I was interested to take a Rafale, then an Austral. I contacted Renault Belfast Charles Hurst several times before someone contacted me. I was then given an offer. I decided to take the Austral iconic from a different leasing company.

When I replied I asked about a Lookers dealer closer to me and Belfast replied that there was but did not forward my enquiry to them or give me any contact at the more local dealer.

Cause she rang me late afternoon just about to close and said hadn't time to give me details we're just about to close,said she would ring me bk next day ,then phone rang wen I was at appointment.so put me off right away ice decided not to bother .

The lady who dealt with me was so helpful and friendly and explained everything about the car in great detail

The salesperson was very friendly and gave me all the information I needed to possibly go ahead with a purchase.

I couldn't get a parking space so I was 5 minutes late for my booked test drive.When I arrived I could see all the sales team having a chat at the back of the showroom.The receptionist asked who I had an appointment with and responded as if she'd never heard of Ethan.I had to wait for another 20 minutes with other with other customers. Turns out Ethan was double booked and another customer had to be passed on to Gareth(?).Ethan then introduced himself but was clueless as to what car I had arranged to test drive.During the test drive Ethan was very knowledgeable and I liked the car.With the poor experience at the start I was put off and drove to Newry where I purchased the same model and spec from Shelbourne.Ethan asked to let him know if I was going to buy the car or not but he didnt give me a business card, contact phone number or email to update him.

The salesman was exceptional, Declan Magill , very clear and well knowledged on the Renault 5 Electric . I also explained that , while I was very interested in the car , he didn’t lose interest , and was not a ‘ Pushy Salesman ‘ .

Called at showroom and looked at cars.Interested in new and demo. Video of demo was to be supplied, never happened.Phoned to get a test drive in demo, arrived to test drive car, no fuel in car and petrol pumps out of order, so very short test drive. Asked for figures against my car for new and demo, never happened. Phoned to ask about figures, two days to return call and comment he didn't press the button send still waiting. Moved on to different brand.

Stephen Power was extremely helpful and listened to my needs. I unfortunately had a bad experience in the past with Charles Hurst Newtownabbey and Stephen has regained my trust with the company. I was never going to return to Charles hurst however Stephen has been very good to deal with and this is the only reason I’m returned as a customer.

Ruth was my sales person she was great from selling my own car to getting my next car told me everything I needed to know