I purchased my car February 2025 in November my car wouldn't start so rang Toyota boucher would informed me my car was under guarantee and gave me a phone number to ring Toyota repairs . The response from repairs was great my car was up and running that day very happy with service but since then I have been getting emails from AA the company Toyota sent out to repair my car for payment of battery replaced. I have emailed the invoice 3 times and phoned numerous occasions and still has not been paid or any communication to myself why non payment with the response now from AA is being referred to debt collection. I had issues with the after sales service from the beginning but thought you had redeemed yourself with this great breakdown repair guarantee but unfortunately again disappointed in Charles Hurst Toyota Boucher

Can you please provide an email address so that I can send you the pictures of the state of the car I was loaned while mine was in for a recall.. unfortunately I have no way to send you the smell of it but the disgusting condition inside you can see.. I told the service guy when I returned it, he just said, that was the last people who had it! I literally had no words to respond to such a disregard for any kind of standard..

Debbie was very helpful and dealt with all our queries to our complete satisfaction.

I think the cars are slightly expensive especially when buying in December. Service was excellent and staff were very helpful.

Everything was very well explained and in a very friendly professional manner

No transparency. Vague manner of dealing and offered prices much higher than advertised.

My question was answered fully and the staff were lovely to deal with. Everyone I have dealt with have went over and above to help me. Sam who sold the car was amazing as were the staff on the phone and at the reception. We had so much fun when buying the new car at the loyalty event.

Really pleased with my new car , still finding out all about it . No queries so far.Looks great and drives well.Sam was excellent at explaining it all to us .Would highly recommend the time and attention given to us at your dealership.Also many thanks for the beautiful flowers 😀. Carole

I collected my car following its scheduled service and rear brake repair, which I paid for upon collection. As agreed at the time of booking, the vehicle was left with Charles Hurst while I was away in England.Upon returning home after collecting my vehicle after service and repair, I noticed a small dent on the rear passenger wing that was not present prior to the service. This damage clearly occurred while the vehicle was under the responsibility of Charles Hurst.

I arranged to see a particular car, and I noticed the ad was no longer live. I called and asked was the car still available and was told not to worry they had plenty more of the same car for me to test drive. I arrived at 11.55am for my 12pm appointment, and wasn't seen til 12.20pm. It transpired that there was no car for me to test drive, and they tried to sell me a car that wasn't due in for another few weeks. Also pretty strong on trying to sell finance and I'm pretty sure they crossed the line of 'non-advisory'. They kept also saying they were legally obliged to offer me finance, which they are not, they are however obliged as per the Court of Appeal to disclose commission rates - which they didn't. Overall really not satisfied, I have a disability that means it's difficult for me to get out and about, hence the switch to automatic, and this was a complete waste of time for someone with limited energy and mobility, especially given I had phoned to check that morning.