Usually I book online, but sometimes it takes longer to log in the details about the service required or to download the form, so I then phone.The service etc was excellent but I think the old showroom setup was better for customers. There was usually a staff member at the desk who would see the customer arrive and was ready to greet you. Plus there was a seating area, with TV and coffee machine. Now all the team are busy working away in their office and customers sit and wait, watching the staff through the glass and waiting for someone to notice them. It's not great. It also is a lost selling opportunity having the customer sit facing a lot of people at cubicles rather than looking out at the cars which are now at the customer's back. Or even having a screen or a TV with marketing information about Toyota.

Great customer care team thanks for your help

Having been with Chas Hurst for many years tells its own story!Excellent service & personal communication as ever

The staff were friendly and helpful

No problem all goodAll good

Friendly staff

Would have been 5-stars except for one default task was not carried out nor was one requested task done either.

They were meant to ring me today and no phone call

Quick and simple by Eoghan the sales man

Excellent