Hurst Staff over the phone priory to the appointment where chatty and optimistic they could offer all types of discount for continued business - trading in my car.. which was bought from you and for the fact that my daughter also needed a vehicle . When Lucy came out to deal with us we quickly found out that this was not the case. Very disappointing . It was like dealing with a robot.I will not be back to Hurst.

Pleasant and knowledgeable staffPut under no real pressure to purchase vehicle

After being greeted promptly by lady in reception desk the Waiting time to speak to a sales rep was very slow . Various enquiries took a long time time be answered

Dear Lookers Customer Service Team,Thank you for your acknowledgement of my complaint (Ticket 88586222).I am writing to formally set out my position regarding the rear differential failure on my BMW F82 M4 (2018) and to dispute the current handling of this issue.The rear differential was previously repaired/replaced under warranty. However, it has since developed an oil leak after approximately 2 years and only 3,000 miles since that repair.Given the nature of the component and the type of vehicle, this is clearly a premature failure. A rear differential on a performance vehicle such as an M4 would reasonably be expected to last many tens of thousands of miles. Failure at such low mileage strongly indicates that the original repair or supplied part was not of satisfactory quality or durability.Under the Consumer Rights Act 2015, any repair carried out must be completed with reasonable care and skill, and parts supplied must be of satisfactory quality and durability. Based on the circumstances, I do not believe these standards have been met.I also understand that the repairing garage has declined to carry out further work. In addition, due to the failure occurring following their previous repair, I have lost confidence in their workmanship and do not wish for any further repairs to be undertaken by them.In light of this, I require that Lookers, as the warranty provider responsible for the original repair, take appropriate responsibility for this premature failure. Specifically, I am requesting that you:Confirm acceptance that this represents a failure of durabilityApprove and cover the cost of repair at an alternative VAT-registered garage, orProvide an appropriate financial contribution toward the repairI would like to resolve this matter amicably; however, if a satisfactory resolution is not provided, I will proceed with escalation. This may include referral to the Motor Ombudsman and, if necessary, recovery of costs through the Small Claims Court.I understand you have indicated a response timeframe of up to 14 days, however given the nature of the issue, I would appreciate an update as soon as possible.

I had booked my car online for a service at Boucher Road in Belfast on 25/05/26 at 8am. This was booked 14/5. And specifically so as not to impact on my bank holiday plans.I received a text on 21/5 (without explanation or apology) advising me to arrive at 2.30 on the 25th.My car was not taken until after 3pm & not returned until after 6.This was for a minor service which seems an unusually extensive timeframe. Even more so as the Car had not been washed or hoovered on the return- this is not the first time that has happened at Boucher road when the car was in for servicing.I raised this with staff who asked me to return throughout the week to have the wash/vacuum actioned (I explained this would not be possible given commitments that week)Staff then advised they would email me to arrange a follow up date more to my convenience. Staff also mentionned they would look into discount for my next service. I have not yet received an email a week since the event.Servicing with Toyota is costly in comparison to other places service I do not feel I received the quality customer service that Toyota promises & should uphold (either through staff acknowledgment of the change to my schedule, the prolonged wait and incomplete service.) I had prepared my car in advance by removing everything from the boot/back seat which then all had to be replaced in the knowledge I will need to remove it all again when Toyota actually actions what they should have. This may seem menial but as a massively overworked NHS worker who covers a full trust my car is pretty much used as office storage.The lack of follow up from Boucher team has furthered this negative experience of a loyal customer of almost 15years.Hoping to receive timely feedback and clarity of an offer of good will from Toyota which, ata minimum, would include a free fullValet of the car organised at a designated time to avoid another lengthy wait.Warm regardsGiulia

Staff were very helpful, and took lots of time to help me find the right car.

car was in for repair approx 1-1 and half year ago for problem with the rear diff, rear diff was removed and issue was resolved to be of customers knowledge, not long after he had noticed a clunking while driving so vehicle went back in and confirmed something hadnt been tightened correctly. now customer does not use vehicle frequently as is more his pride and joy, evident by only clocking 4-5000 mile maximum since purchasing 2 year ago. he has returned home to notice marking on the driveway so moved the vehicle to take a closer look and marking has continued to grow so has taken it to local garage and they have put it up on the ramp and rear diff is leaking

Very friendly and easy to work with

I have already made a complaint , ticket number 86205323.You have never responded .I would like to escalate this to an independent administrator or through court proceedings .

Due to a lapse in communication with my wife, there was a mix up over Saturday’s appointment. ,However, I went this morning. I spoke to the receptionist who said she would get a sales person to speak to me. I left 45 minutes later, with no one coming near me in the meantime