Efficiency

I went in with clear objective, was listened to without being overly pushy.Courteous follow up afterwards.

Although everything was Sealt with either via email or phone i found Thomas very helpful and understandung

The young sales executive, and indeed other staff, were welcoming, friendly and helpful.

Good communication in arranging the test drive but poor while I was there. I was there for 90 mins altogether for a 10 mins test drive. The salesman kept taking his laptop and going away into back offices with no explanation before coming back to me. He asked if he could 'have a look' at my car as I wanted to trade it in. I only realized when I went back outside that he had actually driven my car and left it in a different place without saying anything about it.

All information required provided

Thomas sales I haven't got any car videos through from you on the CHR 25 motor

Hi. I have ordered a new Toyota CHR + Design in March 2026 via PCH contract. I paid a deposit of £250 in March and was advised that the car should be delivered in June. I have not received any communication since. On 6 June, I rang to ask for an update however I was advised that the sales person I was dealing with is unavailable and that someone will give me a call on Monday. Since no one contacted me then I phoned on another 3 occasions during the week ending 14 June. No one was able to provide any update which leads me to think that, due to an unknown reason, the car has not been ordered at all. On two occasions I have been advised that an email and a message has been left for a dealership manager to contact me. This too has not happened. I am extremely disappointed with the service I received and frustrated that no one takes care to contact me to explain what is happening and what can be done to resolve this issue. I simply need to know if I should start looking for alternative arrangements. Such unprofessional conduct caused me to start reconsidering my decision to purchase a car from this dealership. This is a really appalling way to treat a customer.

very good service and fast response to my enquiry

All the salespeople were extremely helpful in showing me the cars that i was looking for but when i asked them about delivery nothing was available in the near future which was extremely disappointing…