I recently bought a Toyota Cross Hybrid from Toyota Boucher Road Belfast. I was initially very happy with the car but someone told me that the two rear wheels tread were low. I took it to a tyre fitter who said in his view the two back tyres needed replaced. I tmwent back to Toxota and was toldvthat there report showed the tyres were safe. I then spoke with a neighbour who deals in cars and he said in his view the rear tyres neddeded replaced. IHe regularly deals with Zara the show room manager. I went down and spoke to her and she got the car put on the ramp, and told me that there was 10,000 miles left on the tyres. I was please at this until I spoke to my neighbour again who said view. His opinion the tyres definitely needed replaced. I then took the car to Charles Hurst Tyres on Boucher Road. The gentleman that tested the car said in his view the two rear tyres needed replaced. He checked the tyre tread, which was 2.5 mm on the passenger rear ttyre and 3mm on the other rear tyre. I Know thi is above the legal limit but Toyota recommend on safety grounds that the tyres be replaced at 3mm for safety. When I spoke to Zara on the phone who appeared to be resistant to changing the tyres . I am disappointed in the response that I have received, at each stage.

Debbie was excellent showing me all aspects of the Toyota car that interested me. Unfortunately I was unable to travel up to Belfast and take test drive. I missed phone calls as I had to go to Danske Bank when my I pad froze. However I will keep in touch with this firm. Sales staff very friendly, competent and know their job very well. Thank you .

Ben was prompt and efficient without being pushy.

Was well treated and seen promptly

I had a disappointing experience at the dealership. I initially asked to view used cars within my budget, but was advised by the store manager that purchasing a new car would be more cheaper. The option presented exceeded my monthly budget by £120 despite having made clear my budget and I felt pressured by repeated discount offers that were only available if I committed by an 8pm deadline. The staff obviously have a target for new car sales and will jeopardize customer service and a used car purchase to hit this target.Ultimately, I chose to purchase a used car elsewhere, as I did not feel the approach was aligned with my needs or budget.

Josh was very patient and helpful in answering all our queries

Dear Sir/Madam,I am writing to formally raise a complaint regarding the condition of the vehicle I recently collected from your dealership. VGZ7707At the time of purchase, I was assured that the car would be properly valeted prior to handover. However, upon inspection, it is clear that the vehicle was not cleaned to an acceptable standard.While the floor area appeared relatively clean, several key areas were neglected:- The dashboard had visible stains and was not properly wiped down- The gear lever and surrounding trim were dirty- The leather seats were not thoroughly cleaned or conditioned- The interior of the boot, particularly the area where it joins the roof, was still dirty- There were also traces of animal hair remaining inside the vehicleThis level of preparation falls well below what I would reasonably expect from a professional dealership, especially after being assured that the car would be fully valeted.I would appreciate your prompt response and a resolution to this matter.Yours faithfully,Jose Mathew

I am writing regarding an issue with my finance agreement following the purchase of my new vehicle and the return of my previous car.At the time of the transaction, I was advised by your representative to cancel the direct debit for my previous finance agreement to avoid being charged twice. I followed this instruction in good faith. However, I have since discovered that this has been recorded as a missed payment on my credit score.I have made several attempts over the past month to contact your team to resolve this matter and was assured that someone would return my call. Unfortunately, I have not yet received a response.As this situation has arisen due to the guidance provided by your representative, I would kindly request that you investigate this as a matter of urgency and arrange for the missed payment marker to be removed from my credit report.This is particularly important as I am currently in the process of preparing for a house move, and any negative impact on my credit file may affect my mortgage application.I would appreciate your prompt attention to this matter and ask that you confirm in writing once this has been resolved, or advise if you require any further information from me.Thank you in advance for your assistance, and I look forward to your response.

The young man who dealt with us was lovely - well informed v pleasant not pushy

Attending customers with good mood