Because not only was Josh the sales guy so helpful he was gorgeous

Thank you so much to everyone at Charles Hurst Toyota, Boucher Road for making my car purchase recently such a wonderfully positive experience. A special word of thanks to Mr. Barry McConkey, sales manager, for his professionalism and kindness throughout, his attention to detail and customer care skills are second to none. A big thank you as well to Cody, sales assistant, for his excellent service and care. I highly recommend Charles Hurst Toyota Belfast to anyone who seeks the best in motor services, you will not be disappointed. Kind regards, Sheila.

Sales team responded to my query very quickly

Pleasant, non pushy and knowledgeable sales and reception staff

Staff very helpful, emailed information I requested within a short period of time. Organised a test drive for a date and time I requested. Also after the test drive I requested to up grade the model and before I left your premises.

I didn’t feel that older customers were understood

Vehicle pxz 8704 I left this vehicle in under a warranty for repair , after waiting three weeks for an appointment on 11.2.26. I left clear instructions on the issue t the end of day 1 they hadn’t addressed the problem and suggested I take it home. The vehicle was loosing coolant so they said they’d look at it on the 12.2.26. At the end of that day they said it needed parts which wouldn’t be in until the 17.2.26 and would fix it on the 18.2.26. The vehicle was left due to the issue and a hire car is being used. Today the 20.2.26 the vehicle is still not repaired !This is an absolute disgrace. This service department is not fit for purpose and clearly the mechanics are inexperienced. This vehicle has been with you for 10 days without a date for completion . I have two new Toyotas on order and Charles hurst is the last place I will buy of or service again . This is an essential work vehicle and the hiring of a car which is of no use is costing money . The service team or service manager clearly don’t give a dumb.I await your response.

As usual Stephanie was excellent, got back to me within an hour

I am following up from a previous complaint made last month. I received an email response on 22nd January 2026 TICKET NO. 85499505 which stated that I would be contacted within 14 days. I have not been contacted and it is now nearly 4 weeks since my enquiry. Please advise

Friendly and attentive staff. Katie was very helpful and patiant, taking me through the options and explaining the finance better than any dealership has before.