> Hello,>> i purchased a car with charles hurst dundonald on 16/10/25. i traded in my old car and was told the settle had been paid. i have since found out today that the settlement has not in fact been paid and the finance company are telling me to chase this up.>> i am now expected to pay 2 different finance companies, one for my new car and one for my old car. this is a shock to me as i have been told the settlement was paid by the guy that sold me the car. this needs settled asap.>> claire

Received text re extra trade in allowance applied but received no return call disappointing

Was suspposed to get a call back about the car to tell me if it had a timing chain or belt, that never happened.

Was advised that the stain on front passenger seat, 2 marks on rear near side quarter panel would have been sorted,Stain on passenger seat was removed but the other marks not touched, I ended up doing it myself.

Richard was deadon

Sat for an hour and 20 minutes listening to nonsense about finance when we made it very clear at the start that we were not interested in finance. Was told complete lies about the car specifically about how the timing belt wouldn’t need changed until 120k miles!!! And that a light would come on. Bumper of the car needed painted and was told it would be painted with “Audi paint”(does not exist)Came out of the place extremely disappointed a complete waste of time.

Cormac was always responsive and patient. Couldn’t fault the service I have received

Got the information I needed.

Customer is making complaint as her finance has not been settled on a vehicle which has been part ex in branch at least 2 weeks ago. This has left the customer in financial distress as finance payments have came out of her bank.

I am writing again regarding my vehicle (registration BG16 GXX purchased from your Dundonald Used Cars department). Unfortunately, the experience has been extremely disappointing, both with the car itself and the level of service I have received.Shortly after the purchase, the radio/sat nav system failed within two days. While your complaints department eventually resolved the issue by arranging a new unit, the Dundonald branch mislead me for months insisting that parts were on order from China when this was not the case.Rust was also present on the bonnet. Dundonald attempted to repair this themselves, but the work was of poor quality and again had to be escalated before it was put right.In addition, I raised concerns with Gary Martin regarding issues highlighted by a VAG garage which needed repaired and should have been done under the extended warranty that I purchased. The car was sent to the garage on Boucher Road for repair, however the repairs have not been done correctly and following a recent bumper to bumper check the same problems have been identified again.I can send the reports if required for your review. I would appreciate a prompt resolution to these ongoing problems.Work highlighted by garage 2024* Pinhole in NSF inner cv boot- outer has been replaced and likely damaged when done by CH* PSF wishbone rear bush minor cracking* Rear prop shaft coupling crackingWork highlighted by garage 2024* PSF wishbone rear bush perished* Rear prop shaft damper perished* water pump chirpy ( this should have been done with timing belt (which was done by CH as part of agreement with dealership for purchase)* Start button slow response timeYours Sincerely