: Derek Frank Webb> Sent: 01 November 2025 11:18> To: Vehicle Complaints> Subject: Charles hurst Belfast>> External Sender: Confirm legitimacy before acting.>>> My name is Derek webb my car is Peugeot 3008 reg KP65DWF>> On 25/9/25 some 35 days ago Charles Hurst carried out repairs on a faulty parking break that needed a full repair which cost over£500 invoice number 26315789.>> About 10 days ago the sign on dashboard came up faulty parking break. It went off immediately so it seemed no concern.>> However today 1st November I attempted to drive the vehicle and the parking break faulty came up with all the ABS, ESP, warnings and couldn’t move the car. Having messed about with foot break was able to drive car but without parking break.>> How can this go again within 35 days was it a second hand system put in our car. We expect quality service and a new system for the cost we paid.>> I contacted Charles hurst spoke with holly who left me hanging on phone for over 15 min. I called on my wife’s phone only to be told holly is out back with mechanics. Holly finally came back and apologised saying she was dealing with another customer. Where all I wanted was her to book me in. She was saying about coming in later in the week.> NOT GOOD ENOUGH>> I have told them I am arriving at 10am Monday morning and I will create a scene if this is not sorted out with the management as I expect work to be carried out properly being a reputable garage.>> You expect a new parking break system to work for more than 35 days under surely a guarantee.> And really I shouldn’t be driving the car with no handbrake but never offered it to be collected as it’s completely Charles hurst fault. The last time it went, the mechanic advised us not to drive it for safety reasons. So now as a result of this not being properly done by your mechanics we are expected to drive it from our home to Charles hurst which is 26 miles and if we got stopped by police through Charles hurst not carrying out the repairs properly.> If Charles hurst on Monday morning say we have to come back we will get this looked at by the ombudsman and make further complaints to them to see if it was a new system put in.> I am not happy as you can imagine.>> Derek webb

Dear CH/Lookers,I have worked around the world for almost 40 years , and always look for examples of excellent customer service.I first visited the Burj el Arab in 2000 and was blown away with the Quality of Customer service.We had a complaint re a budget car purchased for a 1st time driver in Belfast, CH. It was not managed well.Then we were contacted by Noel Hamilton.Noel Hamilton was excellent in resolving the complaint satisfactorily, in a very timely manner.Can you please thank Noel for his assistance, which was very much appreciated.Kevin & Caoimhe Flannery.

[Jack Thompson4 BENTINICK STREET]Belfast BT15jackie.thompson50@hotmail.com[07480118330]31st October 2025Customer Service DepartmentCharles Hurst PeugeotBoucher Road.Subject: Complaint Regarding Delay in Repair and Lack of CommunicationDear Sir/Madam,I am writing to express my dissatisfaction with the service I have received concerning the repair of my car, which was brought in due to a software problem.Despite the initial diagnosis, the car has not yet been repaired or made ready for collection. What has been particularly frustrating is the complete lack of correspondence or updates regarding the status of the repair. As a customer, I expect timely communication, especially when there are delays or complications.The absence of updates has caused me significant inconvenience, as I rely on my car for daily transportation. I kindly request that you provide an immediate update on the status of the repair and a clear timeline for when I can expect my car to be ready.I hope that you will address this matter promptly and improve your communication with customers to avoid similar issues in the future.Thank you for your attention to this matter.Sincerely,Yours[Jack Thompson]

My vehicle is awaiting a repair this last several days when will I even get an update ( WHEN )

Amazing so quick and explained everything

Dear Charles Hurst Peugeot,I am writing to formally raise a complaint regarding the repeated issues, lack of communication, and unacceptable service I have experienced with my recent booking. At this stage, I am requesting compensation or that the outstanding work be completed free of charge, given the repeated inconvenience, wasted time, and clear mishandling of my case.To summarise the situation:• I originally booked a service through the Peugeot app which was accepted in the app. On the day of the service I called to confirm the service but was told that despite it being booked on the app the centre in Belfast never confirmed so I rearranged the service.• On 22nd September I went in for the service. I paid £565.04 for work carried out that day and was told some outstanding work had to be done and paid for later. I was then informed I still owed a further £600+, despite the original agreed quote being £675.15 in total for the full service and work required. This was completely inconsistent with the quote provided and raised understandable concern.• Despite multiple calls from me, I was continually fobbed off and told, “we’ll see what we can do for you,” as if the issue were my fault.• The car was meant to be collected the following day but this did not happen, and no one called to update me. I had to chase again multiple times before it was agreed that the work would be done at the originally quoted price.• I then had to chase again to get the car booked back in. Despite being told it would be collected, I ended up having to call from abroad (Spain) when it still hadn’t been picked up from my wife’s place of work.• The car was eventually collected and returned the same day — with none of the work done — and I was given a series of inconsistent excuses.• It was then booked in for a fifth attempt. However, upon arrival, I discovered it was not even on the booking list for that day. I was also told the part was expected to arrive “yesterday,” which made little sense given that “yesterday” was a Sunday plus it was clear I wasn’t on the booking list.At that stage, I drafted this complaint but never sent it. However, a full week has now passed, and still no one from your team has contacted me. This complete lack of communication is unacceptable and has only added to my frustration.We have now had to rearrange our plans five separate times, I have had to make repeated calls for updates, and the job remains unresolved. The courtesy car offered is of no use — my own car simply needs the agreed work completed.At this point, I am extremely disappointed and angry with how this has been handled. I expect an immediate response and resolution — specifically, either compensation for the ongoing inconvenience or completion of the remaining work free of charge.Please confirm how you intend to resolve this matter within 48 hours.Kind regards,

We had an appointment with Erin to look at the new 3008 and the car was lovely but Erin was even better she was kind considerate and very welcoming and because of Erin i plan to book another test drive and i think i will be going for the 3008 and this says alot not only for the car but for Erin as i have driven virtually nothing else other than Vauxhall.

purchased a vehicle in July used. Has had major engine failure last week. The vehicle was recovered to branch. Cust called service and spoke with Logan his attitude is disgraceful. Husband call this morning in connection with the cc, and he has not been keeping the customer upto date. The cust is not happy with the service she has received.

Absolutely great,Lewis was so helpful and loving my new 3008, thanks