I wasn’t really impressed as I was told initially the APR was 0% then it went to 8.4%. I didn’t feel even though I was let to believe great deals were to be had I didn’t witness that.

Little selection of chrs

I asked me see into a car just outside the showroom.First I was told it was a customer car, which I replied that there was a customer just looking at it 5 minutes ago.She went into the office and came out and said a sales person would be out to see me but she didn't know how long.we waited 5 minutes and no one cameWe left.All I was looking to see the interior of the car.

I haven't received any feedback from the question that I asked was is the Toyota Alphard available on the Mobility scheme and at what deposit and until I get an answer I can't do a survey I'm afraid sorry

Very helpful sales personsk

Dear Complaints TeamI’m writing to give feedback on this week’s experience and to request some records for my Toyota Yaris Cross (registration YGZ 8852), purchased from you in July 2025.TimelineMon 22 Sept 2025 – Car would not start at home. On pressing Start, the dash showed emergency/brake warnings and the brake pedal pulsed/pushed back. I phoned the salesperson (Josh) and also sent an email asking for a call. I was told he would get back to me, but I did not receive a return call or email.on the same day I called the service department and booked the earliest service slot for Thu 25 Sept at 08:15. Your service team told me I would need to pay for recovery myself.Wed 24 Sept 2025 – Phone calls with the dealership. I was reminded that roadside assistance was included with purchase. I called Toyota Roadside Assistance. They arrived promptly and started the car, they advised I should drive for ~30 minutes that evening to prevent it dying again as they couldn’t guarantee it would start the next morning. I did the 30 minute drive.Thu 25 Sept 2025 (08:15) – Vehicle in with Service. 12-volt battery replaced under warranty. I was told the car was ready for pick up later the same day. I phoned back to say I couldn’t collect that day and planned to come Fri 26 Sept.Fri 26 Sept 2025 – I was unable to collect.Sat 27 Sept 2025 (during dealership opening hours) – Attempted to collect. I was initially informed that I couldn’t collect until Monday because Service was closed. Had I known this, I would have arranged collection earlier that morning. I did not have a courtesy car.Katie from Sales kindly took the time to retrieve the vehicle for me when Service was closed. When she moved the car, the tyre-pressure warning illuminated and she inflated the low tyre herself, despite the inconvenience. Please pass on my thanks to Katie for her efforts and assistance.Why I’m writingOverall, for a car purchased recently from an authorised Toyota dealer, this took more time and effort than expected. Two points particularly concern me:1. Checks/VHC – I would expect battery health check and tyre pressures to be checked as part of:a) the pre-delivery inspection before sale in July; andb) and again at the vehicle health check when the battery was replaced under warranty on 25 Sept.The TPMS light on handover suggests tyres may not have been checked.2. Recovery & collection communication – I was told by Service that I’d have to pay for recovery, which conflicted with the roadside cover included with purchase. Also, I wasn’t made aware that Saturday collections aren’t possible if Service is closed, which led to wasted time.Please could you:1. Send the PDI report carried out before handover in July 2025 (including battery test/reading if recorded, and tyre pressure entries).2. Send the VHC report from 25 Sept 2025 (battery warranty visit), including tyre pressures/tread and any advisories.3. Confirm that the tyres have been checked for punctures/slow leaks, pressures set to spec, and the TPMS reset (if required).I’m sharing this as constructive feedback; I chose an authorised dealer expecting a seamless, safety-focused service. I’d appreciate your reply with the documents and clarifications above.Kind regardsCatherine

Promptly dealt with my enquiry in a professional way

I would have given 5 as Sam was a pleasure to meet and work with very knowledgeable and helpful BUT our tea was served in paper mugs.... hardly the image.Whatever happened to cups and saucers?

Great staff communication,help ,advice

Found advisers, Josh and Lucy very informative. Quotation summary could have been more detailed eg itemising options and more clearly setting out how “Total Cash Price of the Goods” is arrived at.