Paul was excellent- responsive and helpful. Unfortunately it was too busy for me to make it in for a test drive but I’ll definitely consider it in the future.

Very friendly and helpful staff.

The staff there are exceptionally efficient, helpful and overall professional in everything they do!Paul was very helpful and took the time to make us understand the process and finance arrangements.He went above and beyond and we thank him for that.Staff like him are a valuable asset to the company and people like us, the moment we walked through the door.Thank you 🙏

Came away with all the information I needed to make a decision.

I have received very poor service and my problem has not been resolved yet. Please can someone solve my problem they are providing such bad service in the Toyota Dundonald Unbelievable please someone call me I can show my evidence everything

Had the car serviced within the time scale I was given. Young chap was very helpful and polite.

I am writing to make a formal complaint against Dundonald's Toyota service department.I rang and booked car in as it had the following faults showing. These faults are:1. Lane departure malfunction2. Headlight malfunction3. Pre-collision malfunction4. Tyre pressure warning light5. Amber master warning light.The girl I was talking to said they would need to do their own investigation and offered a free health check.My car was left in on 21/10/25 and booked in for repair and health check with the service department on 22/10/25.I received a text message on 22/10/25 at 11.33 with a link to view my vehicle inspection (pic 1). When I opened this it showed a red urgent section and an amber advisory section.The red section stated that my front brake discs/drums and 4 coil packs were needed.The amber section stated that brake linings and pads were needed.At the end of this link it had a section to approve or request a call. I requested a call.I received a call from Annie Majury at 11.42am and asked if replacing the coil packs would fix faults stated and she assured me they would, therefore I approved for the red and amber work to be carried out and this was agreed to be completed on 23/10/25.I received a phone call from Annie on 23/10/25 at 4.27pm to say that all the faults apart from the pre-collision fault had been cleared and to investigate this further would cost an additional £50 to open the bonnet and see. I approved this.Annie called back at 5.12pm to say that they needed more time to check and could I leave my car another night as the service department closed at 5pm and they would not release the car as they wanted to make sure it was safe to drive. This was agreed and I explained I would not be able to pick my car up until Saturday morning as I could not leave work early again.On 24/10/25 I received a call from Annie to say that they think the pre-collision fault was due to a problem with the radar and they had also found that there was a problem with the water pump. She quoted me £872 to have diagnostics carried out on the radar and to repair/replace the water pump.I explained I could not afford this on top of what I had already been quoted. She then said she would check if it could be done at their internal price. This phone call was followed by an email (pic 2) from Annie to say that Adam (not sure of surname) had agreed do further diagnostics and water pump at their internal rate of £680.In the email she stated that as of now they had replaced the front pads and discs and the 4 coil packs. She also stated that the EML is now off the dash and driving well, aside from the leak at the water pump and pre-collision on the radar.I would like to state at this point that the engine management light was NOT on.On 25/10/25 I picked my car up, received statement for £1669.00 and paid. As soon as I turned the ignition on I saw that ALL faults were still on. I went back into reception and explained this to a man, unfortunately I did not get his name. He explained that he was a sales employee and advised to ring the service department on Monday morning.On 27/10/25 at 9.30am, I rang and asked to speak to the service manager, this call was with Scott who I briefly explained everything to. I was told he was currently at the Boucher site but he would get someone to call me back.I received a call from Adam at 9.41am and explained everything in detail. I explained how all faults were still on, despite being told that only the pre-collision fault being the only one still on, I was told that the coil packs were needed to fix these faults (which I now know were not) and had I known this I would not have had these replaced with them. I explained that I was extremely angry and upset and what I had been quoted for diagnostics on the radar and that I would not be paying for these diagnostics. I also advised I would not be getting the water pump fixed by them.Adam agreed that the radar diagnostics would be free of charge and it was agreed that I could leave the car in again on 28/10/25 for them to be carried out on 29/10/25 and for me to pick the car up on 30/10/25 due to my working hours.When I left the car in on 28/10/25, Annie was on reception. I confirmed again that I was not paying for these diagnostics and that I did not want them to fix the water pump. I also asked for a new copy of the statement I received on 25/10/25 as this had the wrong address on it and the registration number was wrong. I advised Annie that I had given my address when I initially booked the car in and she stated that the address on that statement must be the previous owners address and that the registration number was the one initially registered to the car. She updated my address on the system and said she would leave this for when I collected the car again. Please note this is a breach of GDPR.I was expecting a phone call on 29/10/25 or 30/10/25 as a matter of common courtesy, to hear the outcome of these diagnostics, however I did not receive a call and collected the car on 30/10/25 after work as agreed.When I collected the car I received paperwork with a page detailing the faults on the initial diagnostics and a page on the radar diagnostics.Upon reading the page with the initial diagnostics, it states:1. Engine- Random/multiple cylinder misfire detected, cylinder 1 misfire detected.2. ABS- Engine/EV control system malfunction.3. Tyre Pressure Monitor- Transmitter ID 3 not received (main)4. Main Body- Lost communication with image processing module *A*5. Combination Meter- Lost communication with front camera module.Please note that the only faults were the coil packs and break pads/discs when I received the text message with the link for the vehicle inspection on 22/10/25 (pic 1) and there was no mention of the above other ones.Had I originally been told there were also faults with the camera module and image processing module I would of requested these to be fixed and I would have got the coils replaced elsewhere, but I was told the faults were due to the coil packs needing replaced.As it stands, my car still shows all faults which was my original problem. I feel this is extremely unacceptable and unprofessional, and is not the quality of service I would expect from such a well-known company.I should be grateful if you would reply by return email.Yours sincerely,Lyndsey Tipping

Huh?!

Paul the Salesman was excellent and he made me feel at ease

The staff were very helpful and explained everything to us