Very bad experience sale man was just waisting time for three hours he didn’t have a clue I will not b back there I never seen anything like it I went to another show room bought a great car very happy with my new car

We purchased a Renault Kadjar, registration EU19 VFF, the vehicle, from your Charles Hurst, Portadown dealership in September 2024 and paid the sum of £11,099 cash. At this time there were 49,243 miles on the vehicle and it was only five years post registration. In the 18 months we have owned the vehicle, we have put a maximum of an additional 16,000 miles on it, we do not believe this to be considered excessive by any stretch. We kept up to date with the vehicle service requirements, with the most recent service being carried out on 26th May 2026.However, the vehicle then had to be returned to your Charles Hurst, Boucher Road dealership, on 15th March 2026, following the malfunction of the coolant housing, which we are told, melted, causing the coolant to leak, due to the engine overheating, which has resulted in severe engine damage. Damage so severe that we are being quoted the sum of £8,079.54 for an engine exchange, labour and extremities. We believe it is unacceptable that any persons should be in the position we are now, being asked to pay out and additional 73% of what we already paid 18 months previous, to repair a vehicle, which now, appears to have been miss-sold and not of satisfactory quality.Whilst the vehicle was out of warranty just 6 months after our purchase, we are aware that the warranty does not override our statutory rights. As per the Consumer Rights Act 2015, section 9, we believe the vehicle sold to us does not meet the standards that would be regarded as ‘satisfactory quality’ by a reasonable person, particularly when considering factors such as the durability of the vehicle.Furthermore, having done some research into the vehicle and the fault that has occurred, we are now aware that this is not an uncommon issue with the type of vehicle that was sold to us. We were not informed by your sales-team that any such fault was possible but believe this to be information your sales team would reasonably be expected to be in possession of. Therefore, we believe this information was misleadingly omitted from us. Such information would have been material to our decision-making process when purchasing the vehicle. So, material in fact that we can say with absolute certainty that we would not have made the purchase if we had known such a fault was not only possible, but likely. Therefore, we feel that your sales team failed to meet the standards of professional diligence one would expect when dealing with a large corporation and as required under the Consumer Protection from Unfair Trading Regulations 2008 and more recently, the Digital Markets, Competition and Consumers Act 2024.Considering all the information above, Under the Consumer Rights Act 2015, Section 23, we believe we have the right to repair or replacement. Our aim from the outset has been to resolve this issue without the need for legal action and we have been open to negotiations, however, Charles Hurst after sales have shown utter disregard for a consumer who paid a sizable sum just 18 months previous. To be left without a vehicle just 18 months after parting with £11,099 cash, due to an issue we should have been informed about, but were not, is completely unacceptable.

After good initial customer service, I felt that I had to chase the saleman to respond to my requests for a formal quote in order to compare with some other vehicles I had been looking at. Clearly, i was not considered a serious buyer as my request was finally met with a monthly figure, no other details about the PCP and no attempt at follow up. I have taken my business to Shelbourne. It is surprising that the service was so poor at Renault, given how exceptional I found it at CH Toyota.

Pleasant and knowledgeable salesman (Stephen) and he arranged a test drive of the model I am thinking about purchasing.

Rang about Renault Austral & arranged to come view car , when I arrived sales rep took me to see car & I said that I was happy to buy car , then I was told it was just sold & I think one of the sales staff bought it ,a wasted journey, I was then told you could get me another one , tbh it's your staff member should got another one & that car sold to me , I wasn't trading in a straight buyer ready to buy , very disappointed

The staff at Renault were outstanding.I would rate them 5/5.

I was very happy with the work that you done to my car

I am writing to formally complain regarding two long-standing, unresolved issues with the Renault Zoe I purchased approximately one month ago. Despite repeated follow-ups with Sales Executive Ellen Hickland since March 2nd, the problems remain. Firstly, the alloy wheel repairs are unsatisfactory; the previous work was a simple paint touch-up over scratches. Although a new company was supposed to contact me by March 19th, I have received no call or update. To expedite the resolution, I have sourced a local quote for a full refurbishment from Drogheda Wheel Clinic (€750) and request that you either arrange this repair directly or transfer the funds so I can proceed. Secondly, the necessary software update to change the odometer and range displays from miles to kilometres has not been resolved. I was promised a response from a service colleague, Caitlin, on March 13th, and again on March 16th, but no contact has been received to date regarding how to resolve this.

Been with Renault for just over six years and have brilliant service from them. I would like to mention Gareth White sales person who has helped me in the past years with buying new cars and a other few things brilliant sales person 👌

The deal shown on screen in the showroom was totally different to the one presented in an official quote.