William explained everything clearly and even though he was finished for the day he stayed to complete my paperwork

bought an automatic diesel Renault Clio on 30 July 2025 at Charles Hurst Newtownards Renault garage. Staff attentively assured me the car had been fully serviced including oil change. After three weeks driving the car for long distances involving work and personal business a warning service message appeared on the dashboard. Under the one year warranty, Charles Hurst Newtownards Renault garage serviced the vehicle and changed the oil on 1 September 2025. Having apprehensions about the car's performance at that stage, and expressing the possibility of returning the vehicle with full reimbursement, I was assured the car was ok. Six weeks later the same warning light and message came up again . A new oil change was scheduled for 22 October 2025 at Charles Hurst Newtownards Renault garage. At that point, having made 2800 miles in three months since it's purchase the vehicle had had three oil changes. Dissatisfied and concerned about the future maintenance of such the vehicle I sought a refund on the grounds of poor performance. Charles Hurst Newtownards Renault garage declined this alleging that the car was ok and that the problem was the way the car was driven, say mainly short trips , though I had been making an average of 150 miles per week with alternative long and short trips. Instead a trade in was proposed by which I am over £2000 short from the original price paid."

Nice friendly staff

Thank you for sending me this survey, but I no longer own a Renault car, and haven't been looking to change

I recieved the information I required.

Sales executive did his job - he was helpful, friendly and knowledgeable.

Patient, caring attitude by all staff we encountered

Always friendly staff

Very helpful and professional

only in the most exceptional of circumstances would I give an "excellent" score. no criticism of the salesman: he was very good.