Staff were very helpful, and took lots of time to help me find the right car.

car was in for repair approx 1-1 and half year ago for problem with the rear diff, rear diff was removed and issue was resolved to be of customers knowledge, not long after he had noticed a clunking while driving so vehicle went back in and confirmed something hadnt been tightened correctly. now customer does not use vehicle frequently as is more his pride and joy, evident by only clocking 4-5000 mile maximum since purchasing 2 year ago. he has returned home to notice marking on the driveway so moved the vehicle to take a closer look and marking has continued to grow so has taken it to local garage and they have put it up on the ramp and rear diff is leaking

Very friendly and easy to work with

I have already made a complaint , ticket number 86205323.You have never responded .I would like to escalate this to an independent administrator or through court proceedings .

Due to a lapse in communication with my wife, there was a mix up over Saturday’s appointment. ,However, I went this morning. I spoke to the receptionist who said she would get a sales person to speak to me. I left 45 minutes later, with no one coming near me in the meantime

Staff very helpful

I was very disappointed with the level of service, there was no real help given on the day I visited. The person I was dealing with gave the impression that they did not have time to help, I was made to feel like I was inconvenience and any questions I had were vaguly dismissed, even though I had booked in for an appointment. Another staff member did offer to step in and help right at the very end of our visit but by that stage I had had enough and thanked the original staff member for her patience which was sarcasim on my part as it was beyond ridiculous at that stage. I had travelled over an hour to get there and was really excited at the thought of buying a car. I came to buy a car and left feeling confused, annoyed and angry.I can understand that someone might be busy, or having a stressful day but they need to communicate that to the customer. Even if the staff member had said - I'm running a bit behind, here's a seat and coffee, let me finish what im doing here and I will be back with you asap and you will have my full attention. That would have been fine with me or if they had have passed me on to another person at the start, that would have worked too, but instead it made the business look really chaotic and very unprofessional. I wouldn't recommend Toyota Belfast in future.

Contacted Debbie to enquire about the availability of a model to look at (didn't want to waste journey in the event of it not being there!). Debbie was courteous and able to inform me one would be available to look at. Greeted by lady on reception who informed Debbie of our arrival. Debbie brought the vehicle around and we were left to look at our leisure - no sales pressure which was much appreciated! It's just unfortunate that the car was unsuitable but our limited experience of Charles Hurst Toyota was excellent. Maybe next time!

All staff were friendly, knowledgeable and attentive.

Perfectly happy, my rating probably should be 5 stars but the coffee machine wasn't working.