Charles Hurst Renault Newtownabbey
4.9/5
4.9 /5
227 Verified Reviews
547 Antrim Rd, Chimney Corner, Newtownabbey, BT36 4RF, GB
028 9084 3816
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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227 Verified Reviews
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5.0/5
5.0 /5
5 star service 👍
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4.0/5
4.0 /5
I have a service contract with you I had to ring to make appointment as your records were not updated you did not contact me first. Then when I was talking to Olivia who then booked me in I asked why they had not contacted me 're hassle free mot service I was told that was because their system had shown it was due last September and i coukd arrange it with them when i brought car fir service. When i turned up for service i was told the car would have to stay with you for 2 days. I explained I only had one car and could not do that as I am carer for my husband. So I got my service and you arranged mot for early April it was due 19th February I was told you would check daily and would contact me if you got cancellation in meantime. Hopefully next year your system will be up to date.
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5.0/5
5.0 /5
When collecting car after service there appeared to be some confusion with regards to my invoice/receipt - it had not been made up but was e-mailed the following day. I then brought my car back for further agreed work and the same thing happened with regards to the invoice/receipt. I was told it would be e-mailed to me but 5 days later I have received nothing. This needs to be addressed.
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5.0/5
5.0 /5
Pleasent & professional staff
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5.0/5
5.0 /5
Chloe sold me my Renault Clio and I couldn't be happier with the service. She was very friendly, communicated well, and made me feel at ease with such a big purchase. I love the car and can't wait to spend the next few years driving it.
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4.0/5
4.0 /5
I wasn't offered a service plan, I asked for one.
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5.0/5
5.0 /5
Excellent service
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5.0/5
5.0 /5
The staff member that I dealt with was so helpful and reassuring.
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5.0/5
5.0 /5
Chloe was wonderful from beginning to end. Professional, courteous, down to earth and an effective communicator, we felt listened to and well catered for by her.
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5.0/5
5.0 /5
Chloe went through everything really well when I was choosing my car, gave me clear options and kept in regular contact to keep me updated on when I could expect my car to be delivered. She got me my vehicle sooner than expected and arranged for someone else to do the handover on her day off so I didn't have to wait longer once it arrived