I went to Toyota Belfast and was dealt with by a fella called Barry who told us the wrong information that was included in the car we were getting. Then when we picked up the car and drove home we realize the features were not on the car when I rang I deal with manager called Stephen this was the 19 th December who told me he would call me back it's not the 15 th Feb. I then called about 3 weeks ago and asked for a different manager which I think was called Luke who spoke with me and told me he would ring back in a half an hour and I am still awaiting his call. Customer service is a disgrace. The problem I am having is still not resolved

Very disappointed

Made an appointment with Toyota Yaris used sales to see a particular car the following day. The car was unfortunately sold that day, however I found out this by accident by looking for the car again to show a friend. Ben did not contact me to say this car had been sold. If I had just turned up as planned it would be a waste of time and I would have missed out on getting another car bought. Also it would have been good to advise me to have car kept for me in order to see it, but the person didn’t advise me to do this.

We always get treated well, friendly staff and they make you feel very welcome.They try their best for you.But unfortunately didn't work out for me this time maybe soon.

I have to say about Charles Hurst in Dundonald.

Very courteous and helpful

Very aggressive marketing techniques, had to block their number to stop getting texts and phone calls.

We were greeted by a member of the reception staff and offered refreshments and to take a seat while he contacted the member of staff we were there to talk to.

I have been a loyal customer of the dealership for many years. I have not had my vehicle for 10 months. Communication from those in the branch has been very unsatisfactory and no offers of assistance regarding replacement vehicles or courtesy cars have been offered. The part was damaged by one of their employees so I believe it is of the utmost importance that they accept accountability and do their best for me as a loyal customer. I have had to attend the branch many times to receive updates.To add to this unfortunate situation when I initially tried to book the car in with its initial issue I was kept on hold for eight and a half minutes. I did not have time to wait as I was at work. This led to a delay in the car being booked in and the problem diagnosed. It was a head gasket problem which is a big repair and I was then four days outside my warranty.

I am leasing a Toyota Yaris Cross through Charles Hurst Toyota Belfast. The registration of the vehicle is BMZ8816, my address is 45 Clogher Rd, Lisburn BT27 5PQ, United Kingdom, my contact telephone number is 07765775251. The lease is due to be complete in late August this year.I wish to make a complaint as follows....In August 2023, I took delivery of my current vehicle, details above, under a three-year PCP agreement. The purchasing process itself was satisfactory. At the point of sale, I was offered several additional products, of which I purchased a three-year servicing plan and a protection pack comprising rubber mats, a boot liner, and mud flaps.When I collected the vehicle, I was informed that the mud flaps were on back order and would be fitted at a later date. Once they were eventually installed and I returned home, it was immediately apparent that the work carried out was wholly unacceptable. The mud flaps were incorrectly positioned and poorly fitted, and during the installation process the plastic rear wheel arch trims were badly damaged, fortunately I still have the old wheel arch trims as a witness. Although the dealership agreed to replace the trims, the replacements were poorly fitted and do not conform properly to the profile of the wheel arches.Subsequently, the vehicle was returned to the dealership to address a warranty issue, as the infotainment system had stopped working. Upon return of the vehicle and following my inspection, I identified multiple further issues resulting from poor workmanship. The rear footwell plastic trim beneath the offside seat had been incorrectly refitted, leaving visible gaps through which bare metal bodywork could be seen. The lower dashboard trim on the nearside above the glove box was also incorrectly fitted, with little evidence that any meaningful attempt had been made to reposition and secure it properly.Additionally, the plastic trim on the left-hand side of the dashboard—normally concealed when the door is closed—had been visibly deformed, presumably during attempts to gain access to that area. This damage resulted in an unsightly gap between the trim and the dashboard, an issue that has never been rectified and remains unresolved.Furthermore, a sound-deadening/vibration baffle on the nearside of the engine compartment was not refitted correctly. I was fortunate to notice this issue and refit it myself, as it could otherwise have been lost had it fallen between the engine and the inner wing. The fuse removal tool, which should normally be located within the fuse box, was also missing and was later found loose in the glove compartment.Following the vehicle’s first service, the service interval warning system had not been reset. After the second service, I realised that I should never have been sold a three-year service plan on a vehicle supplied under a three-year PCP agreement. The practical effect of this arrangement is that I would be paying for a service that would be carried out immediately before returning the vehicle at the end of the PCP term, which is clearly not in my interests.I had previously been informed by a member of the service department at Charles Hurst Toyota Belfast that the three-year service plan could be cancelled at any time or transfered to another new Toyota vehicle, I have never had intention to replace the current vehicle with another Toyota. I challenged this at the time, stating that I believed I had been mis-sold the plan, as it made no logical sense to sell a three-year service package on a vehicle leased for the same duration. When I proceeded to cancel the plan, I was dismayed to find that I was charged an administration fee of £20.I returned to the service department and made it clear that I considered the service plan to have been mis-sold and requested reimbursement of my costs. This request was refused outright. Only after I insisted and stated my intention to refer the matter to the financial regulator did the gentleman I spoke with, whose name I do not know, agreed to investigate the issue and contact me. To date, no follow-up has been received.I have invested my time to recity some the issues but not all and after the latest fiasco mentioned above I can state categorically my dissatisfaction with the process through which I've been.Thank you for your indulgence, I shall await your response,