Lovely people to talk to

Stephen Power is fantastic, personable, friendly and knows his stuff. Nothing is any bother to him!

They were able to accommodate me on very short notice and did what I asked for.

External Sender: Confirm legitimacy before acting.Hello,I might have already sent this but I can't find it in my outbox and I'm not sure if it sent so I will send it again.Further to our conversation this morning I am emailing to confirm I would like to make a formal complaint about being missold trim features that no longer come on the model of car I leased, namely the "4control" 4 wheel steering system that was only available in the top trim model of the Austral, the Alpine Iconic Techno Esprit.I do not accept that Ruth would not have known anything about this feature, that seems ridiculous that someone who's job was to sell people on cars, didn't know the features that came on it or even previously came on it. The dealer manager said "Ruth would not have known the term 4motion and that term was shown on the price sheet that included the different trim packages and how much the advanced payment was.Thank you for offering to refund the £250 fee I would incur for changing the car early to one more comfortable to drive with my condition. I would not like to take this step currently, I suspect I am not the only person to have fallen foul of the well documented miscommunication that occured between Renault manufacturing and their dealership and the Motor Ombudsman will find in my favour. I reserve all rights afforded to me under the Consumer Rights Act (1987) and the Consumer Protection Act (2015).SincerelyPaul Budden

Hi, what was the Recall for my car about? wasn't told..Kind regardsWalter

Test drove a Clio recently at Renault Belfast. I made it clear I wasn't interested in the products they were upselling but it seemed mandatory for them to show me the presentation which was ridiculous.I was disappointed in the price they quoted for the Clio and the suggestion that my trade in needed a lot of work (it didn't and other dealers never even mentioned it). I advised that I had been given a quote from a different dealer for a different car and it was very similar to theirs despite the other car being of a higher value with more features. The sales manager seemed to question this despite me showing him the other car. When I asked if that was the best they could do, they refused to come down on price, didn't try and offer me anything else and so I walked away. They never even followed up with a phone call to see if there was anything else they could do.All they seem interested in upselling those products.

Took time to explain all details to us.

When I contacted Renault I was given an appointment on the day I asked and on arrival we were welcomed to the showroom and advised that the person we had an appointment with was out on an appointment and were offered refreshments. Once available the salesperson we had appointment with welcomed us and showed us to their desk as I had already given them the details of the vehicle I was looking to order. It was a quick and simple transaction and I had all my paperwork ready that we just had to run through the final decision making processes for the order.

I Recently bought a 2021 Renault megane which cost over £10,000. The car was sold smelling off smoke, had screeching brakes, faulty alarm, rear window didn't de-mist and there was damage to the engine trim. It was held for a week to 'fix these issues' but the repairs were honestly pathetic.The brakes still screech, the alarm still randomly goes off, the trim wasn't repaired and the new rear window that was fitted has broke off a plastic trim at the rear when I opened the boot and there was damage to the paint. To add to this I found a serious amount of water ingress coming into the spare wheel area.Now you'd think considering these issues and being told I had 3 months manufacturer's warranty when buying the car + 3 months of dealership warranty they would fix these issues ESPECIALLY the trim falling off due to damage when the rear window was fitted!!To only be told no sorry this isn't the case that selling me car with water ingress which somehow wasn't caught in a pre sales check and damaged caused to the trim by YOU isn't covered + all the other issues is honestly a disgrace. I wasn't contacted today 05/05/26 they told me I would. I then emailed asking for an update and a contact for a manager to be ignored. Im seriously fed up and this is horrible service, I want the issues fixed, a SERIOUS price reduction or my money back.

Redress scheme