This is the only email address I have and so I trust that you will pass it on to your manager.I want to set out the sequence of events since I left my car in with your garage for a service on 10th October 2025.1. I left my car in for a service on 10th October 2025. On that date I was informed that my car was subject to a recall due to a fault with the camshaft and that a test would be carried out to ensure everything was in working order. I lifted the car later that day to be told that everything was fine and that the car only required an oil change and air filter change.2. On Tuesday 14th October 2025 the car would not start. I therefore called your garage to find out what else had been done to the car when it was in for servicing. I was informed that you simply carried out the test on a computer, and the result came back that everything was fine.3. On Wednesday 15th October 2025 I called a mobile mechanic and asked him to call at my house to assess the car.4. The mobile mechanic called out to my house on the morning of Thursday 16th October 2025 and called me to advise that the engine camshaft would not turn when the engine was starting up and that he was amazed that the car had recently been serviced. He further said that the oil was only half full and, in his opinion, it was old oil.5. I called your garage to advise you of what the mechanic had said and asked that you arrange to collect the vehicle from my house. You said that you did not carry out that service but that if I was to get the car to you, you would get it looked at straight away. I therefore called Agnews Recovery Services who attended that day and collected the vehicle and left it at your garage.6. I called on the Friday (17th October 2025) to seek an update and was told that the car was being looked at but no decision had been made. I asked if I would get a courtesy car and I was advised that I should get one if Peugeot agreed to carry out the repairs. I said that this was our family car and that we needed it because we could not travel anywhere as a family without it. It was also impacting school lifts because the other car we had was not big enough to fit 4 children, meaning that either me or my wife had to leave work early to assist with collections. I have also had to loan a vehicle from my mother at present, but it is not suitable for children. I stressed that I needed a courtesy car, and it needed to be a 7-seater.7. I constantly called the garage for updates from Friday 17th until Tuesday 21st October 2025. Some days I called 2/3 times (mainly because I was promised calls, but none were ever made). During those calls I was told that this issue had impacted various customers and that Peugeot carried out the full repairs and provided a courtesy car. It was finally confirmed to me on Monday 20th October 2025 that Peugeot would take responsibility for the fault with my car and would provide me with a courtesy car. When I asked why I couldn’t be provided with a courtesy car immediately I was told something about you needing some “part numbers” before I was able to get a vehicle and that they took 48 hours to obtain from the date of ordering the parts. This seemed bizarre and I said that to you. In any event I was glad we were almost at an end, and I sent you all of the licences sought so that you could sort out insurance. I reiterated in my email the requirement for a 7-seater and at least 3 isofix points. As I said then, I simply wanted a vehicle similar to what I had.8. You emailed me on Wednesday 22nd October 2025 to advise me that a car was ready for me to collect. I called you to ensure all was in order and you said it was. I didn’t even think to ask if I was getting a 7-seater given that it was the focus of almost every one of our conversations and my below email. I left work early yesterday to call down to collect it. You then showed me to a car which would struggle to fit 4 people. I told you that I had constantly informed you, on the telephone and via email, that I required a 7-seater car. You simply retorted that it was all you had. I then asked to speak to your manager, and you informed me he was on leave. You then said your assistant manager was there and you asked him to speak to me.9. Your assistant manager came out and asked me what the problem was. I told him that, for almost 2 weeks, I was without a vehicle due to something that Peugeot had taken responsibility for. For a full week I had told Peugeot that I required a 7-seater car and that it was causing me significant inconvenience. Your manager then said that he would make a call to see what he could do. He then came back to advise that he could not provide another vehicle and that I could take the one provided. I asked him if he could contact a hire company such as Enterprise and he said you do not do that. I told him that the car provided was of no use to me and I left in my mother’s car again.10. I called Peugeot UK after I left your garage and lodged a complaint for the customer service I experienced. They asked me to seek the “Back Order Number” from you and said they would arrange to get the parts quicker to you once I provided the number to them. I have been given a case number to reference when I call them. Please provide that number, by return.11. I have now spoken with a company who will loan a 7-seater to me at a cost of £199.99 plus Vat per day. I am getting that vehicle today. We are coming into the Halloween break, and we need a 7-seater to travel together as a family.I put you on notice that I intend to seek all expenses incurred by me to include the service fee, mechanic fee, recovery fee, any depreciation on my mother’s car and expenses incurred in travelling to Derry to collect it, and for the expense incurred in hiring a vehicle until such times as my vehicle is ready for collection.

I wish to submit a complaint about my recent purchase, and subsequent handling of its repair at Charles Hurst Belfast.We purchased our Peugot 3008 in July 2025, and spent approximately £14,000 on this car and it’s warranty. Within 4 months, the car had a major engine failure and as a result was towed back to Charles Hurst Belfast on Saturday the 18th of October.Since our car was towed have received zero update on its progress or return. We cannot reach anyone at Charles Hurst for an update without spending hours on the phone, and we are constantly redirected from line to line with no one having any idea who we need to speak to.Finally two later we spoke to someone from Peugot who was extremely unhelpful. He was unable to advise on any timeline for the cars repair except to say that there are multiple other cars in front of us also awaiting repairs or on the status of a courtesy car.We have been left with no car and no idea when we will get it back, not even four months after it was purchased. This has caused huge disruption as I am heavily pregnant with multiple urgent doctors appointments, and my husband requires the car to get to work.Given that the car is still well within warranty and was only purchased recently, this situation is completely unacceptable. Under the Consumer Rights Act 2015 (UK), a vehicle must be of satisfactory quality, fit for purpose, and as described. A major engine failure within four months of purchase clearly breaches these standards.I am therefore requesting the following:1. A full written update on the status of the repair and the expected completion date, within 48 hours of this letter.2. A courtesy car or suitable temporary replacement vehicle to be provided immediately while repairs are ongoing.If I do not receive a satisfactory response within a reasonable timeframe, I will have no choice but to escalate the matter further — including to the Motor Ombudsman, Competition and Consumer Protection Commission (CCPC) / Trading Standards, and, if necessary, seek legal advice regarding my consumer rights.Please see below our contact details:

Bought used van from used direct Newtownabbey on 26/8/25 NGZ3164 £8418.00 2/ years warranty broke down on the 13/10/25 left into hurst Peugeot Belfast .given van to use as they are waiting for warranty company to accept claim was told on the 17/10/25that work should start on Monday 20/10/25and that van hopefully ready on Wednesday no joy problem with warranty I feel that I am being given the run around and getting nowhere the van is broken and should be fixed I feel I should be given my money back and I will buy a another van at your used.van Belfast .

My car has been with yourselves since the start of august 2025, my car is under manufacture warranty and has still not been fixed as of 21/10/25. It’s a disgrace that Peugeot Charles Hurst and Peugeot the manufacturer is not taking responsibility and fixing the car that is well and truly still under warranty, and through no fault of the customer. I am loosing out on time and value of my car which I still pay for.There has not been great communication or responsiveness from yourselves, I have rang on numerous occasions with no call back or updates. I have also contacted Motability and RAC who have also contacted use and still there is no further update.I’m really unhappy with this service and I am asking use to provide me a date or time period of when use will have my car fixed and for me to be able to pick up.

had a vehicle that needs to be fixed, but the vehicle has not been fixed since been in. parts have been ordered for the car but then cancelled last minute. took time off work to collect the car but when arrived have been turned away for car not been ready.been waiting for 3 months for car repair, not happy with our the aftersales is showing customer service and not happy overall about the service provided.courtesy car has been provided but car was provided with 37 miles in the car rather than the full tank offered. feels like been past pillar to post and feels like its just excuses given to customer from the dealership.resolution looking- car to be fixed and returned to them and be treated better from the customer service and dealership as a whole.

I was entirely happy with the service which you provided.

My company car XGZ4334 was purchased in August 2024. It developed a fault in early 2025 where an intermittent locking sensor failure meant it wouldn’t drive. This continued for months until I was stranded leaving a hospital stay in April 2025 when the car wouldn’t operate. The car had to be recovered to Charles Hurst using my insurance. It took over a month to have the part ordered and the car fixed.This same fault has now occurred again, where it was unable to drive on 11th October. After several attempts and a delay of 45 minutes we finally managed to move the car. It’s now parked at home and again it failed to drive yesterday, 12th October.My husband, the company director of the company who own the car, called to arrange a repair.1. The car does not move, but the Charles Hurst call handler says we must somehow bring the car to Charles Hurst - despite this being a recurring fault in a car sold to us by Charles Hurst Peugeot. This is not our fault and recovery of this faulty product should absolutely not be our responsibility- this is shockingly bad customer service.2. The soonest appointment we’ve been offered is 5th November - over 3 weeks away. Does Charles Hurst have no concept of the reason why cars are necessary? - that we could somehow just have no vehicle for 3 weeks? There was no offer of a ‘courtesy’ car, instead Charles Hurst view this as an upselling opportunity by offering a car rental at the substantial cost of £35 per day. This is a seriously underhanded tactic and can only be viewed as Charles Hurst attempting to fleece a customer who is already suffering losses due to Charles Hurst selling a product that is not fit for purpose. Again, a pure lack of customer service is evident, and instead, Charges Hurst is engaging in the reprehensible act of viewing a fault as a sales opportunity.3. Given the evidence of this underhanded nature of Charles Hurst, I now have no faith that our 3 year warranty will be honoured. The warranty will expire on 31st October 2025 and Charles Hurst have conveniently given us a service date beyond the warranty expiration. I want confirmation in writing that Charles Hurst will honour our warranty because this is a faulty product with the recurring fault occurring within the 3 year warranty period.In the 15 months since purchasing the car, I will be expected, by Charles Hurst, for a minimum of 2 of those months to just manage without a car because the product is faulty, and with zero assistance from Charles Hurst.I expect Charles Hurst to rectify the above failings in customer service, and detail how they intend to make good on selling my company a product that’s not fit for purpose. I expect a reply within 5 working days before I escalate the matter to trading standards, with the full support of Citizens Advice.

No problems at all, Everything was good.

You didn't respond and the car I was considering was sold

Ten out of ten car is performing very good sales staff very good and friendly