Ben was very pleasant and helpful.

Nobody got back to me

The speed of answer return was good.

The staff were very quick at responding to me

please see attachment for scanned customer complaint

I enquired about a Toyota supra. Sadly the car was not for me but the sales executive who dealt with me was first class and thoroughly knowledgeable about the car!!!Thank you

Hurst Staff over the phone priory to the appointment where chatty and optimistic they could offer all types of discount for continued business - trading in my car.. which was bought from you and for the fact that my daughter also needed a vehicle . When Lucy came out to deal with us we quickly found out that this was not the case. Very disappointing . It was like dealing with a robot.I will not be back to Hurst.

Pleasant and knowledgeable staffPut under no real pressure to purchase vehicle

After being greeted promptly by lady in reception desk the Waiting time to speak to a sales rep was very slow . Various enquiries took a long time time be answered

Dear Lookers Customer Service Team,Thank you for your acknowledgement of my complaint (Ticket 88586222).I am writing to formally set out my position regarding the rear differential failure on my BMW F82 M4 (2018) and to dispute the current handling of this issue.The rear differential was previously repaired/replaced under warranty. However, it has since developed an oil leak after approximately 2 years and only 3,000 miles since that repair.Given the nature of the component and the type of vehicle, this is clearly a premature failure. A rear differential on a performance vehicle such as an M4 would reasonably be expected to last many tens of thousands of miles. Failure at such low mileage strongly indicates that the original repair or supplied part was not of satisfactory quality or durability.Under the Consumer Rights Act 2015, any repair carried out must be completed with reasonable care and skill, and parts supplied must be of satisfactory quality and durability. Based on the circumstances, I do not believe these standards have been met.I also understand that the repairing garage has declined to carry out further work. In addition, due to the failure occurring following their previous repair, I have lost confidence in their workmanship and do not wish for any further repairs to be undertaken by them.In light of this, I require that Lookers, as the warranty provider responsible for the original repair, take appropriate responsibility for this premature failure. Specifically, I am requesting that you:Confirm acceptance that this represents a failure of durabilityApprove and cover the cost of repair at an alternative VAT-registered garage, orProvide an appropriate financial contribution toward the repairI would like to resolve this matter amicably; however, if a satisfactory resolution is not provided, I will proceed with escalation. This may include referral to the Motor Ombudsman and, if necessary, recovery of costs through the Small Claims Court.I understand you have indicated a response timeframe of up to 14 days, however given the nature of the issue, I would appreciate an update as soon as possible.