Would have given 5 stars only for the lack of parking

Thomas the guy that dealt with me was very friendly and helpful in every way

Amelia couldn’t have done more to help find the best car for me. She was very easy to deal with and quick to get back to my requests and queries.

Very helpful and informative

Great chat with Amelia ,not like a salesman sorry , you asked !

Your salesman was excellent and provided all the relevant information. PCP package wasn’t what I asked for ( 4 years instead of 3)

18th November this year, I went into my local Charles Hurst. I have a Citroen C4 that has developed an issue with the turbo. I explained to the receptionist at Hyundai that I had an issue with the turbo, he assured me that if it couldn't be fixed at my local Charles Hurst, that they would drive it down to Citroen and have it fixed. I made an appointment for today, 3 weeks and one day later as this was the soonest available.I left my car into the Toyota section at 8am today, as the service desk at Hyundai said they were far too busy and Toyota had better availability. I provided the error code at all stages of communicating with the staff there. 9 hours went by without so much as a phone call. I phoned at 5pm as I was aware they were closing at half 5, only to be told that Toyota did not have the equipment to fix my car's turbo and they had taken no action with the car other than to confirm the error code that I provided. The person I was speaking to apologised and blamed a new receptionist for falsely promising me that Charles Hurst group would ensure my car was fixed.3 weeks, one day and 9 hours later I am now having to book my car into Charles Hurst again, in the hope of having my turbo fixed before my impending MOT at the start of January. The complete lack of knowledge, communication or work ethic displayed today at the Toyota branch in Dundonald is sub-standard and the sort of thing I would not expect from a large reputable company. I would appreciate if someone can attempt to rectify this failure to deliver a service and ensure my car is fixed as soon as possible.Many thanks,Martin Hanratty07795907855

Excellent!

Every thing was perfect, no problems

toyota finance offer you a finance meeting to discuss finance options as a long standing excellent paying customer and as agreement nearing end ask you to call in to your dealer to test and possibly purchase new car then decline your application total waste of time and a loss of an excellent paying customer.