Just had a call with the Toyota manager of the Boucher road branch I believe about a RAV4 we were sold with a faulty windshield. Who will probably get his email as he is the main person in charge. No one higher I believe he said.I would like the full checks you did on the car before you sold it to us. As if this past all your “Toyota approved” checks you will be able to hand them over to us.And please don’t try to make a case again how a car windshield is the same as a tyre. Two completely different things.And also if you do manage to figure out how to use your system to find the sale you will be able to see why I am so annoyed because this isn’t a he only thing we weren’t told about. Was sold bells and whistles about car play. Took 3 months to get it fixed. We sold a dream about spray for the seats. Never worked.

We were dealt with by Barry and Debbie and Alistair who were very friendly and professional - we have previously bought from Toyota and are very pleased with the service we have received - thankyou .

My vehicle has been in for repair since 5th January 2026 and no satisfactory outcome has been achieved. It was left in on this date from Wrights Accident Repairs where it had gone in for minor body work repairs. In the course of this an electrical fault was caused which Wrights were unable to fix. I consider this an unreasonable amount of time for resolution.

all staff where friendly and knowledgeable,would have given 5 stars if coffee machine had been working

Because not only was Josh the sales guy so helpful he was gorgeous

Thank you so much to everyone at Charles Hurst Toyota, Boucher Road for making my car purchase recently such a wonderfully positive experience. A special word of thanks to Mr. Barry McConkey, sales manager, for his professionalism and kindness throughout, his attention to detail and customer care skills are second to none. A big thank you as well to Cody, sales assistant, for his excellent service and care. I highly recommend Charles Hurst Toyota Belfast to anyone who seeks the best in motor services, you will not be disappointed. Kind regards, Sheila.

Sales team responded to my query very quickly

Pleasant, non pushy and knowledgeable sales and reception staff

Staff very helpful, emailed information I requested within a short period of time. Organised a test drive for a date and time I requested. Also after the test drive I requested to up grade the model and before I left your premises.

I didn’t feel that older customers were understood