no one has got back to me when i enquiry about a car over a week ago

---------- Forwarded message ---------From: Michael FergusonDate: Wed, 24 Jun 2026, 11:47Subject: Fwd: DE15OLCTo:, Cormac DeeganFAO Cormac and WallaceRE: Purchase of Audi A6 Registration DE15 OLCPlease find below original email from Curtis in respect of investigative works undertaken recently.Car was purchased on 14 April and within a few weeks developed an issue, now subsequently identified as suspension problem, so I phoned, around 12th May seeking the issue to be looked at. An appointment was scheduled on 11 June and the email from Curtis details the relevant problems and rejection of repairs under warranty.This is where I have an issue. The car was less than a month old when the issue was first raised and it was then a subsequent month later the faults were diagnosed. I was then informed that the parts were not covered under warranty and repair work would amount to arount £220. I feel this is unacceptable.I purchased the vehicle for around £10,500 and I feel it is resonable to expect I should not be carrying out repair work at my cost at such an early stage.On the basis of this I am respectfully asking that Charles Hurst undertake the repair work at no cost to me based on the cost of the car itself and the fact I had been only driving the car for a few weeks. I am never keen on the validity of the warranties offered on sales and this just compounds my thinking. I believe your aftersales care should be so much better than what has been provided here, especially based on the size and reputation of the Charles Hurst/Looker Group in general.I am sure you can understand my frustration around this and hope you will take steps to address my issues.Please be assured that the issues raised in this email are strictly those detailed, and are no reflection on the staff I have dealt with to date who have been very preofessional.Many thanksMichael FergusonMob: 07553418016---------- Forwarded message ---------From: Curtis BuchananDate: Thu, Jun 18, 2026 at 8:33 AMSubject: DE15OLCTo: m.g.ferguson1971@gmail.comHi Michael,See diagnosis attached as well as what your warranty have came back with in terms of declining the claim.If you wish to follow up further call Charles Hurst Citroen and ask for Wallace or alternatively ask for the sales executive that sold the vehicle and ask if there is any help on their end considering the length of time you have had the vehicle.Many thanks,Curtis BuchananService AdvisorCharles Hurst Citroen Belfast62 Boucher Road | Belfast | BT12 6LRT: 028 9038 3512charleshurstgroup.co.uk/citroenThis email message and any documents accompanying it are private and confidential and may be legally privileged. They are for use by the addressee only. If you are not the intended recipient, any unauthorised use, disclosure, copying, distribution or dissemination is strictly prohibited. If you receive this email in error please contact GDPRHelp@lookers.co.uk and delete the message immediately. For information about how we process personal data please see our Privacy Notice at: www.lookers.co.uk/privacy-notice . Internet communications are not always secure and therefore neither Lookers Motor Group Limited nor any affiliated entity (“we”) accept legal responsibility for changes made to this message after it was sent. The recipient is responsible for verifying its authenticity before acting on the contents. Where the content of this email is personal or otherwise unconnected with our business, we do not accept responsibility or liability for such content. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by us in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Lookers Motor Group Limited (Company No. 143470) is a subsidiary of Lookers Limited, (Company No. 111876). Lookers Motor Group Limited is authorised and regulated by the FCA for credit broking and insurance distribution activities. FRN 309424. It is registered in England and Wales with registered office at Lookers House, 1st Floor, Lookers Stoke, Bede Road, ST4 4GU; VAT Registration No: GB 405 9783 29.

complaint regarding this service , I have contacted you replying to this email the first time , I then rang the other day and spoke with someone and they stated they would contact me by email in which I haven’t received , I also contact the dealership and the person I was talking to stated they would call me back in 15 minutes never happened , I called the dealership again and the person stated he had no clue regarding service package but would ask his manager and get back to that day never happened , I am now going to have to look else were because I feel like you can’t provide the service you

From: craig bozzardSent: Friday, 03 July 2026 06:23:37To: Lookers Aftersales BookingsCc: duncan.mcpee@lookers.co.ukSubject: Re: 'Charles Hurst Group Service Plan Form Q126' has been completedHello ,I am looking to put in a complaint regarding this service , I have contacted you replying to this email the first time , I then rang the other day and spoke with someone and they stated they would contact me by email in which I haven’t received , I also contact the dealership and the person I was talking to stated they would call me back in 15 minutes never happened , I called the dealership again and the person stated he had no clue regarding service package but would ask his manager and get back to that day never happened , I am now going to have to look else were because I feel like you can’t provide the service you are offering .YoursCraig BozzardSent from Outlook for iOS________________________________________From: craig bozzardSent: Monday, 15 June 2026 06:15:59To: Lookers Aftersales BookingsSubject: Re: 'Charles Hurst Group Service Plan Form Q126' has been completedHello ,I am still waiting an email back regarding the service pack you emailed me about if someone could give me a ring please , I called Charles hurst Dundonald and the guy said he was calling me back in 15 minutes and never happened yet , is there a problem can I not get the service package ? I would be grateful if you could let me know either way thanks.Kind regardsSamuel BozzardSent from Outlook for iOS________________________________________From: craig bozzardSent: Wednesday, 03 June 2026 19:16:19To: Lookers Aftersales BookingsSubject: Re: 'Charles Hurst Group Service Plan Form Q126' has been completedHello Sophie ,I was looking a service plan the car is on just over 40 thousand miles , I am not sure about the miles per year but would 10 thousand may be , and the branch in portadown would be great thank you.Yours faithfullyCraig bozzardSent from Outlook for iOS________________________________________From: Lookers Aftersales BookingsSent: Wednesday, June 3, 2026 10:00:26 AMTo: cb0907@hotmail.co.ukSubject: Re: 'Charles Hurst Group Service Plan Form Q126' has been completedhello, is it a service plan quote you require?if so, could you please let me know your preferred branch, current mileage and roughly how many miles you do per year?thank youRegardsSophie RobertsLookers Aftersales BookingsLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.ukFrom: noreply@dotdigital-email.comSent: Tuesday, June 2, 2026 8:07 PMTo: GlennMcCartney@charleshurstgroup.co.uk,ChristineGibney@charleshurstgroup.co.uk,KamrynMairs@charleshurstgroup.co.uk,LookersAftersalesBookings@lookers.co.ukSubject: 'Charles Hurst Group Service Plan Form Q126' has been completed________________________________________External Sender: Confirm legitimacy before acting.New responseYour survey or form ‘Charles Hurst Group Service Plan Form Q126’ has just received a new response. You chose to have the details emailed to you, and they follow below.Responses so far:36 (View all responses)Page 1Full Namecraig bozzardTelephone Number07809153585Email Addresscb0907@hotmail.co.ukPostcodeBt62 3UNVehicle Registration NumberNX22HFL

I rang about a car and the guy couldn't tell me anything about it. He was to give me a call back and I am still waiting. I purchased elsewhere.

Never got back to me about the car I was interested in. This happened a couple of times.

I didn't really want to make this complaint but am now left with no option. I have left my vehicle in for servicing under warranty at Charles Hurst Newtownards - they inform me they are waiting on a response from Dundonald in relation to an issue as set out below. However, this complaint could be attributed to both branches and comes under both headings of poor customer service as well as problematic communication.The background is that my car went in for diagnostics and service, most recently and for the second time since purchase, on 11th June to Newtownards branch. The car was bought around November 2025. On 11th June, I was informed a number of things were wrong with it, including a problem with the exhaust cooling system which was causing the DPF to clog quickly, and the brakes. The exhaust point is being dealt with under warranty. On 11th June, I sought confirmation that the cost of the brake lining and pads be considered as a fit for purpose at point of sale issue, given that the vehicle was only purchased in November and this is the second time it needed to be brought in for diagnostics and service. I was told at the time that this was an issue for the Dundonald branch (as that's where I bought it) and therefore, Newtownards would have to contact them about this. I am still waiting on a response to this request, despite many calls to Newtownards to follow up. I have called up Newtownards branch again today to be told that they're still waiting on a response from Dundonald, nearly 3 weeks later. I have called up at least 4 times about this in total.The only time I receive an update about any of the servicing, warranty claim or otherwise is when I call up Newtownards branch myself and ask for one. For example, I was not informed that the warranty claim in respect of the exhaust issue was successful until I rang up and chased.I informed someone at Newtownards branch last week that I would reject the vehicle if confirmation about the brakes isn't forthcoming. I was assured this message would be passed on. When I called just now to seek an update, this message had clearly not been noted or passed to Nathan, the person looking after my vehicle service who had no knowledge of it, and asked if I needed to change the service date of 3rd July, despite there clearly being outstanding issues to be resolved.This is appalling. When I went in to buy the car, nothing was too much trouble, but now, communication is non-existent.Further, you ought to also be aware that the exhaust fault was clearly present in the vehicle when it was purchased, as it had to go back to the garage within a week or 2 of purchase for the same fault which has since been diagnosed. At that time, clearly, no proper diagnostics were performed on the vehicle was I was told it was a DPF issue and to just run the vehicle at high revs until the "check engine" light turned off again. I have therefore been driving a vehicle with a coolant problem for about 7 months. There is no doubt this issue was present when the vehicle was sold as the "check engine" light came on very quickly after first purchase. I therefore have a right to reject the car as the car was not fit for purpose when it was sold to me and this is the second time it has required repairs. Whilst I would prefer not to do so, I cannot see how else to move forward.

Very prompt reply to my email about a particular car. Video was provided of the car of interest and Adam followed up with additional email and phone call. Excellent service.

cust paid for the vehicle Monday 08.06.26 the cust feels the communication is very poor. He has been told the vehicle is not going to be ready till next week as they have found something else that is wrong with it. Cust would like the vehicle in full working order by Saturday 20.06.26.

Darren and Jack were fantastic and professional, thanks guys