I previously purchased a Nissan from Charles Hurst around Oct 2007 and took out a finance agreement at the time. I no longer have the paperwork and I’m trying to identify the finance provider so I can raise a complaint under the FCA motor finance review.I am sure the reg started with UKZ (maybe UKZ 3035 but I can't be sure)Could you please confirm which lender provided the finance for that vehicle, and any details you can locate to help identify the agreement?It was purchased from Charles Hurst Toyota, Newtownabbey.

The local team and Lauren are a credit to the sales profession. I'd happily deal with them when the right used car comes along.

Mark was very helpful and patient with us.

Good, every thing went well Lauren from mobility was very helpful and friendly she helped with all the features of the car thank you

Subject: Formal Complaint – Mis‑selling of Vehicle (Toyota Yaris PFZ7656)From: Arkadiusz GwardyńskiAddress: 13 Kings Avenue, Antrim, BT37 0DDDate: 6 February 2026To:Customer RelationsCharles Hurst Newtownabbey---Dear Sir/Madam,I am submitting a formal complaint regarding the sale of the Toyota Yaris 1.4 D‑4D (registration PFZ7656), purchased from your dealership on 07/11/2023.Toyota Financial Services has now issued their Final Response (Complaint Ref: 1007526), in which they state that any concerns relating to the suitability of the vehicle, the advice provided at point of sale, and the alleged mis‑selling fall under the responsibility of the dealership, not the finance provider. I am therefore requesting that you investigate this matter formally and in full.---Grounds of Complaint – Mis‑selling of VehicleI believe the vehicle was mis‑sold to me for the following reasons:1. The vehicle was unsuitable for my declared driving patternAt the point of sale, I clearly explained that my driving consisted mainly of short, urban journeys.Despite this, I was sold a diesel vehicle equipped with a DPF, which is widely known to be unsuitable for such usage.As a result, I have experienced:- frequent and ineffective DPF regeneration cycles,- rising engine oil level due to fuel dilution,- repeated warnings,- and a genuine risk of engine damage despite correct servicing.This demonstrates that the vehicle was not fit for purpose, and that the risks associated with DPF systems in short‑journey usage were not adequately disclosed.---2. Key risks and limitations were not clearly explainedI was not informed that:- a diesel vehicle with a DPF is inappropriate for short journeys,- the vehicle carried a high risk of mechanical issues under my normal usage,- the long‑term consequences could include engine damage and increased maintenance costs.Had these risks been properly explained, I would not have proceeded with the purchase.---3. Failure to conduct a proper suitability assessmentUnder FCA Consumer Duty and Treating Customers Fairly (TCF) principles, dealerships are required to ensure that products recommended to customers are suitable for their needs.No meaningful suitability assessment was carried out.The vehicle was presented as appropriate for my usage, which has proven to be incorrect.---Requested ResolutionI request that Charles Hurst:1. Conduct a full investigation into the sale of this vehicle.2. Provide a written explanation of how suitability was assessed at the point of sale.3. Confirm what information regarding DPF risks was disclosed to me.4. Propose an appropriate resolution, which may include:- returning the vehicle,- terminating the agreement,- or offering a replacement vehicle suitable for my driving pattern.---Next StepsIf I do not receive a satisfactory response within 14 days, I will escalate this matter to:- The Motor Ombudsman,- and, if necessary,- Financial Ombudsman Service, referencing Toyota Finance’s Final Response.I expect this complaint to be handled in accordance with your regulatory obligations and internal complaints procedure.Yours faithfully,Arkadiusz Gwardyński

Excellent salesman but couldn’t match another Toyota dealership

Lauren has been extremely helpfull in answering all our questions and took all the time needed to show us around

To whom it may concern,Following the above attachment, this Skoda Yeti MRZ 9666 is still not fixed.The car was in Charles Hurst Toyota on 24th October 2025 with the same problem. When we got the car back, Billy the service manager confirmed that the problem was fixed. We only had the car back 3 weeks when the same problem appeared. Booked the car back into Charles Hurst Toyota Newtownabbey in December to get the problem sorted yet again on Tuesday past 6th January to receive a phone call on Monday 5th January at 16.45 to advise me that the courtesy car would not be available until 10.30 am on Wednesday. Then I received a call on Tuesday morning to say that there was no courtesy car available, but they could book me a hired car from Enterprise and said I would have to pay for it which I disagreed.Then the car appointment was changed to Wednesday morning and I received a phone call on Wednesday to change my appointment until 1500 hours as I was advised that there would be a courtesy car available. When I arrived there was still no courtesy car available and I decided to take the car back home as I had no transport to get home and I had taken 2 Annual Leave days of work to get the car sorted. I am still no further forward.While I was in Toyota Newtownabbey there was another customer in having problems with Charles Hurst.I advised Billy that if this wasn't sorted in October that I wanted my money back that I paid for the car.Car still not sorted or hasn't been booked in again to be sorted as this is Charles Hurst problem selling a faulty car.I am going to send this story to BBC Watch Dog program and advise family and friends not to be buying any vehicles from Charles Hurst Group as this is the way you are treated.Please read the attachment.Look forward to hearing from you.Kind regardsEileen Coulter

Mother car Mother has died, Daughter has cancelled Finance? and was told Garage will collect the vehicle ? This has been going on a couple of months and the vehilce is still sitting on drive.I have explained it sounds like Ms crilly has cancelled Emac Service plan possible not finance .Can someone please contact her as she has made a compliant no has called her back.

Dear Sir or Madam,I am writing to raise a formal complaint regarding my finance agreement with Toyota Finance relating to a Toyota Yaris 1.4 D-4D (2013). PFZ 7656After approximately two years of ownership and use, and following repeated attempts to resolve ongoing technical issues, it has become clear that both the vehicle and the associated finance product were unsuitable for my normal and foreseeable use, and that key risks were not clearly explained to me at the point of sale.Key points of concern:The diesel vehicle equipped with a DPF has proven unsuitable for normal day-to-day use, resulting in:very frequent and ineffective DPF regeneration cycles,a continual rise in engine oil level due to fuel dilution,a genuine risk of engine damage despite correct servicing.These issues are systemic and ongoing, not isolated or usage-related incidents.I was not clearly, transparently or adequately informed that:the vehicle would not be legally owned by me until the agreement was fully repaid,the vehicle could not be sold without Toyota Finance’s consent,a diesel vehicle with a DPF is unsuitable for typical driving patterns, which I had declared.In light of the above, I believe the finance agreement was mis-sold, as:no proper suitability assessment was carried out,significant limitations and risks were not adequately disclosed.I therefore request:1. A formal review of the finance agreement in line with FCA principles, including suitability and fair treatment of customers,2. Toyota Finance’s position regarding possible resolution, variation or termination of the agreement due to the unsuitability of the product,3. A written response within the statutory complaint handling timeframe.Please note that the vehicle’s technical issues and the lack of effective DPF diagnosis have been under ongoing consideration by The Motor Ombudsman for several months, further evidencing the seriousness and persistence of the problem.Should this complaint not be resolved satisfactorily, I reserve the right to escalate the matter to the Financial Ombudsman Service.SincerelyArkadiusz Gwardynski13 kings AvenueBT37 0DDNewtownabbey