Charles Hurst Usedirect / Premium Direct Dundonald
4.9/5
4.9 /5
225 Verified Reviews
788 Upper Newtownards Rd, Quarry Corner, Belfast, BT16 1UD, GB
028 9048 0007
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
225 Verified Reviews
5.0/5
5.0 /5
Andy, whom I have dealt with before, was his usual pleasant and very helpful self.

5.0/5
5.0 /5
Good customer service

5.0/5
5.0 /5
Quick friendly service with several options offered on the purchase of my new car. Plus the assurance that the car had been thoroughly inspected

5.0/5
5.0 /5
Service was brilliant very informative. Definitely be back in future.

5.0/5
5.0 /5
Andy Bingham gave top service. He was really helpful in helping me chose my new car and was very efficient in sorting everything out.

5.0/5
5.0 /5
Spoke with Cormac on the morning I was looking to buy. Everything was direct and to the point, no messing about and made me feel comfortable with the decision I was making. I went down that evening and met Cormac and he was the same in person as on the phone. Deal was done and I left for home with my new car. Couldn't speak highly enough of Cormac and the service given. Terry Gallagher

5.0/5
5.0 /5
Service was excellent start to finish

4.0/5
4.0 /5
Everything was good up until the actual purchase. Prior to that, we were informed that a level of flexibility would be afforded to us. Not until all of the financial presentations were given were we informed that there was no flexibility. I feel that the purchase was accepted as a done deal by the staff and they subsequently didn’t require to afford any concessions. I must add that the salesmen were always professional and friendly throughout the entire process. I just felt that they believed we were an easy purchase despite assurances that some flexibility would be given on the final deal. I was a little disappointed that even though I reflected on the deal over the weekend and said I would meet the offered purchase price, that we were not even given the courtesy of being informed the deal was no longer available. Nobody had the moral courage to let us know it was no longer on the table.

5.0/5
5.0 /5
From start to to finish we had a great experience with Robert in the Dundonald branch. No issues at all. Even when he was so busy he was always very professional.

5.0/5
5.0 /5
Very helpful staff, Robert was amazing throughout the whole process of getting my first car!